Overview of the Company: Get to Know Sutherland
Sutherland is a globally known digital transformation company with artificial intelligence and automation. Sutherland has supported some of the world’s most respected brands over 35 years and improving customer experience through excellent business processes. They operate across all over the industries and working from healthcare and banking to retail and technology.
Key Highlights:
- Industry: BPO / BPM / Digital Services
- Founded: 1986
- Headquarters: Pittsford, New York, United States
- Global Reach: Offices across 19+ countries
- Company Mission: Make digital human
About the Role: International Voice Process – Work from Home
For this role employee needs who enjoys interacting with people and solve their problems with empathy and clarity. This role is just for you if you have relevant experience.
Sutherland is conducting a walk-in drive for the Customer Support Executive position. You will be the first point of contact with customers from all over the world, helping them to resolve their queries and providing a world-class experience with the comfort of your home.
Key Job Details:
- Position: Customer Support – International Voice Process
- Job Location: Remote with Training for 3 months in Navi Mumbai Office
- Type: Full-time, Permanent
- Work Mode: Work From Home
- Date of Walk-in Drive: Until 31st May 2025
- Joining Date: 4th June 2025
Role Responsibilities in Sutherland
- Interaction with international customers over phone calls for resolution.
- Understand and resolve their queries efficiently and effectively.
- Maintain excellent relation with customer in every interaction.
- Work in rotational shifts, including night shifts is must.
Skills and Tools Required
Must-Have Skills:
- Excellent English communication in both spoken and written.
- Basic computer literacy (MS Office, email, typing).
- Familiarity with using headphones, web browsers, and video calling tools.
- High-speed internet and a stable Wi-Fi setup for work-from-home.
Nice-to-Have:
- Previous experience of BPO or customer support role for better understanding.
- Basic knowledge of CRM tools is must.
How to Improve These Skills:
- Take a short online course for customer service role through Coursera, or Udemy.
- Practice your spoken English using apps like Cambly or Duolingo.
- Improve typing speed using free websites like 10FastFingers.
Salary and Benefits
- Salary Range: 2.25 LPA – 4.25 LPA
- For Freshers: Up to ₹2.25 LPA
- For Experienced Candidates: Up to ₹4.25 LPA
Other Benefits:
- Work from Home Setup provided
- Cab facility for training months provided
- Health Insurance provided
- Cafeteria access provided
- Office Gym provided
- Soft skill training and degree assistance provided
Application Tips
- Update your resume till last date and highlights any communication skills or customer support experience.
- Mention your internet speed and availability for rotational shifts.
- Carry a government-issued ID with you during interview and multiple hard copies of your resume as well.
- Practice mock calls on your end if possible.
- If you have worked in any call centre before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
Resume Tips
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Eligibility Criteria
- Education: Minimum 12th Pass or Graduates.
- Experience: 0–5 years
- Other Requirements:
- Fluency in English communication
- Laptop or Desktop with high-speed internet is needed
- Willingness to work in rotational and night shifts is mandatory
FAQs: Frequently Asked Questions
Q1. Is this a work-from-home job permanently or a work from office job role?
Candidates will undergo 3 months training in Navi Mumbai after that employee can work from home.
Q2. Freshers can apply or not?
Yes, freshers are eligible for this role.
Q3. Last date to apply for this role and interview schedule?
The interview is open till date of 31st May 2025.
Q4. What is the joining date?
Joining date is 4th June 2025.
Q5. Is night shift mandatory?
Yes, this is an International Voice Process, and rotational night shifts are very necessary and is a part of the job.
Company Highlights & Culture
- A workplace where diversity and inclusion are important
- Company takes care of employee’s wellness and career progression
- Equal Opportunity Employer with zero tolerance for discrimination in any type
- Focus on other teams collaboration with the motive of One Sutherland
Walk-in Interview Details
- Venue: Reliable Plaza, Liberty Tower, 5th floor, Airoli, Navi Mumbai
- Time: 10:00 AM to 4:00 PM
- Date: apply till 31st May 2025
- Contact Person: Syed Muzammil
- Email to Apply: syed.muzammil@sutherlandglobal.com
Important Reminders
- Bring your resume with you during interview and a valid Govt ID
- Dress smartly and professional and be prepared for an on-the-spot interview
- Make sure your resume shows excellent communication skills and other related skills
Our Thoughts
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. If you are a good communicator and looking to grow your career in customer service role, this is a golden opportunity for you. Sutherland provides the comfort of remote work, solid trainings about the work, and a global platform to shine.
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