🌍 Senior Operations Control Manager – Global Operations | Bank of America | Charlotte, NC
📅 Posted on: March 21, 2025
📍 Location: 900 W Trade St, Charlotte, North Carolina, 28255
🏢 Company: Bank of America
🕒 Shift: 1st Shift (United States of America)
🧭 Travel Required: Yes, 10%
📄 Job Reference: JR-24040655
💼 Job Type: Full-Time
👩💻 Apply Link: Click Here to Apply
🏦 About Bank Of America
At Bank of America, our purpose is simple yet powerful: “To help make financial lives better through the power of every connection.” Through our values-driven culture, we pursue Responsible Growth—a strategic approach that ensures we serve our clients, support our teammates, strengthen our communities, and deliver for shareholders, all while creating a diverse, inclusive, and inspiring workplace.
As a Great Place to Work, we prioritize employee wellness—physically, emotionally, and financially. We value performance, diversity, recognition, and career development, empowering our people to thrive and make a tangible impact. Now is the time to build a career that makes a difference—with Bank of America.
🎯 Position Overview: Senior Operations Control Manager – Global Operations
The Sr Operations Control Manager plays a critical leadership role in overseeing high-impact operational controls across the Anti-Money Laundering (AML) Process & Operations Organization. This position governs and supports global AML programs by managing detection, compliance, audit, and risk within Global Banking (GB), Global Markets (GM), and Consumer & Small Business verticals.
This role is essential in managing compliance audits, regulatory exams, and internal audits related to AML risk, especially within High-Risk Detection areas. You’ll lead critical governance efforts, ensure regulatory compliance, manage teams, and influence strategic decisions across global locations.
🧠 Key Responsibilities
✅ Operational Oversight & Risk Governance
- Direct multiple high-risk AML operational segments to support compliance across Bank of America’s global operations.
- Oversee adherence to internal policies, regulatory mandates (including BSA/AML and sanctions), and risk frameworks.
- Ensure compliance with regulatory bodies such as the U.S. Treasury, OCC, FATF, and OFAC.
📊 Audit & Compliance Management
- Lead responses to corporate audits, regulatory exams, and internal reviews, ensuring readiness and robust reporting mechanisms.
- Own communication with regulators and internal audit partners in the U.S. and abroad.
🔄 Process Development & Continuous Improvement
- Design and implement internal process controls.
- Leverage Lean and Six Sigma methodologies to enhance operational excellence.
- Establish performance metrics to assess the health and effectiveness of AML and sanctions processes.
🤝 Stakeholder Collaboration & Communication
- Build and sustain relationships with senior leaders across functions and global locations.
- Provide timely updates and reporting to senior executives on audit findings and compliance health.
- Champion enterprise-wide AML awareness and education through ongoing communication and coaching.
🧭 Strategic Leadership
- Develop high-performing teams; coach and mentor operations managers and specialists.
- Manage budgets, resource planning, expense forecasting, and compliance performance indicators.
- Lead with integrity, inclusivity, and transparency while aligning teams with enterprise strategy.
🧩 Functional Areas You Will Oversee
This role interfaces with four key AML monitoring areas:
- AML Screening
- Periodic Transaction Monitoring
- Enhanced Client Due Diligence (EDD)
- Sanctions Monitoring
👤 Who Should Apply?
This role is ideal for experienced operational leaders with expertise in AML compliance, audit management, global risk controls, and a passion for regulatory excellence. If you’re driven by purpose, performance, and global collaboration, this is your opportunity to contribute meaningfully at one of the world’s most respected financial institutions.
