About Cognizant
Cognizant is a leading whole world IT services and consulting company that helps different businesses technology and transform experiences. With more than 300,000 employees across the world company has built a reputation for delivering a regular innovative solution in sectors like; healthcare, manufacturing, and retail. Whether you are just entering into the corporate world or you are experienced professional, Cognizant careers offers you some good vibes like:
Company Highlights:
- Company ranked in the Forbes Global 2000 list.
- Over 300,000 employees globally working in this company.
- Company recognized for its strong friendly culture and career development opportunities in the way.
- Company has global clients and exposure to international standards for employees.
- Company has strong focus on diversity, equity, equality and inclusion of employees.
Learn more: www.cognizant.com
Role Overview: Senior Process Executive – B&L
Cognizant is actively hiring a Senior Process Executive for its B&L (Banking & Lending) department in Hyderabad. This is a full-time, night-shift, work-from-office role for experienced professionals with 3+ years of experience. For this profile you need to be MS Excel proficient and pro in communication with clients.
The selected candidate after interview will report to the Team Leader and Manager in absence of TL of the process and work on mortgage documentation, client data systems, and regulatory compliance after training of respected time. No travel is required for this process and the role provides the opportunity to make an impact in a fast-paced and friendly environment.
Summary details of this role:
- Role: Senior Process Executive
- Company: Cognizant
- Location: Hyderabad
- Experience Required: 3+ years
- Education: Graduate
- Key Functions:
- Foreclosure support
- Escrow documentation
- Data accuracy
- Client system operations
- Shift: Night shift is must
Role and Responsibilities in Cognizant
Here is what employee do in day-to-day if they selected for this role:
- Employee should have to work with mortgage documents and include claim files and foreclosure paperwork and ensure everything is submitted, tracked, and updated correctly for this process.
- Employee should have to be working with data entry using Excel and pro in formulas, VLOOKUPs, pivot tables, and conditional formatting to manage large volumes of data for this process.
- Employee should support customers and internal teams and resolve their queries related to mortgage processes with professionalism and efficiency to satisfy clients.
- Employee should have to ensure compliance particularly for foreclosure steps and industry regulations. Accuracy and timeliness are key for this process.
- Employee should help the team to grow by training newer employees and sharing your domain knowledge to the team.
- Employee should Improve processes and find ways to make things smoother, faster, or more accurate for this process.
- Employee should spot any red flags in mortgage documents for not further problems in this process.
- Employee should follow up on escalations, issues, or special requests related to loss mitigation or escrow by the client.
- Employee should work in night shifts as it is US based process and possibly six days week workings.
- Employee should coordinate with your team leader for any concerns or task clarifications in future.
Skills and Tools Required in Cognizant
Must-have Skills:
- Employee must have strong analytical and decision-making ability to perform.
- Employee must be familiarity with US mortgage documents and default servicing for this role.
- Employee must have knowledge of MS Excel tool for data entry and tracking process.
- Good communication skills both in spoken and written.
- Employee should be comfortable with working night shifts and 6 days in a week.
Preferred Skills:
- Experience in loss mitigation or escrow accounts of the company.
- BPO, data processing, or mortgage processing background is needed.
Tips to Learn These Skills:
- Take a free course on US mortgage basics via Coursera or Udemy for learnings.
- Employee should improve Excel skills with YouTube tutorials or Microsoft Learn for higher growth.
- Employee should use platforms like LinkedIn Learning to sharpen data accuracy and compliance understanding of this job role.
Who Should Apply?
This role is best suited for an employee who have:
- Have 3+ years of experience in mortgage operations from previous companies.
- Employees Are comfortable working in night shifts and from a Hyderabad office as it is US based on-site job role.
- Employee should prefer stability over travel and client-facing roles for this process.
- Want to grow within a global organization like Cognizant and upgrade to higher position.
Salary and Benefits
Company does not disclose any salary information with job details but after market research and employees feedback, I will surely suggest some estimations as the following:
- Basic Salary: ₹4.5 LPA – ₹6.5 LPA per year
- Bonuses & Benefits:
- Performance-linked bonus
- Health insurance
- Night shift allowances
- Provident Fund & Gratuity
- Employee Assistance Programs
- Upskilling & training programs
Note: Salaries may be different depending on your current CTC and performance in interviews.
Realistic Interview Questions:
- Can you please explain how the escrow accounts work in mortgage servicing in the company?
- How many times you find any discrepancies in a mortgage document. What did you do for this?
- How would you handle a huge pending work in servicing tasks?
- What are some red flags you have seen in mortgage documents during the process working?
- How you maintain accuracy for repetitive tasks?
About the Hiring Team & Work Culture
The B&L (Banking & Lending) team at Cognizant is known for:
- Fast-paced operational excellence is needed
- Structured workflows with proper escalation matrices are needed
- Collaborative support across process levels is needed
- Emphasis on accuracy, compliance, and quality control is needed
You will join a team that values:
- Process ownership
- Performance transparency
- Mutual learning and upskilling
Application Tips
- Update your resume with highlights of any mortgage or loan servicing experience from previous companies.
- Add achievements from previous companies if you have any.
- Keep your communication clear and concise during interviews for smooth conversation.
- Show flexibility toward work shifts and extra hours of work if needed.
- If you are applying via email then ensure your subject line is clear and short like; Application for Mortgage SME and in last your name
FAQs
Q1. What is the working of mortgage Senior Process Executive at Cognizant?
- They handle US mortgage operations and focusing on areas like foreclosure support, loss mitigation, escrow management, and document validation within the team.
Q2. For this role prior experience in same domain is necessary or not?
- Yes, at least 3 year of mortgage experience is required, and more than 5 years in default servicing is preferred.
Q3. What are the working hours we have to do work for this role?
- You must be open to work in night shifts and 6 days in a week.
Q4. What are the educational qualifications needed for this role?
- A graduate degree from any stream is required.
Q5. For which location this job is open?
- You can work on Hyderabad location.
Q6. Are night shifts being mandatory for this role?
- Yes, this role is for night shifts only.
Q7. Is travel is needed for this role?
- No, travel is not required for this position.
Q8. What kind of projects would I be working for this process?
- You will be handling mortgage claims, foreclosure documentation, and customer servicing processes.
Q9. Do I need to interact with customers for this process?
- While this is not a voice customer support role, so you may need to correspond with internal or external stakeholders over email for this process.
How to Apply
You can apply directly through our website and company careers page using the same job title.
Pro Tip: Attach an updated resume and if possible, include a cover letter explaining why you are a great fit for a mortgage servicing role.
Equal Opportunity Statement
Cognizant is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to:
- Race
- Religion
- Gender
- National origin
- Disability
- Sexual orientation
- Veteran status
Our Thoughts
If you are someone who is already to spent some time in the mortgage industry or has a handled previously backend BPO processes for US clients then this could be a great opportunity for you. The role provides growth into SME responsibilities and offers stable profile and full-time employment with a reputable company like Cognizant. This company is worthily applying if you are open to shift to this company and ready to take on heavy processed tasks in a friendly environment.
