A Career with Global Impact and Opportunities!
Are you ready to be part of a fast-growing company that is reshaping the future of finance? Revolut, one of the world’s most innovative financial services platforms, is looking for talented, customer-centric individuals to join our team as Customer Support. This is an exciting opportunity for anyone passionate about technology, customer service, and financial innovation. With a fully remote role based in Gurgaon (with office locations in Bangalore and Mumbai), Revolut offers the flexibility and global impact you’re seeking in a career.
As a Customer Support, you’ll be at the heart of Revolut’s mission to provide top-tier service to our users around the globe. With over 50 million customers, Revolut has redefined the way people manage their spending, saving, investing, and travel finances. We’re looking for exceptional individuals who are eager to contribute to Revolut’s growth and provide unparalleled support that ensures customers feel secure and valued. If you thrive in a dynamic, fast-paced environment and want to join a team that’s passionate about making a difference, then Revolut is the place for you!
About Revolut: Transforming Financial Services for Millions
Founded in 2015, Revolut has grown exponentially, offering cutting-edge financial services that provide users with more control, visibility, and freedom over their finances. What started as a digital banking platform has now evolved into a financial super app, offering everything from spending and saving solutions to investment and travel services. Our mission is simple: to create a global financial ecosystem that empowers people with the tools they need to manage and grow their money.
Revolut is now a household name with over 50 million customers globally. We’ve received numerous accolades and recognition, including being named a Great Place to Work™. We pride ourselves on being at the forefront of fintech innovation and are committed to continually expanding our offerings. But what truly sets us apart is our people. With a workforce of over 10,000 employees worldwide, we’re building a diverse, inclusive, and forward-thinking team. Join us, and you’ll be part of something extraordinary, where you can contribute to a company that’s changing the financial landscape.
Role Overview: Customer Support
As a Customer Support at Revolut, you will be the face of our company. This is an essential role where you’ll be helping users from around the world solve their problems in real-time and ensuring they have a seamless experience with our app. Your goal will be to provide exceptional customer service while making sure that Revolut’s high standards of communication and professionalism are upheld.
Whether it’s resolving a query about account issues, helping a customer with their transaction problems, or guiding them on how to use our latest features, you’ll be the one delivering support. Your role will have a significant impact on customer satisfaction, loyalty, and Revolut’s ongoing success.
Key Responsibilities as Customer Support
🔹Deliver Exceptional Customer Service:
As a Customer Support, you’ll be directly responsible for assisting Revolut customers with a variety of queries and issues. Whether it’s through in-app live chat, phone, or email, you’ll ensure that users feel heard, valued, and empowered with the right solutions.
You’ll be at the frontline of customer engagement, providing users with helpful answers, solutions to problems, and explanations of new features.
🔹Provide Real-Time Problem Solving:
In the fast-paced world of fintech, providing real-time support is critical. You will be trained to handle a range of technical, account, and product-related issues, ensuring that customers receive fast and efficient resolutions to their inquiries.
The role requires an analytical mindset to troubleshoot complex problems while maintaining a calm and positive demeanor.
🔹Maintain Professionalism and Brand Representation:
As a representative of Revolut, you will need to uphold the company’s values in every interaction. Maintaining a professional tone, empathy, and patience will ensure that customers leave with a positive impression of Revolut.
Your ability to remain professional and compassionate, even during challenging situations, will define your success in this role.
🔹Collaborate with International Teams:
Revolut operates 24/7, so you will be working with global teams to help resolve customer issues efficiently. Communication across time zones and departments will be key, and the ability to collaborate with various teams will ensure timely solutions.
Whether it’s resolving technical issues or coordinating on product-related concerns, you’ll always be part of a collaborative environment.
🔹Keep Up-to-Date with Revolut’s Product Offerings:
As a Customer Support, you will be required to stay current on Revolut’s evolving product and service offerings. Continuous training and product updates will ensure that you’re always prepared to offer the best support to customers.
From new features to software updates, you’ll be the go-to person for customers seeking the latest information about Revolut’s offerings.
🔹Ensure Customer Satisfaction and Retention:
Company is committed to offering the best experience to its users, and your role will directly impact customer satisfaction and retention. By solving problems promptly and professionally, you will ensure customers return to Company for their financial needs.
Required Skills and Qualifications as customer Support
Revolut is seeking candidates who are self-motivated, have a flexible mindset, and are passionate about helping others. If you possess the following skills, you might be the perfect fit for this role:
🔹Fluency in English (minimum C1 level): Strong communication and writing skills are essential to this role, as you’ll be providing customer support in English across various communication channels.
🔹Bachelor’s Degree or equivalent qualification: This will provide you with a solid foundation in problem-solving and analytical thinking.
🔹IT and Numeracy Proficiency: You’ll need to navigate our technical systems with ease and help customers with transaction-related queries, requiring a basic understanding of numbers and technology.
🔹Analytical Problem-Solving Abilities: The ability to think critically and troubleshoot complex issues quickly will be key.
Empathy and Passion for Helping People: Company is built on a foundation of empathy, and we’re looking for individuals who genuinely care about helping others.
🔹Self-Motivated and Flexible: Company operates in a fast-changing environment. You should be ready to adapt to new processes and challenges.
Nice to Have as Customer Support
While not required, the following qualifications will give you an edge:
🔹Prior Customer Support Experience: If you’ve worked in customer service before, you’ll already be familiar with the tools and skills required to succeed.
🔹Fluency in Additional Languages: Revolut has customers around the globe, and being able to communicate in more than one language will be highly beneficial.
Why Join as Customer Support?
At Revolut, we believe in fostering an inclusive and thriving workplace. Our 2021 Diversity & Inclusion Framework reflects our commitment to building a team of people with diverse backgrounds, experiences, and perspectives. Here’s why you should consider joining us:
🔹Be Part of Something Extraordinary: Revolut is not just another financial app; we are building a global platform that’s changing the way people manage their finances. You’ll be part of an innovative company that is always thinking ahead.
🔹Career Growth Opportunities: We offer unparalleled opportunities for career development. With 10,000+ employees across multiple countries, you’ll have the chance to learn, grow, and evolve in your career.
🔹Competitive Salary & Benefits: Revolut offers a competitive salary, comprehensive health benefits, and other perks to ensure the well-being of our employees.
🔹Work-Life Balance: While this role involves night shifts and weekend work, we strive to create a balance that works for you. Revolut offers flexible scheduling and generous time-off policies.
🔹Inclusive Culture: Revolut prioritizes creating an environment where everyone feels welcome, valued, and respected. Join a diverse, innovative team where your ideas and contributions are encouraged.
Conclusion
If you’re ready to take the next step in your career and join a global leader in financial services, we’d love to hear from you. Revolut offers exciting challenges, a vibrant work environment, and the opportunity to shape the future of finance.
Apply now to become a Customer Support at Revolut and join us on our mission to revolutionize the financial services industry!
Ready to make an impact as Customer Support ? Join us today and take the first step toward a rewarding career at Revolut!
