💬 Customer Service Associate – Chat | Teleperformance (TP) 🏆
📍 Locations: Kolkata | Mumbai | New Delhi | Hyderabad | Pune | Chennai | Bengaluru
🕒 Job Type: Full-time | Permanent
👥 Experience: 0 – 5 years (Freshers Welcome!)
🌟 About Teleperformance (TP)
🚀 Global Leader in Customer Experience Management
At Teleperformance, we connect the biggest and most respected brands with their customers through seamless digital interactions. As a trusted outsourcing partner, we specialize in:
✔️ Customer Care & Support
✔️ Technical Assistance
✔️ Digital Solutions & Analytics
✔️ Omnichannel Customer Experience Management
Join us to be part of a fast-growing, innovation-driven company that values your skills and potential!
💼 Role: Customer Service Associate – Chat
🔍 Helping Customers with Seamless Online Support!
As a Customer Service Associate (Chat), you will be responsible for:
✔️ Providing real-time assistance to customers via chat platforms.
✔️ Resolving customer queries efficiently and ensuring a smooth user experience.
✔️ Maintaining high customer satisfaction (CSAT) by offering prompt & accurate solutions.
✔️ Following company guidelines & policies while handling customer interactions.
✔️ Working collaboratively with internal teams for issue resolution.
✔️ Keeping yourself updated on new procedures and product knowledge.
🎯 Key Focus Areas:
🔹 First Time Resolution (FTR): Solve queries quickly & effectively.
🔹 Customer Engagement: Build rapport & ensure a positive chat experience.
🔹 Problem-Solving: Address complaints & provide suitable solutions.
🔹 Process Adherence: Follow set guidelines & compliance policies.
🔹 Technical Assistance: Assist users with basic troubleshooting if required.
🎯 What You Need to Succeed
📌 Qualifications & Experience
🎓 Education: Any Graduate (from a recognized university).
🕒 Experience: 0 – 5 years (Freshers can apply).
💻 Technical & Business Skills
✔️ Knowledge of MS Office (Excel, Word, PowerPoint).
✔️ Understanding of Voice & Non-Voice Customer Service.
✔️ Basic Social Media Knowledge.
🧠 Soft Skills That Set You Apart
✅ Excellent Written Communication Skills – Ability to communicate clearly & concisely.
✅ Interpersonal Skills – Build rapport & handle customers professionally.
✅ Problem-Solving Ability – Quickly find solutions to customer queries.
✅ Creativity & Innovation – Think outside the box for better resolutions.
🏅 What We Offer
At Teleperformance, we believe in rewarding our employees with exciting perks & benefits!
🎯 Career Growth & Learning
✔️ Job & Soft Skill Training – Upskill yourself with expert guidance.
✔️ Career Advancement Opportunities – Fast-track your growth within the company.
🚀 Work-Life Balance & Perks
✔️ Health Insurance Coverage – Comprehensive medical benefits.
✔️ Free Meals & Cafeteria Access – Enjoy delicious meals at work.
✔️ Office Cab/Shuttle Services – Hassle-free commute options.
✔️ Office Gym & Wellness Programs – Stay fit while you work.
🎉 Inclusive & Engaging Work Culture
✔️ Diverse Work Environment – Be part of a global, multicultural team.
✔️ Exciting Team Events & Celebrations – Regular fun activities & rewards.
✔️ Supportive Leadership & Mentorship – Guidance to help you grow.
📩 How to Apply?
Ready to kickstart your customer service career with Teleperformance? Follow these steps:
👉 Step 1: Submit your resume & application via our careers portal.
👉 Step 2: If shortlisted, you will receive a screening call from HR.
👉 Step 3: Clear the written assessment & communication test.
👉 Step 4: Attend an interview with our hiring managers.
👉 Step 5: Get Hired & Start Your Journey with Teleperformance! 🚀
📩 Apply Now and Join the Teleperformance Team!
🔍 FAQ (Frequently Asked Questions)
💡 What is the primary responsibility of a Chat Customer Service Associate?
You’ll be handling customer inquiries, complaints, and requests through chat platforms, ensuring quick & effective resolutions.
💡 Is prior customer service experience required?
No! Freshers are welcome. If you have great communication skills and a problem-solving mindset, we will provide the necessary training!
💡 What is the expected salary range?
The salary is not disclosed, but competitive compensation & performance incentives are provided based on your experience & role.
💡 What are the work shifts?
Since this is a customer service role, shifts may be rotational, including weekends & holidays. However, we ensure work-life balance.
💡 Is this a work-from-home role?
No, this is an on-site, full-time role available across multiple locations.
🚀 Join Teleperformance & Be Part of a Global Leader in Customer Service!
At Teleperformance, we don’t just offer jobs—we build careers. If you’re passionate about helping people, solving problems, and creating outstanding customer experiences, we’d love to hear from you.
📩 Apply today and take the first step towards a rewarding career! 🚀
📌 Summary
This job posting has been structured to be engaging, informative, and visually appealing, highlighting:
✔️ Company Overview & Global Impact
✔️ Clear Job Responsibilities & Expectations
✔️ Required Qualifications & Skills
✔️ Exciting Perks & Benefits
✔️ Step-by-Step Application Process
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