Senior Collection Executive – Work From Home at Sutherland
🏷️ Job Overview
Sutherland is actively seeking a seasoned Senior Collection Executive to join our dynamic team. This remote position is ideal for professionals with a robust background in collections and a passion for delivering exceptional customer service. As a Senior Collection Executive, you will play a pivotal role in managing and overseeing the collection of outstanding accounts receivable, ensuring timely payments, and maintaining positive client relationships.
💼 Key Responsibilities
- Account Management: Review and monitor open accounts from the daily aging report to identify overdue balances.
- Collections: Initiate outbound and handle inbound collection calls in a professional manner, aiming to collect payments in accordance with payment due dates.
- Customer Service: Provide exceptional customer service by addressing inquiries, resolving billing issues, and processing account adjustments.
- Compliance: Ensure adherence to company policies and procedures, and escalate cases of non-payment or lack of response appropriately.
- Reporting: Maintain accurate records of customer payment activities and prepare regular reports on collection activities and debt reduction.
- Collaboration: Work closely with internal departments such as Sales, Operations, and Billing to reconcile account discrepancies and facilitate smooth collections.
🎯 Qualifications and Skills
- Education: Bachelor’s degree in Finance, Accounting, or a related field is preferred.
- Experience: Minimum of 2 years of experience in collections or accounts receivable.
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Familiarity with financial software and Microsoft Office Suite; experience with ERP systems like SAP or Oracle is a plus.
- Analytical Skills: Strong analytical and problem-solving abilities.
- Organizational Skills: Detail-oriented with excellent organizational and time-management skills.
- Adaptability: Ability to work in a fast-paced environment and handle high-stress situations effectively.
💰 Compensation and Benefits
- Salary Range: ₹2,00,000 – ₹5,00,000 per annum, commensurate with experience and qualifications.
- Additional Benefits:
- Health insurance coverage.
- Performance-based incentives.
- Opportunities for professional development and career advancement.
- Flexible work hours and remote work options.
🌍 Work Location
This is a remote position. Candidates from the following locations are encouraged to apply:
- Tamil Nadu
- Bangalore
- Hyderabad
- Bhopal
- Mumbai
- Kochi
❓ Frequently Asked Questions (FAQs)
Q1: What is the work schedule for this position?
A1: The role requires flexibility to work in different shifts, including night shifts, based on business requirements.
Q2: Is prior experience in collections mandatory?
A2: Yes, a minimum of 2 years of experience in collections or accounts receivable is required.
Q3: Are there opportunities for career advancement?
A3: Absolutely. Sutherland is committed to employee growth and offers various professional development programs and career advancement opportunities.
Q4: What kind of training will be provided?
A4: Comprehensive training will be provided to familiarize you with company policies, procedures, and the tools necessary for the role.
Q5: Is this position open to candidates outside the specified locations?
A5: While preference is given to candidates from the listed locations, exceptional candidates from other regions may also be considered.
🚀 Why Join Sutherland?
Sutherland is a global leader in digital transformation and business process outsourcing. With over 35 years of experience, we are committed to delivering exceptional customer experiences and driving business growth for our clients. Our diverse and inclusive work culture fosters innovation, collaboration, and continuous learning. By joining our team, you will be part of a dynamic organization that values your contributions and supports your professional journey.
📈 Career Path and Growth Opportunities
At Sutherland, we believe in nurturing talent and providing our employees with the tools and opportunities to grow. As a Senior Collection Executive, you will have access to:
- Mentorship Programs: Learn from industry experts and seasoned professionals.
- Training and Development: Participate in workshops and courses to enhance your skills.
- Performance Reviews: Regular feedback to help you progress in your career.
- Internal Job Postings: Explore new roles and departments within the organization.
🌟 Employee Testimonials
“Working at Sutherland has been a transformative experience. The support from management and the opportunities for growth are unparalleled.” – Ananya R., Senior Collection Executive
“The remote work flexibility has allowed me to maintain a healthy work-life balance while contributing effectively to my team.” – Rahul M., Collections Specialist.
📣 Apply Now
If you are a dedicated professional with a passion for collections and customer service, we invite you to apply for the Senior Collection Executive position at Sutherland. Join us in delivering exceptional experiences and driving success.
