Join India’s Leading Telecom Company – Reliance Jio!
Are you looking for a rewarding career in customer service? Do you have excellent communication skills and a passion for helping customers? If yes, then Reliance Jio has an exciting opportunity for you!
We are hiring dynamic and customer-focused individuals for our Customer Service – Blended Process role. This is a permanent work-from-home opportunity, offering a competitive salary and growth prospects in one of India’s fastest-growing telecom companies.
Job Summary
- Role: Customer Service Representative (Blended Process – Chat, Email & Calls)
- Industry: Telecom (Reliance Jio)
- Job Type: Full-Time, Permanent
- Work Location: Remote (Work from Home)
- Experience Required: 6 months in a BPO (Voice/Non-Voice) or Freshers with excellent communication skills
- Education: Graduate or Undergraduate (Pursuing students are not eligible)
- Salary: Up to INR 3 LPA (Based on Experience)
- Working Days: 6 days a week with 1 rotational week off
- Shift: Rotational (Including Night Shifts)
- Age Limit: 18 – 40 years
Why Join Reliance Jio?
- Permanent Work from Home – Enjoy the flexibility of working from the comfort of your home.
- Competitive Salary – Earn up to INR 3 LPA based on experience and performance.
- Growth & Learning – Opportunity to work with India’s largest telecom company and enhance your career.
- Comprehensive Training – Get trained by experts to develop your skills and customer service knowledge.
- Diverse Work Environment – Be part of a dynamic, inclusive, and growing team.
- Performance Incentives – Earn bonuses and incentives for exceptional customer service.
- Employee Benefits – Exclusive perks and benefits for Jio employees.
Job Responsibilities
- Handle inbound and outbound customer queries via chat, email, and voice calls.
- Provide prompt and accurate solutions to customers regarding Reliance Jio services and products.
- Ensure customer satisfaction by addressing queries and concerns effectively.
- Maintain accurate records of customer interactions and transactions.
- Work efficiently in a fast-paced environment while managing multiple tasks.
- Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Collaborate with team members to enhance customer experience and service quality.
Required Skills & Qualifications
- Excellent English verbal and written communication skills.
- Minimum 6 months of BPO experience (Voice or Non-Voice) preferred.
- Freshers with exceptional communication skills can also apply.
- Strong customer service mindset and problem-solving abilities.
- Ability to work in rotational shifts (including night shifts).
- Must have a laptop and stable broadband connection.
- Self-motivated and goal-oriented with a customer-first approach.
- Ability to handle stressful situations and resolve customer issues professionally.
- Prior experience in a blended process (Chat, Email, and Voice Support) is an advantage.
Compensation & Benefits
- Salary: Up to INR 3 LPA (Based on experience and performance)
- Performance Incentives
- Annual Appraisal & Promotions
- 6-Day Work Week with 1 Rotational Week Off
- Rotational Shifts (Including Night Shifts)
- Exclusive Employee Benefits & Discounts
How to Apply?
Step 1: Read the job requirements carefully.
Step 2: Prepare an updated resume with complete address details.
Step 3: Share your resume
Step 4: Attend the virtual interview as per the scheduled timings.
Interview Timings: 10 AM – 6:30 PM (Monday to Saturday)
About Reliance Jio
Reliance Jio is India’s largest telecom service provider, committed to digitally transforming India. Jio believes in empowering individuals by providing cutting-edge communication services. With millions of subscribers, we continuously innovate and expand to serve the nation with high-speed internet and best-in-class telecom services.
At Jio, we value innovation, customer satisfaction, and a culture that fosters growth and excellence. Join us and be a part of the Digital India Movement!
Frequently Asked Questions (FAQs)
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Who can apply for this job?
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- Anyone with excellent English communication skills and at least 6 months of BPO experience (Voice/Non-Voice) can apply. Freshers with exceptional communication skills are also eligible.
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Is this a work-from-home job?
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- Yes, this is a permanent work-from-home job. You will need a laptop and a good broadband connection to work efficiently.
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What is the salary range for this role?
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- The salary is up to INR 3 LPA, based on experience and performance.
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What is the interview process?
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- The interview is virtual and includes an online assessment. Make sure you have a laptop/PC with a webcam, headphones, and a stable internet connection before taking the test.
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Are there any age criteria?
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- Yes, candidates must be between 18 to 40 years old to apply.
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What are the working hours?
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- The job requires 9 hours of work per day in rotational shifts, including night shifts.
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Can students apply for this job?
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- No, pursuing students are not eligible to apply for this role.
Apply Now & Kickstart Your Career with Reliance Jio!
Reliance Jio is revolutionizing the telecom industry, and you can be part of this digital transformation. If you have excellent communication skills and a passion for customer service, don’t miss this exciting work-from-home opportunity.
Join us today and be a part of India’s Digital Future! 🚀
