🌟 Exciting Career Opportunity: Customer Support Associate at Sutherland 🌟
Are you looking for a rewarding career in customer support? Join Sutherland, a leading global digital transformation company, as a Customer Support Associate and take the first step toward a successful career in a dynamic and innovative work environment. 🚀
💼 Job Title: Customer Support Associate
🏢 Company: Sutherland
📍 Location: Remote (Hiring office located in Chennai)
⏳ Experience Required: 0 – 2 years
💰 Salary: ₹2.5 – 3.5 LPA
📝 Employment Type: Full-time, Permanent
📅 Posted: 2 days ago
📌 Openings: 10
📊 Applicants: 8401
🌟 About Sutherland
At Sutherland, we bring digital transformation to life by combining human-centered design with cutting-edge AI, real-time analytics, cognitive technology, and automation. For over 35 years, we have been delivering exceptional brand experiences that drive measurable results and business growth. 🌍💡
As a global leader, we take pride in our inclusive and diverse work culture, offering exciting career opportunities for individuals who are passionate about customer experience and innovation. Join us and be a part of our mission to Make Digital Human™. 🎯
🎯 Job Description
As a Customer Support Associate, you will play a crucial role in handling customer interactions, resolving queries, and ensuring customer satisfaction. You will be responsible for managing the Accounts Receivables process, following up with customers for timely payment collection, and maintaining accurate records. This role is ideal for candidates who have excellent communication skills and a keen eye for detail. 🏆
📜 Key Responsibilities:
✅ Follow up with customers via emails and phone calls to ensure timely payment collection.
✅ Maintain accounts receivable records and ensure all transactions are accurately recorded.
✅ Resolve customer queries and disputes related to billing, payments, and account statements.
✅ Work closely with internal teams, including Billing, Finance, Legal, Tax, and Customer Service.
✅ Monitor high-risk accounts and escalate challenges to management as needed.
✅ Continuously seek ways to improve the customer experience and streamline processes.
✅ Prepare daily aging reports and strategize on collection efforts.
✅ Achieve monthly productivity goals and maintain quality service standards.
✅ Work in rotational night shifts with two days of rotational offs.
🎓 Eligibility Criteria
To be a perfect fit for this role, you should meet the following requirements:
🔹 Educational Qualification: Any Graduate.
🔹 Experience: 0 – 2 years (Freshers are welcome!).
🔹 Skills Required:
- Strong verbal and written communication skills. 🗣️
- Knowledge of Accounts Receivables process is a plus.
- Ability to work in rotational shifts and handle night shifts.
- High level of attention to detail and accuracy.
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
- Strong analytical and problem-solving skills.
- Ability to multi-task and work under pressure.
- Excellent customer handling skills and active listening ability.
🌟 Why Join Sutherland?
Joining Sutherland means being a part of a culture that values innovation, inclusivity, and professional growth. Here are some of the benefits you can enjoy:
🎯 Work From Home: Flexibility to work from anywhere. 🏡
🎯 Competitive Salary: Attractive compensation package with performance-based incentives.
🎯 Career Growth: Opportunity for advancement within the company. 📈
🎯 Inclusive Culture: A diverse and inclusive workplace that values employees from all backgrounds.
🎯 Comprehensive Training: Get hands-on experience and training in customer service and collections.
🎯 Rewards & Recognition: Get appreciated for your hard work and dedication. 🏆
🎯 Global Exposure: Work with an international team and gain valuable industry experience.
👨💻 Selection Process
Our hiring process is simple and transparent! Here’s what you can expect:
🔹 Step 1: Online Application – Submit your resume and complete the initial screening.
🔹 Step 2: Virtual Interview – Shortlisted candidates will be invited for an online interview.
🔹 Step 3: Final Assessment – A final discussion with the hiring manager to evaluate your fit.
🔹 Step 4: Offer Letter – Successful candidates will receive an offer and onboarding details.
🚀 Pro Tip: Prepare well for your interview by brushing up on customer service fundamentals and communication skills! 😊
💡 Life at Sutherland
We take pride in fostering a positive work environment where employees feel valued and motivated. Here’s what makes Sutherland a great place to work:
🏆 Diversity & Inclusion: We celebrate people from different backgrounds and perspectives.
🏆 Work-Life Balance: Flexible work hours and supportive management.
🏆 Continuous Learning: Training and upskilling opportunities to help you grow.
🏆 Exciting Work Culture: Engaging team activities and recognition programs.
✨ At Sutherland, we don’t just offer jobs, we build careers! ✨
📢 How to Apply?
Applying is quick and easy! Click on the ‘Apply’ button below and upload your resume. Our HR team will review your application and get in touch with you if you meet the requirements. 🚀
📧 For more details, visit our official website: Sutherland Careers
📍 Address: Sutherland Global Services, Pittsford, United States (USA)
💬 Have questions? Feel free to drop us a message!
👉 Don’t miss this opportunity to be part of a dynamic and growing team at Sutherland. Apply Now! 🎉
🌟 Join Us & Be a Part of Something Bigger! 🌟
