🌟 Join IGT Solutions as a Senior HR Executive – Early Life Intervention Project (0–90 Days) 🌟
📍 Location: Gurugram | Industry: IT Services & Consulting | Employment Type: Full-Time, Permanent
🏢 About IGT Solutions
Founded in 1998, IGT Solutions is a next-generation customer experience (CX) company committed to delivering seamless digital and human interactions. We offer integrated BPM, IT, and digital solutions across a wide range of industries—especially travel, hospitality, and high-tech sectors. With over 20,000+ specialists and 23 delivery centers in countries like India, USA, China, Philippines, Spain, and Colombia, IGT is redefining global customer engagement.
Our mission? To simplify complex customer journeys using digital technologies and empathetic human interactions. If you’re passionate about HR, employee engagement, and driving impact, then IGT Solutions could be your next home.
🧭 Role Overview: Senior HR Executive – Early Life Intervention Project (0–90 Days)
We are on the lookout for a dynamic, empathetic, and people-centric HR professional to join our Early Life Intervention (ELI) Project. Your mission will be to nurture new hires through their crucial first 90 days, enhance engagement, improve retention, and champion a culture of care and support.
This isn’t just a role—it’s a purpose. You’ll be the first point of emotional and professional contact for new employees and will be instrumental in shaping their IGT experience.
🔑 Key Responsibilities – IGT Solutions
🎯 1. New Hire Engagement & Onboarding
- Personally connect with new employees across PAN India to ensure seamless onboarding.
- Organize welcome sessions, orientation programs, and information dissemination for new hires.
- Maintain open communication channels to address queries, challenges, or concerns.
🤝 2. Relationship Management & Support
- Serve as a bridge between new employees and business leaders.
- Conduct bi-weekly check-ins to capture sentiments, experiences, and expectations.
- Ensure a smooth transition from onboarding to team integration.
📊 3. Performance & Engagement Monitoring
- Track the first 90 days’ journey using structured tools and dashboards.
- Record engagement patterns, early red flags, and feedback loops.
- Partner with Business HRs to escalate and resolve employee issues effectively.
📌 4. Policy Implementation
- Apply HR policies and ensure compliance with organizational frameworks.
- Act as a knowledge source on BPO-related HR operations and challenges.
📈 5. Reporting & Analytics
- Maintain detailed reports in MS Excel or HRMS tools.
- Analyze trends from feedback to refine onboarding processes.
- Support data-driven decision-making across HR interventions.
📘 Must-Have Skills & Qualifications – IGT Solutions
🎓 Educational Background
- Bachelor’s Degree in any discipline (UG)
- MBA/PGDM in HR or Industrial Relations (PG) – preferred
🧠 Experience Requirements
- 2–7 years of experience in Human Resources with a strong focus on Employee Engagement and Onboarding Programs
- BPO or customer service industry experience will be highly advantageous
🛠 Technical & Functional Skills
- MS Excel, MS PowerPoint, and Canva for reporting and visual storytelling
- Exposure to HRBP (HR Business Partner) practices
- Proficient in understanding employee life cycles and engagement models
- Strong interpersonal, written, and verbal communication skills
- Ability to work independently while collaborating across departments
💡 What Makes You the Right Fit?
- You’re empathetic, a great listener, and truly enjoy helping people thrive.
- You’re process-oriented and know how to balance data and emotions.
- You understand the BPO landscape and how to build meaningful employee journeys.
- You’re comfortable in fast-paced, multi-location, and multicultural environments.
- You have a growth mindset and thrive in high-energy, people-first organizations.
📍 Location
- Base location: Gurugram, India
- PAN India coverage: Work may involve remote coordination with teams across other IGT centers
💼 Employment Type
- Full-Time
- Permanent Role
- Department: Human Resources
- Role Category: Employee Relations / Engagement
🔎 Why Join IGT Solutions?
At IGT, employees come first. You’ll be part of a culture that:
- Rewards talent and initiative
- Encourages continuous learning through certifications and training
- Supports career growth and cross-functional opportunities
- Provides collaborative workspaces and flexible work policies
- Celebrates employee milestones and achievements
- Embraces technology and innovation to solve HR challenges
Whether you’re attending a town hall, creating onboarding campaigns in Canva, or just having a coffee with a new hire—you’ll feel the vibrant pulse of IGT every single day.
🌐 About IGT’s Culture
We proudly call ourselves IGTians, a family driven by innovation and empathy. With a robust presence in 75+ global clients and 23 delivery centers, we’re equipped to transform the way the world experiences customer care—and our people are at the heart of that mission.
Perks of Being an IGTian:
- Competitive salary packages (4–6 LPA)
- Internal mobility programs
- Diversity, Equity & Inclusion (DEI) focus
- Mentorship & coaching
- Mental health support
- Creative freedom and voice in company-wide HR initiatives
📅 Application Timeline & Process
- 📌 Posted: 2 Days Ago
- 👥 Applicants so far: 498
- 🧾 Openings: 1
- 🚀 Apply early to increase your visibility and chances!
📝 How to Apply
Ready to be the champion of employee experience?
👉 Click “Apply Now” to join IGT Solutions and lead the way in early employee engagement excellence.
You may also visit the official careers page:
🌐 IGT Solutions Careers
📞 Need Help or Have Questions?
Feel free to contact the HR team at IGT via the careers portal or connect with a recruiter on LinkedIn.
