🌟 Senior Customer Success Account Manager at Microsoft – Multiple U.S. Locations (Hybrid)
Job Title: Senior Customer Success Account Manager
Company: Microsoft
Location: Multiple Locations, United States (Hybrid – Up to 50% Work from Home)
Job Type: Full-Time
Department: Customer Success
Travel: 0–25%
🔍 About Company: Empowering Every Person and Organization
Company is a global leader in cloud technology, innovation, and digital transformation. With its powerful suite of Cloud solutions like Azure, Microsoft 365, and Dynamics, Microsoft is committed to empowering individuals and businesses alike. The mission? To enable people and organizations worldwide to achieve more.
Our Customer Success division lies at the heart of that mission—helping clients extract maximum value from Microsoft’s tools to drive innovation, growth, and digital transformation.
💼 Role Overview: What is a Senior Customer Success Account Manager (CSAM)?
As a Senior Customer Success Account Manager (CSAM), you serve as a strategic delivery leader—empowering customers to realize the full value of their Microsoft investments. You’ll be the bridge between Microsoft’s solutions and the customer’s goals, driving transformative business outcomes and fostering long-term success.
You’ll work closely with internal teams, executives, partners, and stakeholders to build strategic programs that are innovative, scalable, and aligned with client business objectives.
🎯 Key Responsibilities
🤝 Customer Relationship Management
- Build deep, trusted relationships with stakeholders—technical professionals to C-suite executives.
- Serve as a key orchestrator of engagement strategies involving Microsoft internal and external stakeholders.
- Lead conversations to align Microsoft’s offerings with customer business outcomes.
- Create and manage Customer Success Plans (CSPs) tailored to individual client needs and industry-specific transformations.
- Develop and expand customer partnerships beyond current Unified Support users.
🧠 Technical Alignment
- Translate customer challenges into scalable Microsoft Cloud solutions.
- Promote adoption of Azure, Modern Work (Microsoft 365), Dynamics 365, and more.
- Work with cross-functional technical teams to enable cross-cloud technology integration.
- Stay updated with evolving technologies and Microsoft’s product roadmap to stay competitive in the tech space.
🧩 Customer Success Leadership
- Engage customers with strategic execution and program delivery reviews.
- Prioritize engagements based on agreed business outcomes and manage stakeholder expectations.
- Lead cross-team collaboration and challenge the status quo to improve customer operational health.
- Identify blockers to adoption and design plans to accelerate cloud usage and success milestones.
- Proactively promote retention, expansion, and customer growth.
📊 Program Management & Delivery
- Drive seamless program execution by using Microsoft’s delivery methodologies.
- Manage complex, multi-stakeholder delivery scenarios using frameworks like ITIL, PMI, or Prosci.
- Mobilize technical resources to mitigate delivery risks and elevate client satisfaction.
- Maintain and analyze data dashboards to monitor adoption trends, usage spikes, and customer feedback loops.
✅ Who Should Apply?
You’re an ideal candidate if you have:
- Proven experience in customer success, cloud delivery, consulting, or portfolio/program management.
- A strong understanding of Microsoft Cloud technologies or equivalent competitor platforms like AWS or Google Cloud.
- A growth mindset and a commitment to customer-centric digital transformation.
- Strong interpersonal and leadership skills, with the ability to navigate complex enterprise landscapes.
📚 Qualifications
🔹 Minimum Requirements
- Bachelor’s Degree in Business, Psychology, Sociology, Computer Science, or related fields with 4+ years of relevant experience
OR - Master’s Degree in the above fields with 3+ years of relevant experience
OR - Equivalent combination of education and experience.
AND
- Hands-on experience with Microsoft Cloud Products (Azure, M365, Dynamics) or similar.
- Microsoft or competitor certification in relevant tech (Azure, AWS, M365, etc.).
🔸 Preferred Qualifications
- Bachelor’s Degree + 12+ years of customer-facing experience
OR - Master’s Degree + 10+ years experience
OR - Equivalent experience with 5+ years in a relevant customer industry.
Certifications That Add Value:
- Microsoft Certified (Azure, Dynamics, M365)
- AWS/GCP certifications
- ITIL Foundation Certification
- PMI (Project Management Institute) Certification
- Prosci (Change Management) Certification
💰 Compensation and Benefits
💵 Salary Ranges:
IC4 Level (Typical):
- Base Salary: $103,800 – $200,300 annually
- San Francisco Bay Area & NYC Metro: $133,700 – $219,200 annually
IC5 Level (Typical):
- Base Salary: $129,200 – $248,800 annually
- San Francisco Bay Area & NYC Metro: $162,000 – $268,900 annually
💡 Compensation may also include bonuses, stock awards, and additional benefits depending on role and location.
🎁 Perks & Benefits
- 🏥 Industry-Leading Healthcare Coverage
- 🎓 Educational & Certification Support
- 💵 Retirement Savings & Investments
- 👶 Generous Parental Leave Policies
- 🏖️ Flexible Time Off & Paid Holidays
- 💝 Donation Matching & Volunteering Opportunities
- 🎟️ Discounts on Microsoft Products & Services
- 🌍 Global Networking & Internal Mobility Opportunities
🌐 Work Location and Flexibility
This position is hybrid, allowing you to work up to 50% remotely. Office presence is encouraged based on team needs, client engagements, or strategic meetings. Travel requirements may vary (typically 0–25%).
📍Note: By applying to this role, your profile will be considered for multiple openings across the U.S., including locations outside the listed posting area.
🧩 Diversity & Inclusion at Microsoft
Company is proud to be an equal opportunity employer. We celebrate diversity and are committed to building a culture of inclusion where everyone can thrive. We welcome applicants from all walks of life—regardless of gender, ethnicity, disability, veteran status, sexual orientation, or background.
🤝 Need accommodation during the application process?
📌 Why Join Microsoft as a CSAM?
- Be part of a mission-driven company that’s reshaping industries.
- Influence some of the largest digital transformation journeys in the world.
- Work in a collaborative culture driven by respect, integrity, accountability, and innovation.
- Grow your career with endless opportunities, from certifications to internal promotions.
- Make a measurable impact for both your clients and Microsoft’s global success.
📣 Call to Action
Drive impact. Empower innovation. Join Microsoft as a Senior Customer Success Account Manager and help shape the digital future.
📢 Share this opportunity with your network. Someone you know might be a perfect fit!
