Customer Support Associate – Wipro
🌟 Company: Wipro (3.7/5 – 53,927 Reviews)
🏢 Location: Pune (Hinjewadi Phase 2)
💼 Experience: 0 – 2 years
💰 Salary: 2-3 Lacs P.A.
🌟 Openings: 10
🕐 Work Shift: 24/7 rotational shifts (5 days working, 2 weekly rotational offs)
🚚 Cab Facility: One-way cab provided
⏳ Apply Soon! 2,081 applicants already!
💡 Job Highlights:
✔ Open to freshers and experienced professionals
✔ 24/7 shift availability required
✔ Customer handling and complaint management experience preferred
✔ Prior experience in a customer support role in the telecom domain or as a service desk agent (Voice) is recommended
✔ Strong communication and problem-solving skills required
💼 Job Description:
As a Customer Support Associate at Wipro, you will be responsible for handling customer queries, resolving complaints, and ensuring a seamless customer service experience. This role requires a customer-focused attitude, strong communication skills, and the ability to work in a high-pressure environment.
📅 Key Responsibilities:
✅ Answer or make calls to clients, identify and address their needs, complaints, and product/service issues.
✅ Respond efficiently and accurately to customers, explaining solutions while ensuring they feel valued and supported.
✅ Engage in active listening with clients, confirming or clarifying information and managing difficult situations.
✅ Utilize software databases, scripts, and tools appropriately to enhance service delivery.
✅ Meet or exceed agreed metrics while maintaining excellent customer service quality.
✅ Understand company products, services, and policies to provide accurate information.
✅ Participate in training and learning programs to enhance knowledge of company processes.
✅ Adhere to company procedures and policies to maintain service standards.
🌟 Behavioral & Soft Skills Requirements:
✔ Exceptional customer service, active listening, and communication skills (both verbal and written).
✔ Ability to build long-lasting relationships with clients and team members based on trust and reliability.
✔ Strong time management and decision-making skills.
✔ Experience in customer handling and complaint management.
✔ Self-motivated and able to achieve high standards in quality and quantity.
✔ Ability to work in a high-pressure environment and quickly adapt to process changes.
✔ Accountability and ownership in resolving customer issues efficiently.
✔ Adaptability to change and continuous learning.
✔ High energy level and resilience.
🔧 Requirements & Skills:
✔ Previous experience in a customer support role in the telecom domain or as a service desk agent (Voice) is recommended.
✔ Freshers can also apply!
✔ Open to working in 24/7 rotational shifts (5 days a week, 2 rotational offs).
✔ One-way cab facility available.
✔ Strong problem-solving and analytical skills.
✔ Ability to diffuse tense customer situations.
✔ Proficiency in using customer service tools, scripts, and databases.
💼 Role Details:
- Job Title: Voice/Blended – Other
- Industry Type: IT Services & Consulting
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Role Category: Voice/Blended
🎓 Education Required:
- UG: Any Graduate
💪 Key Skills:
👉 Customer Service | Excellent Communication in English | International BPO
👉 BPO Customer Service | Customer Handling
👉 Complaint Resolution | Telecom Customer Support
👉 Voice Process | Call Center
👉 Client Servicing | Technical Support
🌐 About Wipro:
Wipro is a global leader in IT services and consulting, empowering organizations to navigate their digital transformation journeys. With innovation-driven solutions, Wipro fuels business growth across multiple industries. Recognized as one of the most employee-friendly workplaces, Wipro fosters a culture of continuous learning, career development, and work-life balance.
Why Wipro?
✅ Highly Rated by Women Employees
✅ Listed in Fortune India 500
✅ Recognized by Forbes Global 2000
✅ Excellent Growth Opportunities
✅ Diverse & Inclusive Work Culture
🎁 Perks & Benefits:
👥 Family & Parenting:
✔ Maternity & Paternity Leave
✔ Unpaid Extended Leave
✔ Work from Home Options
✔ Childcare Benefits
✔ Flexible Work Hours
🌈 Perks & Wellness:
✔ Employee Assistance Program
✔ Gym Membership
✔ Employee Discounts
✔ Company Car
✔ Free Lunch or Snacks
🏥 Health Care & Insurance:
✔ Life Insurance
✔ Disability Insurance
✔ Dental & Vision Insurance
✔ Comprehensive Medical Coverage
💼 Financial & Retirement:
✔ Pension Plan
✔ Performance Bonus
✔ Retirement Benefits
✔ Stock Options
🎓 Professional Support:
✔ Job Training & Tuition Reimbursement
✔ Diversity Programs
✔ Apprenticeship Programs
⏳ Vacation & Time Off:
✔ Sick Leave
✔ Paid Vacation
✔ Bereavement Leave
Follow Wipro for the latest job updates! 🔗 Wipro Careers Website
🚀 How to Apply?
✔ Click on Apply Now to submit your application.
✔ Update your resume to highlight your customer service experience and communication skills.
✔ Prepare for an interview focusing on problem-solving, customer handling, and scenario-based questions.
✔ Stay updated with Wipro job alerts for similar opportunities!
🚀 Apply Now & Kickstart Your Career with Wipro!
