🏢 Teleperformance Hiring: Senior Customer Service Executive (Remote)
Teleperformance (TP), one of the world’s leading providers of outsourced omnichannel customer experience management, is hiring Senior Customer Service Executives to join their dynamic international banking voice process team. If you are looking to grow your career in the BPO sector, have excellent communication skills, and are ready to work in a remote-first environment, this could be your next big opportunity.
🌟 Job Overview: Senior Customer Service Executive at Teleperformance
| 🧾 Job Title | Senior Customer Service Executive |
| 🏢 Company | Teleperformance (TP) |
| 🧑💼 Experience | 0 to 3 Years |
| 💸 Salary | ₹27,000 – ₹34,000 in-hand/month |
| 📍 Location | Remote (Training in Malad, Mumbai) |
| 🕒 Shift | 24/7 Rotational (5-day work week) |
| 🎓 Education | Any Graduate / HSC + 6 months of BPO experience |
| 📝 Employment Type | Full-time, Permanent |
| 📅 Posted | 3 Days Ago |
| 🔢 Openings | 15 |
| 💻 Mode | WFH post training (system provided) |
🧑💼 Role & Responsibilities
As a Senior Customer Service Executive at Teleperformance, your role will primarily focus on managing inbound voice calls for an international banking process. You will be responsible for:
📞 Inbound Voice Support
- Handling customer queries with professionalism and clarity.
- Providing accurate information related to banking services.
- Resolving concerns and complaints efficiently while ensuring customer satisfaction.
📊 Performance Targets
- Meeting KPIs such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
- Maintaining high call quality and adhering to process guidelines.
🤝 Collaboration & Escalation Handling
- Working closely with internal teams to ensure timely resolution of issues.
- Escalating technical or critical issues when necessary to the relevant departments.
💼 Why Choose Teleperformance (TP)?
Teleperformance is more than just a BPO company. It’s a global leader in digitally integrated business services, operating across 80+ countries, with over 420,000 employees. Here’s why thousands of professionals love working at TP:
✅ Global Exposure
- Serve international clients and improve your global communication and process knowledge.
✅ Career Growth
- TP believes in promoting from within and offers structured career paths.
✅ Work From Home Advantage
- Begin with in-office training (1 month), then transition to WFH with company-provided systems.
✅ Inclusive Culture
- TP is committed to diversity, equity, and inclusion with equal opportunities for all.
🎓 Eligibility Criteria
To qualify for this role, you must meet the following requirements:
✅ Educational Qualifications
- Graduates from any stream are eligible.
- HSC pass candidates must have a minimum of 6 months of BPO experience.
✅ Experience
- Freshers with excellent communication skills are welcome.
- Candidates with up to 3 years of experience in voice processes will be preferred.
✅ Skills Required
- Fluency in English – Must for international voice processes.
- Good listening, comprehension, and interpersonal communication.
- Basic computer knowledge and typing speed.
🕔 Work Schedule & Salary Details
| Feature | Details |
| 🕒 Shifts | 24/7 rotational (including night shifts) |
| 📆 Work Days | 5 days/week |
| 🚫 Weekly Offs | 2 days rotational |
| 💰 Salary in Hand | ₹27,000 to ₹34,000 per month |
| 💻 Work Mode | WFO (Training) ➝ WFH (Post-Training) |
| 🧪 Drug Test | Mandatory for selection |
📍 Training & Office Location
🗺️ Training Location:
Teleperformance Towers
1406 – A / 28, Mindspace, Malad West,
Mumbai, Maharashtra – 400090
📦 System Provided: Yes, TP will provide all necessary equipment after training for WFH operations.
💡 Preferred Candidate Profile
- Open to working in shifts and rotational weekly offs.
- Willing to relocate temporarily to Malad, Mumbai for training.
- Eager to develop skills in the banking sector and customer service excellence.
- Possesses a customer-first mindset with a proactive attitude.
📈 Career Progression at Teleperformance
Start as a Customer Service Executive and grow into roles such as:
- Team Leader
- Quality Analyst
- Process Trainer
- Operations Manager
TP’s performance-driven culture ensures that high performers are recognized, rewarded, and promoted swiftly.
🔍 Key Skills for Success
Having the following skills will give you an edge:
- International Voice Process
- US Process
- Customer Care
- Inbound Calling
- BPO Voice Operations
- Problem Solving
- Empathy & Patience
- CRM Tools Knowledge
🧑💻 How to Apply
Interested candidates can apply directly through the job portal or by visiting the Teleperformance India Careers Page.
You can also prepare your CV in advance and reach out to the TP recruitment team during business hours for updates on your application status.
📊 Teleperformance: Company Snapshot
| Company Aspect | Details |
| 📛 Name | Teleperformance SE |
| 🌍 Global HQ | France |
| 🇮🇳 India HQ | Mumbai |
| 👥 Employees | 420,000+ worldwide |
| 🌐 Website | www.teleperformance.com |
| 🏢 Industry Type | Business Process Management (BPM) / BPO |
| 💼 Services Offered | Customer Support, Technical Assistance, Analytics, Digital Solutions |
🧾 Company Mission
Teleperformance’s mission is to deliver the most advanced, human-centric, and technology-enabled customer experience services to the world’s best brands, ensuring their customers are supported seamlessly across channels.
🧭 Location & Accessibility
Training Hub:
- Easily accessible by metro and public transport.
- Located in Malad West, one of Mumbai’s most connected business districts.
Post Training:
- Enjoy the comfort of working from home, saving time and travel costs.
🎯 Why You Should Not Miss This Opportunity
✅ Remote Flexibility: WFH setup ensures better work-life balance.
✅ Attractive Salary: Industry-leading pay for freshers and experienced professionals.
✅ Growth-Oriented Culture: Develop your career in a global environment.
✅ Top-Notch Training: Receive hands-on, paid training from industry veterans.
✅ Join a Global Brand: Be part of a company recognized by Fortune 500 clients.
📣 Call to Action: Apply Now!
If you are looking for:
- A stable career in customer service
- A WFH opportunity post-training
- Growth in international voice processes
Then don’t wait. This could be your gateway into a global career.
🔗 Click Here to Apply Now
📌 Stay Updated
🔔 Subscribe to Teleperformance’s LinkedIn and Instagram for regular job updates, employee stories, and behind-the-scenes culture insights.
