🚀 System Engineer – L1 at Wipro (Noida)
Empower the future of IT with Wipro’s cutting-edge support operations
🏢 Company: Wipro
📍 Location: Noida, India
💼 Position: System Engineer – L1
🕒 Experience: 1 to 4 years
📝 Job Type: Full-Time, Permanent
💰 Salary: Not Disclosed
🔍 Openings: 1
✅ Job Description
Join company in Noida as a System Engineer – L1 and take charge of resolving client system issues, managing customer queries, and providing remote support for IT infrastructure. If you’re skilled in troubleshooting Windows, Citrix, VDI, VPNs, and have exceptional communication skills, this could be your ideal opportunity.
🧩 About Company
Company is a global leader in technology services and consulting, enabling digital transformation for over 230,000 professionals across 65+ countries. As a Fortune India 500 and Forbes Global 2000 company, Company robust service portfolio spans across consulting, engineering, IT operations, and sustainability solutions.
🔗 Visit Wipro’s Official Website
🔗 Explore Careers at Wipro
💼 About the Role: System Engineer – L1
Wipro is hiring a talented System Engineer – L1 to join its IT Support and Infrastructure team in Noida. The role primarily involves remote technical support, issue resolution for client operating systems, and managing technical escalations efficiently.
🛠️ Key Responsibilities
🎯 Customer & Technical Support
- Address and resolve technical issues related to Windows OS, Outlook, Teams, Citrix XenApp/XenDesktop, VDI, and VPN.
- Respond to incoming support requests via phone, email, or ticketing system.
- Deliver prompt, empathetic support to irate or distressed customers.
- Maintain professional etiquette while handling critical incidents.
🔧 Troubleshooting & Escalation
- Identify and resolve first-level IT issues using available diagnostic tools and SOPs.
- Escalate unresolved issues to appropriate L2/L3 teams or supervisors.
- Maintain logs and document troubleshooting steps taken.
📊 Knowledge Management
- Contribute to internal documentation and create SOPs for newly encountered issues.
- Stay updated with Wipro’s internal knowledge base and upcoming IT trends.
- Recognize and document recurring issues and report patterns to management.
🎓 Eligibility Criteria
🎓 Educational Qualifications
- UG: B.Tech/B.E. in any specialization.
- PG: Any Postgraduate degree (Preferred but not mandatory).
🧠 Experience Required
- Minimum 1 year to maximum 4 years in a similar technical support or system engineering role.
💡 Key Skills & Competencies
⭐ Must-Have Skills
- Excellent verbal and written communication skills
- In-depth understanding of Windows OS troubleshooting
- Remote desktop support experience (Citrix/VDI)
- Basic knowledge of VPN, Outlook, Active Directory, and MS Office
🧩 Preferred Skills
- Experience with Citrix XenApp/XenDesktop environments
- Strong grasp of system administration fundamentals
- Prior exposure to IT ticketing systems (ServiceNow, BMC Remedy, etc.)
- Familiarity with desktop support best practices
🏆 Why Join?
🌟 Workplace Culture
- Ranked among Top Employers for Women
- Culture of continuous learning and reinvention
- Flexible working environment with work-life balance
- Collaborative cross-functional teams
📈 Career Growth
- Clear learning paths and upskilling opportunities
- Internal mobility programs
- Regular performance-based appraisals
🌍 Global Exposure
- Be part of global transformation projects
- Opportunity to work with top-tier clients from multiple industries
🧘 Employee Benefits at Wipro
- Competitive salary and performance bonuses
- Medical, dental, and vision insurance
- Paid time off and leave policies
- Retirement and savings plans
- Employee wellness programs
- Career learning resources
🔐 Equal Opportunity Employer
Wipro is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, disability, or protected veteran status.
💡 Applications from individuals with disabilities are explicitly welcomed.
📍 Job Location
Sector 62, Noida, Uttar Pradesh, India
Wipro’s Noida campus is equipped with modern infrastructure and offers a conducive work environment.
📌 Explore Wipro Noida Campus →
📣 Call to Action (CTA)
👉 Ready to power the future of IT support?
📩 Apply Now to Join Wipro’s Elite System Engineering Team in Noida!
🔗 Click Here to Apply on Wipro Careers
