🌍 Join Tech Mahindra as an International Voice Process Executive
Employer: Tech Mahindra
Experience Required: 1–5 years
Salary: ₹2–5 LPA + Unlimited Incentives + Loyalty Bonus
Location: Delhi / NCR (NSEZ)
Open Positions: 20
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Gender Preference: 👩 Women candidates preferred
✨ About Tech Mahindra
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering. Operating in 90+ countries with over 260,000 professionals, Tech Mahindra helps clients scale at speed through innovative technology, smart automation, and human-centric solutions.
Their mission, “Rise for a More Equal World,” reflects in every solution they build and every individual they empower.
🧑💼 Job Overview: International Voice Process Executive
As an International Voice Process Executive, you’ll play a crucial front-line role representing Tech Mahindra’s international clients. This role involves handling customer service operations, resolving issues promptly, and ensuring a seamless experience across various touchpoints.
🔑 Key Responsibilities
- 📞 Handle inbound customer calls professionally and efficiently.
- 💬 Provide first-call/chat resolution to customer queries.
- 🛠️ Troubleshoot common concerns and guide users with appropriate solutions.
- 💼 Ensure high standards of communication, empathy, and professionalism in every interaction.
- 📈 Adhere to performance metrics like AHT (Average Handle Time) and CSAT (Customer Satisfaction Score).
- 🧾 Maintain accurate call records and logs for future reference.
- 🤝 Collaborate with internal teams to escalate and resolve complex issues.
🎯 Preferred Candidate Profile
We’re looking for candidates with a blend of experience, empathy, and excellence in communication.
✅ Must-Have Skills
- 🌐 Prior experience in International Voice Process (minimum 1 year preferred).
- 🗣️ Excellent communication skills – both verbal and written.
- 🖥️ Familiarity with telecom or IT services is a bonus.
- ⏰ Comfortable with 24×7 rotational shifts, including night shifts and weekends.
- 💪 Self-motivated with a positive attitude and team spirit.
💸 Compensation and Perks
We value your talent and ensure you’re rewarded generously for your skills and performance.
💼 Salary and Benefits
- 💰 Salary Range: ₹2 LPA – ₹5 LPA (based on experience and skillset).
- 🎁 Unlimited Performance-Based Incentives.
- 🧧 Loyalty Bonus: ₹20,000 for long-term contributors.
- 🚖 Both Side Cab Facility – Safe and convenient commute to and from work.
- 🎯 Attendance Bonus for consistent performance.
🌍 Why Join Tech Mahindra?
🚀 Global Opportunities
- Work with international clients across multiple industries.
- Be part of one of the top IT services companies recognized globally for innovation and excellence.
👩💼 Empowerment & Inclusion
- Women-centric hiring initiative encourages gender inclusivity and women empowerment in the workforce.
- Friendly, safe, and supportive work environment for women professionals.
📚 Learning and Growth
- Get trained in cutting-edge customer support and communication practices.
- Opportunities to grow into team lead, trainer, or quality analyst roles based on performance.
🕐 Work Schedule
- 🌓 Shift Timings: 24×7 rotational shifts.
- 🗓️ Includes night shifts, weekend shifts, and rotational week offs.
Note: Shift allocations are dynamic and may change based on business requirements.
📌 Tech Mahindra Office Location
📍 Plot 131-133, Noida Special Economy Zone, Block A, Phase-2, Noida, Uttar Pradesh 201305
🧭 Career Path at Tech Mahindra
Joining Tech Mahindra opens doors to long-term career growth. Here’s a glimpse at what lies ahead:
- Voice Executive → Sr. Executive → Team Leader → Assistant Manager → Operations Manager
- Access to certified training modules and internal promotions based on performance.
📊 Performance Metrics That Matter
Tech Mahindra encourages a performance-driven culture. As a Voice Executive, you’ll be evaluated based on:
- AHT (Average Handle Time)
- CSAT (Customer Satisfaction)
- FCR (First Call Resolution)
- Adherence to Schedule
- Quality of Interaction Scores
Regular feedback and mentoring ensure continuous improvement and skill enhancement.
🔒 Safety & COVID Protocols
Tech Mahindra adheres to strict safety protocols, ensuring:
- Sanitized workstations
- Social distancing practices
- Emergency medical assistance
- Virtual onboarding and training (if applicable)
📢 Call to Action
If you’re looking for a dynamic, rewarding, and empowering role with an industry giant like Tech Mahindra, now is the time to act. With competitive salary, incentives, and an inclusive culture, this is more than just a job — it’s your next big career move.
🎯 Apply Today – Join the team that’s rising for a more equal and digital world!