📌 Required Qualifications
✅ 5+ years of experience in leading operational or compliance teams
✅ Strong background in Audit, Exam Management, or Business Controls
✅ Experience handling multiple concurrent regulatory audits/exams
✅ Proven ability to work independently and meet tight deadlines
✅ Strong analytical and decision-making abilities
✅ Excellent written and verbal communication skills—able to simplify complex data for executives
✅ Effective stakeholder management and cross-functional collaboration
✅ Project management skills; ability to juggle multiple priorities with precision
✅ Working knowledge of AML areas like transaction monitoring, EDD, sanctions screening
🌟 Preferred/Desired Qualifications
✔ Working knowledge of Global Banking, Global Markets, and Consumer Banking products
✔ Familiarity with AML regulations (e.g., PATRIOT Act, OFAC, FATCA)
✔ Experience using tools for process improvement (e.g., Six Sigma, data analytics)
✔ Existing relationships with regulators across EMEA, APAC, and U.S.
✔ Proven leadership in global settings—ability to influence across regions
✔ Strong organizational acumen and executive presence
🧠 Essential Skills & Competencies
| Soft Skills | Operational & Technical Skills |
| Analytical Thinking | Audit & Compliance Reporting |
| Critical Thinking | AML Screening & Monitoring |
| Collaboration | Quality Assurance & Risk Controls |
| Influence & Relationship Building | Business Process Management |
| Oral & Written Communication | Policy Implementation |
| Leadership & Coaching | Performance Management & Metrics |
| Innovation | Regulatory Exam Management |
| Problem Solving | Project Execution & Tracking |
🧑🤝🧑 Managerial Responsibilities
As a leader at Bank of America, your responsibilities also include:
- Diversity & Inclusion Champion: Promote and model inclusive behaviors in team culture and decision-making.
- Enterprise Advocate: Align business outcomes with organizational goals and drive enterprise-wide cohesion.
- Risk Manager: Foster a proactive risk culture by identifying, escalating, and mitigating operational risks.
- People Coach: Provide feedback, develop talent, and inspire team excellence.
- Financial Steward: Manage expenses in alignment with business goals and optimize budget use.
- Process Owner: Ensure operational excellence and compliance through continuous process innovation.
- Talent Leader: Mentor and build bench strength for succession planning.
📅 Working Hours & Flexibility
- Shift: 1st Shift
- Hours per week: 40
- Remote Work: Position requires in-office attendance, with limited flexibility based on role-specific needs.
- Travel: Up to 10%, domestic and/or international
💼 Compensation & Benefits
Bank of America offers a competitive compensation package, with benefits including:
- Health, Dental, Vision Insurance
- 401(k) Retirement Plan with Match
- Life & Disability Insurance
- Employee Assistance Programs (EAP)
- Paid Time Off, Holidays & Sick Leave
- Parental Leave
- Education Assistance
- Career Development & Internal Mobility Programs
- In-office amenities and wellness support
🌐 Equal Opportunity Employer
Company is proud to be an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to:
- Race, color, religion, gender, sexual orientation, gender identity/expression
- National origin, age, disability, protected veteran status
- Marital status, medical condition, or other legally protected characteristics
We also comply with the Los Angeles Fair Chance Initiative for Hiring and maintain a drug-free workplace.
🧑💻 Application Process
Applicants with disabilities are encouraged to apply and can request assistance by calling 1.877.760.2076.
📩 Ready to apply? Click here to start your application
✅ Job Reference Number: JR-24040655
🌎 Primary Office Location: 900 W Trade St, Charlotte, NC 28255
🔗 Helpful Links
- 🔹 Careers Overview
- 🔹 Diversity & Inclusion at Bank of America
- 🔹 Explore Employee Benefits
- 🔹 Know Your Rights Poster (EEOC)
- 🔹 Drug-Free Workplace Policy
📢 Stay Connected
Follow Bank of America for more updates on careers, company culture, and opportunities:
🔗 Facebook | LinkedIn | Twitter
🏁 Final Words
This is not just another job—it’s a chance to lead globally impactful operations, influence regulatory strategy, and elevate financial systems with a powerhouse like Bank of America. If you’re a strategic thinker, compliance expert, and leader of leaders, this position is your next big move.
💡 Tip: Don’t wait! High-impact roles at top-tier institutions like Bank of America attract top talent fast. Ensure your resume reflects leadership in AML, audit management, and cross-border compliance execution.
