About Teleperformance
Founded in 1978 and headquartered in Paris, France, Teleperformance SE is a globally recognized leader in customer relationship management, telemarketing, debt collection, content moderation, and communication solutions. Teleperformance operates in over 80 countries, providing services to a diverse range of industries such as retail, healthcare, technology, finance, and telecommunications.
Teleperformance has built its strong reputation by delivering exceptional customer experiences and helping businesses achieve operational excellence. The company offers an environment that encourages growth, innovation, and team collaboration.
Core Values
- Integrity: Ethical and responsible conduct in all operations.
- Excellence: Constant improvement and striving for top-tier service.
- Innovation: Embracing creativity and technological advancements.
- Collaboration: Working as one global team for mutual success.
- Respect: Valuing diverse perspectives and fostering a positive work environment.
- Accountability: Taking responsibility and delivering results.
Role Overview: Hindi Chat Support (Remote)
Teleperformance is seeking motivated and passionate individuals to join as Hindi Chat Support Representatives. This is a remote, contract-based role that offers a great opportunity for both freshers and experienced candidates to gain valuable experience in customer support.
Role Details
- Job Type: Contract-based, remote.
- Key Skills Required: Fluent in Hindi and English, excellent communication skills.
- Ideal for: Freshers and experienced candidates alike.
Key Responsibilities
As a Hindi Chat Support Representative, you will be responsible for the following tasks:
- Customer Communication:
- Handle chat-based interactions with customers, answering queries and resolving issues.
- Provide clear, professional, and friendly communication in Hindi and English.
- Ensure customer satisfaction by assisting with inquiries and providing solutions.
- Process Adherence:
- Follow company guidelines and protocols for managing customer interactions.
- Ensure that all customer concerns are addressed according to the prescribed processes.
- Maintain consistent and accurate communication with customers, following defined workflows.
- Customer Support:
- Assist customers by addressing their questions and concerns in a timely and professional manner.
- Escalate unresolved issues to appropriate channels and ensure they are followed up and resolved.
- Foster a positive attitude and maintain professionalism in all interactions.
- Reporting and Feedback:
- Accurately document every customer interaction and ensure the information is recorded properly.
- Provide valuable feedback to improve service processes based on customer interactions.
- Track performance metrics and suggest improvements for service quality and efficiency.
Key Requirements
To be successful in this role, candidates should meet the following criteria:
- Languages:
- Fluent in Hindi and English, both written and spoken, with a strong command of grammar and communication.
- Education:
- A minimum of HSC (Higher Secondary Certificate) or Undergraduate qualification is required.
- Experience:
- Freshers are welcome to apply.
- Prior customer service experience is a plus but not mandatory.
- System Requirements:
- Operating System: Windows 10 or higher.
- Processor: Intel i5 or higher.
- RAM: Minimum 8GB.
- Internet Connection: Stable and high-speed Wi-Fi connection.
- Headset/Audio Equipment: Reliable headset for clear communication.
- Availability:
- Immediate joiners are preferred.
- Role is remote, so a quiet workspace is necessary.
Work Schedule & Compensation
- Schedule:
- Flexible timings to maintain work-life balance.
- 6 days/week with 1 rotational day off.
- Salary:
- CTC (Cost to Company): ₹14,000 INR/month.
- Take-home Salary: ₹12,000 INR/month.
Why Join Teleperformance?
- Work-from-Home Flexibility:
- Enjoy the comfort and flexibility of working remotely without the need to commute.
- Gain Experience in Customer Service:
- Learn from a global leader in customer service and improve communication and problem-solving skills.
- Opportunity with a Leading Multinational Company:
- Gain international exposure and experience working with top-tier brands.
- Supportive Work Environment:
- Work in a collaborative, inclusive environment with opportunities for professional growth.
- Competitive Salary:
- Enjoy a competitive salary with room for growth based on experience and performance.
Hiring Process
Teleperformance follows a straightforward hiring process:
- Screening: A phone round to assess language proficiency (Hindi & English) and verify eligibility.
- Assessment: Candidates will be evaluated for communication and problem-solving skills.
- HR Interview: A discussion regarding role details, contract, and responsibilities.
Final Selection: Qualified candidates will receive an immediate offer and can start working shortly.
Ready to Apply?
If you have the required skills and are passionate about customer service, click the Apply button to begin your application process. Teleperformance is excited to welcome enthusiastic individuals who are eager to contribute to delivering exceptional customer experiences!
