Overview of Wipro: A Global Digital Transformation Leader
Wipro Limited is a global leader in technology services and consultation services. Company is listed on the NSE and BSE. Wipro have branches in 65 countries with more than 230,000 employees and other partners worldwide. The company specializes in delivering innovative digital transformation solutions. Wipro satisfies clients to overcome their difficult challenges.
Headquarters: Bengaluru, India
Employees: 230,000+
Industry: IT Services & Consulting
Global Reach: Operations in 65 countries
Website: www.wipro.com
Role and Responsibilities
In Wipro as an Associate for Customer Success, you will be a part of solving real client problems. Your main job is to support customers by:
- Responding to technical queries via calls, chats and emails.
- Diagnosing and resolving software issues in any.
- Guiding users through step-by-step troubleshooting in the process.
- Documenting every interaction to ensure accurate records for future needs.
- Escalating more complex issues to higher-level support teams for more properness.
- Delivering exceptional customer experiences in every interaction with customer.
- Participating in training sessions assigned by company to keep your knowledge current.
Skills and Tools
Must-Have Skills:
- Employee must have strong communication and customer service skills.
- Technical support experience from 0 to 4 year
- Good troubleshooting and problem-solving capabilities.
- Familiarity with digital marketing tools.
Optional but Useful Tools to Know:
- CRM systems
- Remote desktop tools
- ITSM tools
How to Learn These Skills:
- Learn in short courses on Coursera, Udemy, or LinkedIn Learning.
- Practice resolving real-life technical issues in your life.
- Join tech support forums like Spiceworks or Stack Overflow.
- Watch YouTube tutorials for hands-on understanding for this role.
Salary and Benefits
For a Senior Executive role at Wipro in Gurugram, salary range as follows:
- Average Salary: ₹6.6 LPA
- Salary Range: ₹1.8 LPA – ₹11 LPA
- Entry-Level (1–2 years): ₹3.5 – ₹5.5 LPA
- Mid-Level (2–3 years): ₹5.5 – ₹7.5 LPA
- Other Benefits:
- Work-life balance provided.
- Professional training provided.
- Career growth opportunities provided.
- Health insurance and leave policies provided.
Realistic Interview Questions
Here are some questions you might face in the interview:
Technical Questions:
- How would you troubleshoot a system which is not connecting to the internet by any way?
- Can you tell us about how you handle a software crash?
- What steps would you take if a client’s email was not working anymore?
Behavioral Questions:
- In how much time you resolved a client issue under pressure or without pressure?
- If the customer is angry then how will you relax and deal with that customer?
- Describe the situation from your past experience where you go above and beyond to help a client to resolve the issue on time.
Preparation Tips:
- Research: Understand Wipro’s services and recent developments to align your answers with the company’s goals to have more clearance.
- Practice: Conduct mock interviews to focusing on both technical and behavioral questions ask by interviewers.
- Review: Go through your resume and be prepared to discuss your experiences in detail to the interviewer.
About the Role
- Role: Customer Success for Senior Executive
- Type: Full-time, Permanent
- Location: Gurugram
- Experience Required: 1–3 years
- Department: Customer Success, Service & Operations
In this role you have to need both technical expertise and communication skills to contact to customers. You will be the first point of contact for customers to resolve the issue. So, we want clear communication and a calm approach to troubleshooting resolve the issue.
Why you have to Join Wipro?
Wipro is not a job but it is about grow a career filled with empathy, technology, and innovation to next level. Company best things as follows:
- Listed in Forbes Global 2000.
- Ranked in Fortune India 500.
- Company is focusing on diversity, motivation and sustainability of employees.
- Company is known for professional growth and skill-building opportunities.
- Company is highly filled by women employees for support and career development.
- Databricks Innovation Partner of the Year 2024
- Zscaler Partner of the Year 2024
- Intel oneAPI GenAI Hackathon Winner
Application Tips
- Enhance your resume with keywords related to your job role
- Highlight your problem-solving achievements from previous companies.
- Be ready to display what you have learn from previous and how you satisfy customers.
- Prepare for both technical and behavioral rounds for interview.
Resume Tip
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
FAQs
Q1: Do I need a technical degree to apply?
No, any graduate or postgraduate can apply. Freshers also. What matters most is your troubleshooting experience and communication skills.
Q2: Is this a remote or office-based job role?
The role is based in Gurugram and may require work from office presence depending on project needs in future.
Q3: What are the working hours for this job role?
Standard business hours with some flexibility depending on the client’s time zone to be followed.
Q4: Is prior experience in digital marketing necessary for this job role?
It is helpful but not mandatory. A background in technical support is more crucial for every employee.
Q5: Is training provided in this job role?
Yes, extensive onboarding and training will be provided to help you succeed in this job role.
How to Apply
You can apply directly through the Wipro careers page or from our website. Make sure you have:
- Upload an updated resume
- Double-check contact information
- Prepare for a quick online test or screening round
Our Thoughts
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, enjoys helping others, solving problems, and working in a fast-paced environment and a stable internet connection then this role is made for you. The company have supportive ecosystem, continuous monthly training, and strong work culture which make it a great place to grow your career in customer success. Join our Job Alert WhatsApp Channel to receive the latest job updates. To join simply click on the WhatsApp channel link.
