Manager – Application Support Visa
📍 Bengaluru, India
💼 Experience: 8 – 12 years
💰 Salary: Not Disclosed
📅 Posted: 7 days ago
📌 Openings: 1
👥 Applicants: 74
✅ Employment Type: Full Time, Permanent
About Visa
Visa (NYSE: V) is a global leader in digital payments, enabling secure and seamless transactions across 200+ countries. Our mission is to empower individuals and businesses by providing innovative payment solutions. We facilitate transactions between consumers, merchants, financial institutions, and government entities, ensuring a frictionless and secure payment experience for all.
Job Overview
Visa Corporate IT (CIT) is undergoing a major transformation to become a cutting-edge engineering organization. We prioritize customer experience and end-user support while implementing best practices in application support. This role requires a highly organized Application Support Manager to lead a cross-functional, multi-regional team while delivering high-level (L2) support. The ideal candidate will troubleshoot issues, enhance service delivery, and work closely with various stakeholders to maintain and improve system efficiency.
Key Responsibilities
🔹 Team Management & Leadership
- Lead and manage a diverse cross-functional team spread across multiple global regions.
- Mentor team members, helping them create required artifacts for process improvement.
- Assign tasks, estimate work efforts, track progress, and ensure smooth project execution.
- Foster a culture of collaboration, efficiency, and continuous learning within the team.
🔹 Application Support & Troubleshooting
- Respond promptly to user inquiries and issues via email or ServiceNow (L1 & L2 support).
- Troubleshoot Appian functionalities and escalate complex issues to higher technical teams.
- Document troubleshooting steps and solutions in the knowledge base for future reference.
- Maintain and optimize Appian application configurations and process flows.
🔹 System Integration & Maintenance
- Manage and support integrations with Microsoft Dynamics 365 applications.
- Conduct regular health checks, performance tuning, and maintenance tasks for applications.
- Perform IAM internal audit remediation and certificate renewals.
- Monitor and restart failed jobs using Control-M on Hadoop, Pentaho, and SQL Server.
🔹 Process Improvement & Change Management
- Identify and implement process automation & optimization strategies.
- Work with cross-functional teams to streamline workflows and improve system efficiency.
- Participate in IT Disaster Recovery exercises to ensure business continuity.
- Collaborate with storage, middleware, network, and database teams for issue resolution.
🔹 Infrastructure & Security Compliance
- Oversee infrastructure and application upgrades for on-premise and cloud SaaS platforms.
- Work closely with security teams to ensure compliance with IT governance policies.
- Implement robust security assessments, change management, and release protocols.
🔹 Hybrid Work Model
- This role follows a hybrid work policy, requiring employees to work 2-3 days from the office (determined by leadership/site requirements). Employees are expected to spend at least 50% of their working hours in the office, based on business needs.
Required Qualifications & Skills
✅ Education & Experience:
- Bachelor’s Degree in a relevant field.
- 5+ years of experience with a Bachelor’s Degree, OR
- 2+ years of experience with an Advanced Degree (Master’s, MBA, JD, MD), OR
- PhD holders with no work experience may also apply.
- 8+ years of overall relevant work experience preferred.
✅ Technical Skills:
- Strong expertise in Application Support & Troubleshooting (L1 & L2).
- Hands-on experience with Microsoft Dynamics 365 & Appian application configurations.
- Proficiency in SQL, Control-M on Hadoop, Pentaho, and Middleware.
- Ability to diagnose system issues, perform root cause analysis, and implement solutions.
- Familiarity with security compliance, internal audit processes, and IAM remediation.
- Experience in infrastructure & application upgrades (on-prem & cloud SaaS).
✅ Soft Skills:
- Strong leadership, communication, and stakeholder management skills.
- Ability to mentor and guide cross-functional teams for effective collaboration.
- Excellent problem-solving abilities with keen attention to detail.
- Ability to multi-task and prioritize workloads in a fast-paced environment.
- Strong process improvement and change management experience.
Why Join Visa?
🚀 Global Impact: Work with one of the world’s leading digital payment companies.
🏆 Innovation & Growth: Be part of an organization that continuously evolves with cutting-edge technology.
🌍 Diversity & Inclusion: Collaborate with a diverse, multi-regional team in a hybrid work environment.
💡 Career Development: Opportunities to enhance skills through training, mentorship, and upskilling programs.
💰 Competitive Compensation: Receive an industry-leading salary & benefits package.
How to Apply?
📢 Interested candidates can apply via the Visa official website or through job portals. Click on ‘Apply on Company Site’ to submit your application. Don’t miss this opportunity to advance your career with Visa!
📅 Application Deadline: Rolling applications – Apply ASAP!
Key Job Details
📌 Role: Manager – Application Support
📌 Industry Type: IT Services & Consulting
📌 Department: Engineering – Software & QA
📌 Employment Type: Full-Time, Permanent
📌 Role Category: Software Development
📌 Education: Any Graduate / Postgraduate (MBA preferred)
💼 Join Visa and Shape the Future of Digital Payments! 💳✨
