Join Tech Mahindra as a Banking Voice Support Associate – Work from Office in Noida
Company: Tech Mahindra
Job Role: Banking Voice Support – Associate Customer Support
Work Location: Noida (Work from Office)
Mode of Employment: Full-Time, Permanent
Openings: 100
About Tech Mahindra
Tech Mahindra is a leading multinational technology company that provides IT and BPO services. As part of the Mahindra Group, we specialize in offering cutting-edge digital transformation, customer experience, and IT solutions to clients across various industries.
In our banking and financial services domain, we are looking for enthusiastic and customer-centric professionals to join our Banking Voice Support Team in Noida. If you have excellent communication skills and a passion for delivering outstanding customer service, we welcome you to be a part of our growing team!
Why Join Tech Mahindra?
✅ Competitive salary package up to ₹3 LPA
✅ Opportunity to work with a premium banking client
✅ Health Insurance and other employee benefits
✅ Job security and growth opportunities
✅ Supportive work environment with a focus on employee engagement
✅ Enhance your customer service and communication skills with world-class training
Job Responsibilities
As a Banking Voice Support Associate, you will be responsible for handling banking-related queries and providing superior customer service. Your key responsibilities include:
✔ Managing inbound & outbound customer calls related to banking services.
✔ Resolving customer issues and complaints efficiently and professionally.
✔ Accurately documenting customer interactions and updating records in the system.
✔ Listening actively to customer needs and responding appropriately.
✔ Handling transactions and inquiries while adhering to banking regulations and service guidelines.
✔ Ensuring customer satisfaction by providing the right solutions in a timely manner.
✔ Escalating complex queries to the appropriate departments for resolution.
Required Skills & Qualifications
✔ Education: Undergraduate, Graduate, or Postgraduate (preferred)
✔ Experience: Fresher or a minimum of 6 months in customer service (preferred)
✔ Communication Skills: Strong verbal communication skills in English and Hindi
✔ Typing Skills: Good typing speed for documentation and system updates
✔ Problem-Solving Ability: Ability to handle customer queries and provide resolutions efficiently
✔ Interpersonal Skills: Strong customer interaction and engagement skills
✔ Basic Computer Knowledge: Familiarity with MS Office and CRM systems
Who Should Apply?
👉 If you are a fresher looking to start your career in the banking sector, this role is for you!
👉 If you have prior experience in a voice process or customer service role, we encourage you to apply!
👉 If you are looking for job stability, growth, and career advancement, Tech Mahindra is the place for you!
👉 If you have a passion for customer service and problem-solving, we want you on our team!
Perks & Benefits
🎯 Competitive Salary: Up to ₹3 LPA based on experience
🎯 Health Insurance for employees
🎯 Fixed shifts with rotational offs for work-life balance
🎯 Comprehensive training programs for skill enhancement
🎯 Performance-based incentives and rewards
🎯 Employee engagement activities and team-building events
Work Schedule & Shift Details
🕒 Shift Timings: Rotational shifts (5-day working week with 2 consecutive days off)
🕒 Work Environment: Work from Office (Noida location)
🕒 Weekly Offs: Rotational (changes every 3-4 months)
How to Apply?
🏢 Walk-In Interview Details:
📍 Tech Mahindra Ltd., B 19, Sector 62, Noida
📍 Landmark: Opposite DME College (Nearest Metro Station – Sector 62)
📍 Bring your Resume & Aadhar Card for verification
Frequently Asked Questions (FAQs)
💡 Q1: What is the salary package for this role?
💬 The salary package is up to ₹3 LPA, depending on experience and skillset.
💡 Q2: Is this a work-from-home job?
💬 No, this role is work from office in Noida.
💡 Q3: What is the minimum qualification required?
💬 Undergraduate, Graduate, or Postgraduate candidates can apply. Graduates are preferred.
💡 Q4: What are the working hours?
💬 The job follows a rotational shift system with two consecutive weekly offs.
💡 Q5: Are freshers eligible to apply?
💬 Yes, freshers are welcome! Candidates with 6 months of experience in customer service will be given preference.
💡 Q6: What is the interview process like?
💬 The interview consists of:
1️⃣ Initial Screening (Telephonic/Walk-In)
2️⃣ Communication and Aptitude Test
3️⃣ Final HR Discussion
Employee Testimonials
🌟 “I joined Tech Mahindra as a fresher, and within a year, I was promoted to a senior associate. The training and support here are amazing!” – Amit K.
🌟 “The work culture at Tech Mahindra is fantastic. The management is very supportive, and there are plenty of opportunities for growth.” – Pooja S.
🌟 “Great place to start your career in banking support! The work environment is engaging, and the salary is competitive.” – Rohit M.
About Tech Mahindra
Tech Mahindra is a global leader in digital transformation, IT services, and consulting. We are committed to helping businesses and individuals grow by providing innovative solutions and a supportive work culture. Our Banking Voice Process team is expanding, and we want you to be a part of our journey!
Apply Now & Take the First Step Towards a Rewarding Career! 🚀
📞 Call our HR team or walk in for an interview today!
🌟 Tech Mahindra – Building a Brighter Future Together! 🌟
