Urgent Opening for Social Media Customer Service Executives at Jio – Work From Home (Remote)
Company: Jio
Job Role: Social Media Process – Customer Service Executive
Location: Remote (Candidates from Delhi, Mumbai, Pune only)
Experience Required: 1 to 5 years
Salary Range: ₹2.75 LPA – ₹3.5 LPA (Negotiable up to ₹3.60 LPA)
Employment Type: Full-Time, Permanent
Open Positions: 20
Posted: 1 Day Ago
Application Deadline: Open Until Filled
Hiring Office: New Delhi
Industry: Telecom / ISP
Department: Customer Success, Service & Operations
🌐 Overview of the Job Role
Are you an exceptional communicator with a passion for resolving customer queries online? Are you looking for a stable, remote career opportunity in a reputed Indian telecom giant? If yes, then here is your golden chance to work with company in their Social Media Process – Customer Service Executive role.
This is an urgent remote hiring opportunity specifically for candidates based in Mumbai, Pune, and Delhi. Jio is seeking enthusiastic professionals with international BPO experience, excellent communication skills, and a customer-first mindset to manage customer support via chat and social media platforms.
✅ Key Highlights of the Job
| Key Detail | Description |
| Job Title | Social Media Customer Service Executive |
| Company Name | Reliance Jio |
| Work Mode | 100% Remote (Work from Home) |
| Location Eligibility | Only for candidates residing in Delhi, Mumbai, Pune |
| Experience Required | 1–5 Years (International BPO experience is a must) |
| Salary Offered | ₹2.75 – ₹3.5 LPA (Negotiable up to ₹3.6 LPA) |
| Job Type | Full-Time, Permanent |
| Openings | 20 |
| Shifts | Rotational Shifts + 1 Rotational Weekly Off |
| Age Limit | Up to 40 Years |
🎯 Roles and Responsibilities
As a Social Media Process Executive, you’ll be responsible for delivering world-class customer support via chat and online platforms. You will work closely with a team that resolves queries, provides solutions, and ensures a seamless digital experience for company vast customer base.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries received via social media platforms and chat.
- Provide detailed information about Jio’s products, services, billing, and technical support.
- Resolve complaints efficiently while maintaining a high level of customer satisfaction.
- Handle international BPO-level escalations for English-speaking clients.
- Maintain accurate records of customer interactions and transactions using CRM tools.
- Stay updated with Jio’s latest offerings and technical upgrades.
- Deliver services in line with Jio’s brand voice, policies, and digital ethos.
📌 Eligibility Criteria
To be considered for this opportunity, candidates must fulfill the following eligibility requirements:
✔️ Must-Have Requirements:
- Minimum 1 Year of Customer Service experience in an International BPO.
- Fluent in English communication – both written and verbal.
- Comfortable working in rotational shifts and rotational week offs.
- Must possess a laptop/desktop and a reliable broadband internet connection.
- Age not exceeding 40 years.
- Educational qualifications: Graduate or Undergraduate (any stream).
🏢 About Jio – A Digital Revolution in India
Reliance, a subsidiary of Reliance Industries, is one of India’s largest telecom companies with a vision to digitally empower every Indian. Since its inception, Jio has disrupted the market by making high-speed internet and affordable digital services accessible to millions.
Company employees are empowered with tools, resources, and a vibrant workplace culture that fosters innovation, learning, and inclusivity. With over 420 million subscribers, Jio continues to drive India’s digital transformation journey.
🌟 Why Choose?
- Remote work opportunity with flexibility
- Opportunity to be a part of the Digital India Movement
- Reputed brand with a stable long-term career path
- Learning & development initiatives for upskilling
- Transparent communication and timely salary payments
- Dynamic & collaborative work environment
🎁 Benefits & Perks
Company offers a comprehensive benefits package designed to support the overall well-being and growth of its employees:
- ✅ Job/Soft Skills Training
- ✅ Health Insurance Coverage
- ✅ Access to Cafeteria & Refreshments (office-based staff)
- ✅ Professional Degree Assistance
- ✅ Office Cab / Shuttle Services (for office roles)
- ✅ Gym Facilities (where applicable)
🖥️ System Requirements (for Remote Work)
Candidates applying for this work-from-home position must meet the following system requirements:
- A laptop or desktop with updated software and antivirus.
- A broadband internet connection with at least 10 Mbps speed.
- A quiet workspace free from distractions for professional interactions.
💬 How to Apply?
If you are ready to step into a digital-first role and have the zeal to offer seamless support experiences to customers, apply now!
📧 Click the “Apply Now” button on the job portal or contact HR Vaishnavi directly for faster response.
📍 Hiring Location: New Delhi
🔗 Apply Online: Official Jio Careers Page
📣 Call to Action (CTA)
🌐 Don’t miss this chance to join India’s top telecom company – Jio!
🖱️ Click Apply Now or contact to secure your interview slot.
🚀 Launch your career in customer service with a remote role that offers stability, growth, and digital empowerment.
