Support Operations Coordinator – Mitratech India
📍 Location: Remote (Hiring Office in Hyderabad)
🏢 Company: Mitratech India
👨💼 Experience Level: 1 – 4 years
💰 Salary: Not Disclosed
📄 Employment Type: Full-Time, Permanent
🎯 Industry: Software Product
📊 Department: Customer Success, Service & Operations
🔹 Openings: 1 Position
🔹 Applicants So Far: 1202
🔹 Job ID: Not Provided
🔹 About Mitratech India
Mitratech is a global leader in Legal, Risk, Compliance, and HR technology solutions. We partner with Fortune 100 companies to simplify complex business operations through cutting-edge software solutions.
Our work culture thrives on:
✅ Innovation & Collaboration – We develop industry-leading enterprise solutions.
✅ Diversity & Inclusion – A truly global team with equal growth opportunities.
✅ Career Growth & Learning – World-class training & mentorship programs.
✅ Work-Life Balance – Flexible work arrangements, including fully remote roles.
Join Mitratech India, a company that values your skills, nurtures talent, and empowers employees to make a difference.
🔹 Role Overview – Support Operations Coordinator
We are looking for a Support Operations Coordinator to enhance operational efficiency, manage data, document processes, and support system integrations.
As a Support Operations Coordinator, you will work alongside the Support & Operations teams to ensure seamless execution of support processes and continuous improvement of internal systems.
This role is ideal for someone who is detail-oriented, highly organized, analytical, and proactive in managing workflows, SOPs, and operational strategies.
🔹 Key Responsibilities
📌 Documentation & SOP Development
- Write & document Standard Operating Procedures (SOPs) for support operations, workflows, and system integrations.
- Create flowcharts, guides, and internal documentation to streamline operations.
- Communicate SOPs to support teams and ensure adherence to best practices.
📊 Data Management & Business Analysis
- Assist in gathering, organizing, and analyzing data for operational insights.
- Ensure data integrity, accuracy, and consistency across platforms.
- Audit data management processes to identify gaps & improvements.
🛠 Operational Support & Process Optimization
- Provide end-to-end operational support to the Content Manager Administrator in content organization and management.
- Support system integrations, ensuring seamless data flow between applications.
- Monitor the performance of internal tools used by Support teams.
⏳ On-Call Scheduling & Coordination
- Manage on-call rotations by creating & updating team schedules.
- Send reminders to team members & ensure adequate support coverage.
- Address escalations, urgent support requests, and operational bottlenecks.
🔄 Data Migration & System Upgrades
- Assist in data migration efforts, ensuring smooth transition of information between systems.
- Support testing & validation of migrated data to prevent errors.
- Assist in the implementation & configuration of new platforms for operational teams.
📈 Reporting & Stakeholder Communication
- Prepare & share operational reports, performance dashboards, and analytical insights.
- Support cross-functional collaboration with IT, Product, and Customer Success teams.
- Identify & report process inefficiencies, providing recommendations for improvement.
🔹 Required Qualifications & Skills
🎓 Educational Qualifications
✅ Bachelor’s degree in Business Administration, Operations, IT, or related fields.
🛠 Technical & Professional Skills
✅ 1-4 years of experience in Operations Support, Documentation, Data Management, or Process Optimization.
✅ Expertise in writing SOPs, documenting processes, and workflow automation.
✅ Strong skills in data analysis, auditing, and business intelligence tools.
✅ Experience with support systems, ticketing platforms, and content management.
✅ Knowledge of system integrations, automation, and API workflows is a plus.
🤝 Soft Skills & Leadership
✅ Exceptional organizational & analytical skills.
✅ Problem-solving mindset with an eye for detail.
✅ Ability to manage multiple priorities in a fast-paced environment.
✅ Excellent written & verbal communication skills.
✅ Collaborative mindset – Ability to work across departments & time zones.
🔹 Why Join Mitratech?
🚀 Work on Cutting-Edge Technology
Be part of a company that develops industry-leading SaaS products used by Fortune 100 companies worldwide.
🌍 100% Remote & Flexible Work Culture
Mitratech embraces remote work, giving you the freedom to work from anywhere.
📈 Career Growth & Upskilling
We offer mentorship, leadership development, and technical training programs to help employees grow professionally.
🤝 A Culture of Diversity & Inclusion
At Mitratech, everyone’s voice matters! We celebrate diversity, equity, and inclusion across all levels.
🔹 Salary & Benefits
💰 Salary: Competitive and based on experience & qualifications (Not disclosed).
📜 Benefits & Perks
- 100% Remote Work Option – Work from anywhere!
- Medical Insurance – Comprehensive health benefits.
- Performance-Based Bonuses – Rewarding excellence & hard work.
- Paid Time Off (PTO) – Vacation days, sick leave, and company holidays.
- Training & Development Programs – Upskill and grow your career.
- Employee Assistance Programs (EAPs) – Mental health & wellness support.
- Exciting Work Culture – Work alongside brilliant minds & industry experts.
🔹 Work Location & Travel Requirements
📍 Location: Fully Remote (Hiring office in Hyderabad).
✈ Travel: Not required for this role.
🔹 Equal Opportunity Employer
Mitratech India is an equal-opportunity employer that values diversity & inclusivity.
We do not discriminate based on:
✅ Race, gender, age, religion, disability, or veteran status.
✅ National origin, sexual orientation, or gender identity.
We are committed to creating a workplace where everyone can thrive!
📢 Ready to Elevate Your Career? Apply Today!
If you are an organized, detail-oriented, and data-driven operations specialist, this is your chance to join a fast-growing global company!
