🔹 Technical Support Associate | Tech Mahindra
📍 Location: Noida (NSEZ, Sector 81)
🏢 Company: Tech Mahindra
👨💼 Experience Level: 0 – 5 years
💰 Salary: ₹3 – ₹5.5 LPA
📄 Employment Type: Full-Time, Permanent
🎯 Industry: IT Services & Consulting
📊 Department: Customer Success, Service & Operations
🔹 Openings: 15 Positions
🚗 Transport Facility: Both-side cabs provided for employees living within a 30 KM radius of the office.
🔹 About Tech Mahindra
Tech Mahindra is a leading global IT services & consulting company, delivering innovative technology solutions across 90+ countries. With a strong presence in digital transformation, AI, and cloud computing, Tech Mahindra empowers businesses through cutting-edge IT solutions.
As an employer, Tech Mahindra is known for:
✅ Dynamic Work Culture – A fast-paced, collaborative, and innovation-driven environment.
✅ Career Growth & Development – On-the-job training, skill enhancement programs, and internal mobility opportunities.
✅ Global Presence – A part of the Mahindra Group, serving clients across banking, telecom, retail, and healthcare industries.
✅ Diversity & Inclusion – A people-first company promoting an inclusive, fair, and growth-driven workplace.
Join Tech Mahindra and be a part of one of the fastest-growing IT consulting companies!
🔹 Role Overview – Technical Support Associate
We are looking for enthusiastic, tech-savvy professionals to join our Service Desk (Voice Process) team in Noida.
The Technical Support Associate will act as a single point of contact (SPOC) for IT-related issues and provide technical assistance to customers via phone and email. This role requires a strong understanding of troubleshooting, IT ticketing systems, and end-user support.
💡 Who Should Apply?
- Immediate joiners looking for fast-track hiring in a leading IT company.
- Candidates with minimum 1 year of international service desk experience (preferred).
- Candidates with ITIL Certification (preferred but not mandatory).
- Candidates with experience in Service Now ITSM Tool, Active Directory, DNS, DHCP (added advantage).
- Freshers with excellent communication & problem-solving skills are also encouraged to apply!
🔹 Key Responsibilities
📌 Technical Support & IT Helpdesk
- Act as the first point of contact for customers via phone & email.
- Handle end-to-end ticket flow using the Service Now ITSM tool.
- Respond to IT support requests in a timely & accurate manner.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex IT issues to appropriate teams for quick resolution.
📊 System & Application Support
- Assist in the installation, configuration, and troubleshooting of software applications.
- Investigate system logs and identify potential issues.
- Support Active Directory, DNS, DHCP, and server/network troubleshooting.
🛠 Process Management & Improvement
- Follow defined IT support processes & customer guidelines.
- Ensure adherence to ITIL best practices for service management.
- Identify opportunities for process improvements and contribute ideas for efficiency.
⏳ Incident & Request Management
- Track, update, and resolve IT support tickets using the Service Now ITSM tool.
- Address and resolve operational system issues to minimize downtime.
- Communicate status updates & resolutions effectively with customers.
📈 Customer Experience & Reporting
- Maintain a high level of customer satisfaction through effective communication.
- Provide clear, step-by-step guidance to customers for issue resolution.
- Document problem-solving steps for future reference & knowledge sharing.
🔹 Required Qualifications & Skills
🎓 Educational Qualifications
✅ Graduation Not Required (Candidates with B.Tech/B.E/BCA/MCA are preferred).
🛠 Technical & Professional Skills
✅ 0-5 years of experience in Technical Support, IT Service Desk, or Helpdesk roles.
✅ Hands-on experience with ticketing tools (Service Now ITSM preferred).
✅ Familiarity with troubleshooting Active Directory, DNS, DHCP, network, and application issues.
✅ Strong ability to analyze system logs and resolve errors.
✅ Excellent communication & customer service skills.
🤝 Soft Skills & Work Ethics
✅ Professional & polite communication with global customers.
✅ Time management & multi-tasking skills to handle multiple issues efficiently.
✅ Ability to work under pressure in a fast-paced 24×7 support environment.
✅ Strong problem-solving skills with a customer-first mindset.
🔹 Why Join Tech Mahindra?
🌍 Work with a Global IT Leader
Tech Mahindra is a trusted technology partner for Fortune 500 companies, offering global exposure and learning opportunities.
💼 Career Growth & Development
✅ Structured training & mentorship programs.
✅ Certification sponsorships (ITIL, Microsoft, AWS, etc.).
✅ Internal promotion & mobility programs for career advancement.
🛠 Hands-On Experience with ITSM Tools
✅ Work with Service Now, Active Directory, and enterprise-level IT support systems.
📅 5-Day Work Week
✅ Fixed 5-day work schedule with rotational shifts.
🚗 Employee Transport Facility
✅ Both-side cabs available for employees within a 30 KM office radius.
🎯 Equal Opportunity Employer
At Tech Mahindra, we celebrate diversity and provide equal employment opportunities to all individuals, irrespective of gender, background, or nationality.
🔹 Salary & Benefits
💰 Salary Range: ₹3 – ₹5.5 LPA (Based on experience & qualifications).
📜 Benefits & Perks
- Annual Performance Bonus – Based on individual & company performance.
- Medical Insurance & Health Benefits.
- Training & Skill Development Programs.
- Leave Benefits – Paid leaves, sick leaves, and festival holidays.
- Employee Assistance Programs (EAPs) – Mental wellness support.
- Work-Life Balance – A healthy balance between work & personal life.
🔹 Work Location & Travel Requirements
📍 Location: Work From Office (Noida, NSEZ, Sector 81).
✈ Travel: Not required for this role.
🔹 Hiring Process & Interview Rounds
📢 Immediate Hiring – Apply Now!
The selection process includes 3 rounds:
1️⃣ HR Screening Round – Resume review & basic qualification check.
2️⃣ Communication Round – English proficiency & problem-solving skills.
3️⃣ Operations (Technical) Round – IT support knowledge assessment.
