Teleperformance (TP) – Join the Global Leader in Customer Experience
Company: Teleperformance (TP)
Location: Gurugram, Haryana, India
Experience Required: 1 – 3 Years
Salary: ₹4 – 4.5 LPA
Employment Type: Full Time, Permanent
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Education: Any Graduate
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About Teleperformance (TP)
Teleperformance is a global leader in outsourced customer experience management. With a presence in over 170 countries and a workforce of more than 380,000 employees, TP delivers exceptional omnichannel solutions for the world’s most respected brands. The company has received numerous accolades for its workplace culture, technological innovation, and leadership in customer service excellence.
In India, Teleperformance operates from several strategic locations, including Gurugram, offering rewarding career opportunities in the BPM and BPO sectors. The company combines people, processes, and technology to deliver outstanding service across multiple industries.
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Job Summary
As a Technical Support Executive, your role involves interacting with international clients via voice processes to address technical issues, handle product inquiries, and ensure overall customer satisfaction. If you have strong communication skills and a knack for resolving issues efficiently, this role offers you the chance to thrive in a fast-paced, global environment.
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Key Responsibilities
- Initiate and manage cold calls to prospective international clients.
- Engage with leads to identify and convert them into viable sales opportunities.
- Provide detailed product and technical information to customers and resolve their queries.
- Handle customer complaints, feedback, and concerns with professionalism.
- Consistently follow up with prospects to build trust and nurture relationships.
- Track all customer interactions using CRM systems and update records regularly.
- Work toward achieving and surpassing monthly and quarterly sales targets.
- Collaborate with internal sales teams for customer onboarding and support.
- Stay up to date with Teleperformance’s services, product updates, and industry developments.
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Required Qualifications
- At least 1 year of experience in cold calling, inside sales, technical support, or customer care.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently while meeting aggressive sales and service goals.
- Comfortable with flexible shift timings to support international time zones.
- Basic knowledge of CRM platforms and Microsoft Office applications.
- Bachelor’s degree in any discipline.
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Preferred Skills
- Familiarity with international voice processes and global market practices.
- Experience working in International BPO or with foreign clients.
- Technical knowledge and the ability to grasp product functionalities quickly.
- Strong interpersonal and negotiation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Exposure to technical voice support roles will be a plus.
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Work Environment & Shift Timings
This role is based out of Teleperformance’s Udyog Vihar Phase-3 office in Gurugram, one of the most active commercial hubs in North India.
The work environment is dynamic, modern, and aligned with international standards. Candidates must be comfortable working in rotational or night shifts, depending on the time zone of the clients being served. Flexibility and adaptability are key traits for success in this role.
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Career Growth at TP
Teleperformance emphasizes internal growth and development. Many employees have advanced from entry-level positions to managerial roles within a short period. The company provides structured training programs, leadership bootcamps, and certification-based learning opportunities. With your commitment, the Technical Support Executive role can be the first step in a long-term career within customer service, technical operations, or sales.
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Benefits of Working at TP
- Attractive Salary Package ₹4 – 4.5 LPA
- Performance-based bonuses and incentives
- On-the-job training and access to global knowledge repositories
- Health insurance and wellness programs
- Access to in-house recreational facilities
- Career mentorship and advancement opportunities
- Exposure to a multicultural work environment
- Paid leaves and holidays
- Transportation allowance (as per shift requirements)
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Application Process
Interested candidates can apply directly on the job portal or visit the Teleperformance Careers Page. Make sure to:
- Upload an updated CV with relevant experience and qualifications
- Mention your availability for shifts and preferred contact time
- Highlight key technical support and communication skills in your application
Apply Now: Teleperformance Careers
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Frequently Asked Questions (FAQs)
Q1. Is this a work-from-home job?
As of now, the position is office-based in Gurugram. However, policies may change based on company updates.
Q2. Do I need to be from a technical background?
No, any graduate can apply. However, prior experience in tech support or a keen interest in technology will be an advantage.
Q3. What are the working hours?
The role requires flexibility in shifts, especially night shifts, to accommodate international clients.
Q4. Is training provided?
Yes, comprehensive training will be provided during onboarding.
Q5. Are there growth opportunities?
Absolutely. Teleperformance strongly supports career growth through promotions, training programs, and internal job postings.
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Final Thoughts
If you’re a motivated professional with a passion for customer support, strong communication skills, and a goal-driven mindset, then Teleperformance’s Technical Support Executive role is your gateway to global exposure and growth. Join one of the most reputable BPOs in the world and make your mark in the industry.
Don’t miss out—apply today and kick-start your journey with Teleperformance!
