Sr. Program Manager, Director at Citi
Job Title: Sr. Program Manager, Director
Location(s): New York, New York; Tampa, Florida
Job Type: Hybrid (On-site and Remote Work)
Job Category: Project and Program Management
Application Deadline: May 23, 2025
Introduction to the Role
Citi, a global financial services leader, is hiring a seasoned professional for the role of Sr. Program Manager, Director. This is a high-impact leadership role situated within the Enterprise Data Office (EDO) Program Office. The ideal candidate will take charge of critical, cross-functional programs, ensuring they align with Citi’s strategic objectives and regulatory standards. The position offers a hybrid work environment and a highly competitive salary package, alongside the opportunity to make a tangible impact on the company’s data strategy and transformation journey.
Core Responsibilities and Duties
The responsibilities of the Sr. Program Manager, Director are dynamic and can evolve based on organizational needs. However, the following key areas define the role’s scope and expectations:
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Program and Project Management
- Serve as the primary point of accountability for the planning, execution, and delivery of use cases and strategic initiatives within Citi’s EDO Program Office.
- Manage large-scale, complex, and business-critical programs and projects, ensuring alignment with business goals.
- Deliver programs on time, within scope, and on budget while managing competing priorities.
- Provide end-to-end project leadership, from initiation and scoping through execution, monitoring, and closure.
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Cross-functional Collaboration
- Work across various businesses and functions including but not limited to Citi’s five core businesses, Risk, Finance, and Compliance.
- Coordinate and communicate effectively with stakeholders of varying seniority levels within and outside the organization.
- Partner with other senior leaders to address organizational challenges and implement effective solutions.
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Risk, Dependency, and Issue Management
- Proactively identify, assess, and manage project risks, dependencies, and delivery issues.
- Develop and execute mitigation plans to address delivery bottlenecks and other critical challenges.
- Drive resolution and escalation processes to manage issues before they escalate.
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Strategic Leadership and Execution
- Lead, mentor, and develop a team of junior program managers and analysts within the EDO Program Office.
- Promote a culture of accountability, innovation, and continuous improvement.
- Provide strategic direction and content leadership to project teams.
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Communication and Reporting
- Create and present high-impact presentations and reports to senior management, stakeholders, and regulators.
- Translate complex technical, legal, and regulatory information into clear and actionable insights.
- Ensure all communications are accurate, timely, and tailored to the intended audience.
Skills and Qualifications
To succeed in this role, the candidate must exhibit a combination of technical, interpersonal, and strategic skills:
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Technical and Program Management Expertise
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- Proven ability to manage high-stakes, high-complexity programs across business and functional lines.
- Skilled in structured project management methodologies such as Agile, Waterfall, or hybrid approaches.
- Demonstrated expertise in operational process design, documentation, and implementation.
- Familiarity with industry standards for data governance, data management, and regulatory compliance.
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Problem Solving and Critical Thinking
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- Exceptional analytical and problem-solving skills.
- Ability to break down complex issues, identify root causes, and implement effective solutions quickly.
- Competence in using data and KPIs to track program performance and drive data-informed decisions.
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Communication and Interpersonal Skills
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- Outstanding verbal and written communication abilities.
- Ability to convey complex ideas in a clear and concise manner.
- Adept at influencing, negotiating, and aligning cross-functional teams.
- Effective at building trust and maintaining long-term relationships with internal and external stakeholders.
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Knowledge of Legal and Regulatory Environment
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- Understanding of key legal and regulatory issues impacting financial services and data programs.
- Experience analyzing and interpreting legislation, regulatory guidance, and associated legal analysis.
Required Experience
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Educational Background
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- A bachelor’s degree from an accredited institution is required.
- Advanced degrees (MBA, MS in Information Systems, or similar) are preferred but not mandatory.
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Professional Experience
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- Minimum of 15+ years in project and program management within financial services or relevant industries.
- Proven delivery track record in managing large-scale, enterprise-wide transformation programs.
- Experience in consulting or in-house change management roles is highly desirable.
Tools and Technologies
- Proficiency in project management tools such as MS Project, JIRA, Confluence, and Smartsheet.
- Familiarity with data visualization tools like Tableau or Power BI.
- Advanced Excel, Word, and PowerPoint skills.
Key Success Metrics
The successful Sr. Program Manager, Director will be evaluated on several performance metrics:
- Timely delivery of programs and projects
- Stakeholder satisfaction and engagement levels
- Quality of risk and issue management
- Team development and mentoring outcomes
- Accuracy and clarity of program reporting
Work Environment and Culture at Citi
Citi offers a unique blend of global presence and local expertise. The culture at Citi is collaborative, inclusive, and performance-driven. Employees are encouraged to think critically, act with integrity, and deliver excellence. The company emphasizes diversity, equity, and inclusion as key drivers of success.
Compensation and Benefits
Salary Range
- $170,000.00 – $300,000.00 (based on experience, education, and qualifications)
Incentives and Bonuses
- Eligible for discretionary and formulaic incentive and retention awards
Comprehensive Benefits
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Life, accident, and disability insurance
- Paid time off: vacation, sick leave, and holidays
- Employee wellness and assistance programs
For detailed information about Citi’s benefits, please visit: citibenefits.com
Diversity and Inclusion
Citi is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
Accessibility Accommodation: If you are a person with a disability and require reasonable accommodation to apply or participate in the hiring process, Citi encourages you to review its Accessibility page.
Learn more:
- Citi’s EEO Policy Statement
- Know Your Rights Poster
Why Join Citi?
Joining Citi means becoming part of a global network of forward-thinking professionals who are solving some of the world’s most complex problems. The organization supports personal and professional development, provides global exposure, and embraces innovation at all levels.
- Work on mission-critical, transformational projects
- Partner with talented professionals from diverse backgrounds
- Develop leadership skills in a dynamic, fast-paced environment
- Make an impact through data, strategy, and execution
Application Process
Interested candidates can apply directly through Citi’s careers portal. The application process includes the following stages:
- Resume submission and matching
- Online assessments (if applicable)
- Interviews with HR and functional leads
- Final decision and offer
To streamline your application:
- Upload your resume and allow Citi’s resume matching tool to align your skills with available job opportunities.
Conclusion
The Sr. Program Manager, Director role at Citi is more than just a leadership position—it’s a chance to steer meaningful transformation across one of the world’s leading financial institutions. If you bring a track record of excellence in program management, a passion for data strategy, and the ability to lead cross-functional teams through complexity, Citi offers you the platform to elevate your career. Apply today and become a part of a global organization that’s redefining the future of finance through innovation and integrity.
