🌟 Join Jio as a Customer Service Executive – Social Media Process (Remote Work) 🌟
Company: Jio
Job Title: Customer Service Executive – Social Media Process
Job Type: Full-Time, Permanent
Location: Remote (Hiring from Pune, Mumbai & Delhi only)
Experience Required: 1 – 5 Years
Salary Range: ₹2.75 – ₹3.5 LPA (Negotiable)
Number of Openings: 20
📌 About Reliance Jio
Jio, a subsidiary of Reliance Industries Limited, is India’s largest 4G and mobile broadband digital service provider. At Jio, our mission is to digitally transform India and empower every Indian with world-class connectivity, rich digital content, and seamless communication.
We are a dynamic, fast-paced, and people-first organization, shaping the Digital India Movement. If you are passionate about technology, innovation, and exceptional customer experience, Jio is where you belong.
🚀 Jio is about YOU. Join the movement to make India Digital.
🎯 Job Summary: Social Media Process – Remote Role
Reliance Jio is actively hiring Customer Service Executives to manage its Social Media Process, a unique opportunity to work with one of India’s most influential tech brands.
This is a Work From Home opportunity, ideal for candidates with international BPO experience and excellent English communication skills.
💼 Job Responsibilities
As a Customer Service Executive – Social Media Process at Jio, you will:
🗣️ Respond to Customer Queries
- Provide real-time chat and voice support to Jio customers across various social platforms.
- Engage professionally with users via chat, email, or social media channels like Facebook, Twitter, Instagram, etc.
📈 Resolve Technical & Account Issues
- Assist users with billing, account updates, recharge issues, and general inquiries.
- Troubleshoot issues effectively and escalate complex cases when required.
🔄 Manage Rotational Shifts
- Work in rotational shifts with a rotational weekly off to support customers globally.
💬 Maintain Quality & Efficiency
- Adhere to quality guidelines, achieve KPIs like Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Keep a log of issues handled and feedback provided.
📊 Provide Data-Driven Insights
- Use CRM tools to manage customer interactions and generate periodic reports for service improvement.
🧠 Required Skills
To thrive in this role, you must possess:
✅ Excellent Communication
- Proficient spoken and written English (mandatory)
- Ability to understand and resolve customer concerns empathetically.
💻 Tech-Savviness
- Comfortable using chat platforms, CRM software, and web applications.
🌐 BPO Experience
- Minimum 1 year of International BPO experience (MUST).
- Familiarity with chat, email, or voice processes.
🎓 Educational Background
- Undergraduate or Graduate candidates may apply.
- Graduation is not mandatory, but strong communication skills are essential.
🚦Eligibility Criteria
| Requirement | Description |
| Experience | 1 – 5 years (International BPO experience is compulsory) |
| Education | UG/PG or Diploma (Graduation not mandatory) |
| Location | Hiring from Delhi, Mumbai, and Pune only |
| Shift Timings | Rotational Shifts (24×7 support model) |
| Work Type | Remote (Must have own laptop + stable internet) |
| Age Limit | Max 40 years |
| Join Date | Immediate joiners preferred |
🛠️ Work Environment & Tools
- 💻 You’ll work from home using your own laptop.
- 🌐 Must have a reliable broadband internet connection.
- 🕔 Flexible to work in rotational shifts including night and weekend shifts.
💰 Salary & Benefits
💸 Compensation
- Base Salary: ₹2.75 LPA – ₹3.5 LPA (Negotiable based on experience)
- Incentives: Performance-based bonuses and allowances
🎁 Perks & Benefits
- ✅ Work-from-home flexibility
- 🧠 Job/Soft Skill Training
- 🏥 Health Insurance
- 🚗 Office Cab/Shuttle (For in-office positions)
- 🥗 Cafeteria Access (For in-office)
- 🎓 Professional Degree Assistance
- 🏋️♂️ Office Gym Access (For office-based employees)
🧭 Why Join Jio?
🏆 Empowering Careers
Jio offers limitless growth opportunities across domains like technology, customer service, and digital innovation.
🌐 Remote Advantage
Enjoy the flexibility of working from home while contributing to a nationally impactful initiative.
💡 Learn & Grow
With on-the-job training, mentoring, and upskilling, Jio empowers you to shape your career.
📲 How to Apply?
Step 1: Review the job details above.
Step 2: Ensure you meet the experience and eligibility criteria.
Step 3: Send your resume and contact details to the HR contact below or apply online.
📨 Click the “Apply” button now or email your updated CV to the HR representative.
🔑 Keywords for SEO Optimization
Customer service executive job, Remote social media support jobs, Chat process BPO jobs, International BPO openings 2025, Voice and chat process Jio, Remote customer care jobs, Work from home BPO, Hiring in Delhi Mumbai Pune, Social Media Customer Service jobs, Apply for Jio remote jobs
📍 Job Location
This is a Remote Role, but candidates must be located in:
- 🏙️ Delhi NCR
- 🌆 Mumbai
- 🌃 Pune
📌 Head Office Address (Jio)
Reliance Corporate Park, Ground Floor, Navi Mumbai, Maharashtra
🔐 Compliance & Code of Conduct
Company, we maintain the highest standards of integrity, professionalism, and equality in recruitment. We encourage diverse applicants including women, persons with disabilities, and LGBTQ+ candidates to apply.
🎯 Final CTA
📩 Ready to start your work-from-home career with Jio?
Apply now and become part of India’s most transformative telecom revolution.
🖱️ Click “Apply”
🌟 Be the face of Jio’s Social Media support team – from the comfort of your home!
