🌎 Kickstart Your Career as an International Voice Process Executive at Teleperformance
Hiring Company: Teleperformance (TP)
Experience Required: 0–1 Years
Salary: ₹2.75 – ₹4 LPA
Job Location: Noida | Greater Noida | Delhi/NCR
Job Type: Full-Time, Permanent
Work Mode: On-site
Department: Customer Success, Service & Operations
Industry: BPM / BPO
Posted On: 4 days ago
Vacancies: 10
Application Count: 25
🏢 About Teleperformance (TP)
Teleperformance is a global leader in digitally-powered business services, operating across more than 170 markets. With 4,20,000+ employees worldwide, TP supports top-tier brands in delivering exceptional customer experience across industries. Whether it’s customer care, technical support, or intelligent automation, TP ensures clients thrive with advanced solutions.
💡 Mission
“To deliver an outstanding customer experience while being a force of good.”
Head Office:
📍 398, Udyog Vihar, Phase-3, Gurgaon, Haryana, India
🧑💼 Job Role: International Voice Process Executive
Are you a fresher or early career professional looking to make your mark in the international BPO sector? Join Teleperformance’s International Voice Process team in Noida where you’ll be the voice of leading global brands and resolve customer queries with professionalism and empathy.
🎯 Key Responsibilities
As a Voice Process Executive, you will:
📞 Manage International Customer Interactions
- Answer inbound calls from international customers (primarily from US, UK, or Australian markets).
- Resolve customer issues related to products or services.
- Follow pre-established scripts and workflows to ensure customer satisfaction.
🧾 Maintain CRM Records
- Document each customer interaction in the company’s CRM platform.
- Maintain accuracy and detail in ticketing and record-keeping for audit and analytics purposes.
🔄 Collaborate with Internal Teams
- Work with internal departments to escalate and resolve complex customer issues.
- Provide timely feedback and customer insights to improve services.
📈 Meet Performance Metrics
- Adhere to quality assurance standards.
- Achieve AHT (Average Handling Time), CSAT (Customer Satisfaction Score), and FCR (First Call Resolution) targets.
- Take ownership of individual performance and participate in coaching sessions.
👤 Desired Candidate Profile
We’re looking for dynamic and confident professionals who can deliver high-quality support across international time zones.
✅ Key Requirements
- 🎓 Education: Any graduate (UG Degree not mandatory).
- 🗣️ English Fluency: Strong verbal and written communication skills.
- 🖥️ Experience: 0–1 year in International BPO or Call Center environments.
- 🧠 Problem Solving: Sharp analytical skills and attention to detail.
- 🔄 Flexibility: Willingness to work in rotational shifts including night shifts and weekends.
- 🤹♀️ Quick adaptability to new tools, processes, and customer behavior.
💼 Compensation and Benefits
Teleperformance offers a competitive salary package and several attractive perks to ensure your professional and personal growth.
💸 Salary Range
- ₹2.75 – ₹4 LPA depending on experience and communication skills.
🎁 Benefits
- 🚖 Cab Facility: Safe and reliable both-side cab service.
- 📆 5 Days Working: Two rotational week-offs every week.
- 🧘♂️ Work-Life Balance: Friendly and supportive environment.
- 🧑💻 Virtual Interviews: Convenient application process from the comfort of your home.
🧭 Career Growth at Teleperformance
TP believes in internal mobility and offers every employee the chance to rise through ranks:
- Voice Process Executive → Sr. Executive → Quality Analyst / Trainer → Team Leader → Operations Manager
You’ll also get access to TP University, a platform offering free professional certifications, courses on AI, customer service, data handling, and more.
🛡️ Company Culture & Values
- 🤝 Diversity & Inclusion: Equal opportunity employer with a multicultural workforce.
- 🌍 Sustainability: Strong focus on environmental initiatives and social responsibility.
- 💬 Feedback-Driven: Regular town halls, surveys, and 1:1 feedback sessions.
- 🏆 Recognition: Monthly awards for “Star Performer,” “Best CSAT,” and more.
🗓️ Work Schedule
- 📅 Rotational Shifts (includes night shifts).
- 🌙 Shift timings will be based on the process/region you’re assigned to.
- 🧘♀️ Two rotational week offs (not fixed weekends).
