Centralized Support Representative – Mailroom at Progressive | Entry-Level Hybrid Job Opportunity
📍 Location: Mayfield Village, Ohio (Hybrid)
💼 Category: Administrative | Entry-Level
🕒 Compensation: $17.75/hour + Performance Bonuses
📅 Job ID: 251762
🏢 Company: Progressive Corporation
🔁 Remote Status: Hybrid Remote (2 Days/Week After Training)
📣 Join as a Centralized Support Representative – Mailroom
Are you passionate about delivering high-quality administrative support in a fast-paced, collaborative, and customer-centric environment? At this company, one of the largest auto insurers in the United States, we’re hiring Centralized Support Representatives (Mailroom) to help power our claims department through precise sorting, timely documentation, and reliable communication.
This entry-level opportunity is ideal for detail-oriented individuals with strong communication and multitasking skills who are looking to grow their careers within a reputable Fortune 500 company.
🔍 Job Overview
As a Centralized Support Representative in the Mailroom, you’ll play a pivotal role in expediting the claims resolution process. You’ll interact with internal systems and teams to:
- Retrieve claim and contact information via Progressive’s proprietary databases
- Sort, process, and deliver interoffice and incoming mail
- Handle key administrative tasks that help the claims team function smoothly
- Support multiple departments by ensuring accurate and timely communication flow
Whether you’re starting your administrative career or returning to the workforce, this is a fantastic chance to gain valuable skills in a hybrid work model with career advancement opportunities.
✅ Key Responsibilities
📨 Mailroom Operations
- Receive, sort, and distribute mail to appropriate departments and recipients
- Process incoming and outgoing interoffice mail accurately and efficiently
- Maintain compliance with internal mail handling procedures and timelines
💻 Administrative Support
- Utilize internal claims and contact databases to access necessary information
- Assist with uploading documentation into claim files
- Conduct accurate data entry for internal claims processing
- Provide support for digital and physical documentation needs
🔄 Collaboration & Communication
- Work closely with other departments to ensure streamlined communication
- Maintain professionalism in all written and verbal correspondence
- Follow up on outstanding tasks to keep claim timelines on track
🎓 Required Qualifications
To be considered for this role at Progressive, you must meet the following minimum requirements:
- High School Diploma or GED (or higher)
- At least one year of experience in:
- Customer service or sales
- Fast-paced, changing work environments
- Using time management and multitasking skills
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, email, data entry)
💡 Preferred Skills & Attributes
While not required, the following qualifications are strongly preferred and will set you apart:
- Excellent attention to detail and accuracy
- Organizational and time management skills
- Ability to manage a high volume of tasks in a dynamic environment
- Strong follow-up and customer service skills
- Ability to adapt quickly to new software systems and processes
🏢 Location & Work Environment
This is an on-site position in Mayfield Village, OH for the first 90 days during your training period. After successful completion of training, you’ll transition to a hybrid work model (2 days remote/week, subject to business needs).
🗓️ Training Schedule:
Monday to Friday | 8:00 AM – 4:30 PM ET | Approximately 8 Weeks
🗓️ Regular Schedule Post-Training:
Monday to Friday | 9:30 AM – 6:00 PM ET
💲 Salary & Performance Incentives
Company offers competitive compensation, with additional performance-based incentives:
- Base Pay: $17.75/hour
- Gainshare Incentive Plan: Up to 16% of eligible earnings, based on company performance
🏋 Physical Requirements & Working Conditions
This role includes light physical activity. You must be comfortable with:
- Standing for long periods (especially in mailroom operations)
- Lifting/moving mail trays and other moderately heavy items
- Repetitive use of upper limbs (sorting, typing)
- Frequent walking, bending, kneeling, and sitting
🎁 Benefits at Progressive
💼 Financial & Retirement
- 401(k) with dollar-for-dollar company match up to 6%
- Gainshare bonus program
- Health savings and flexible spending accounts
- Life insurance options
🏥 Health & Wellness
- Medical, dental, and vision insurance (includes free preventive care)
- Onsite healthcare & gym facilities at large locations
- Wellness programs and mental health support
- Short- and long-term disability plans
⏳ Time Off & Leave
- Paid Time Off (PTO)
- Volunteer Time Off for community service
- Sick leave (paid/unpaid where applicable)
- Parental, family, and military leave
🌍 Culture & Growth
- Inclusive and welcoming culture supported by Employee Resource Groups (ERGs)
- Career development and tuition assistance
- Internal job mobility and upskilling opportunities
🧠 “We don’t just offer jobs – we build careers. And at Progressive, your growth is our priority.”
🌟 Why Join Progressive?
Corporation is a leader in the insurance industry, offering diverse job opportunities, a strong benefits package, and an inclusive work environment. We’re consistently ranked among Forbes’ Best Employers and Fortune 500 companies.
As a Centralized Support Representative, you’ll be a vital part of our claims infrastructure – ensuring that every document, mailpiece, and internal communication contributes to a smooth customer experience.
🚀 Career Path & Advancement
Start here, grow anywhere. Progressive believes in internal promotions and offers learning and development programs to help you take your career forward. Past Mailroom Representatives have gone on to work in:
- Claims Processing
- Administrative Coordination
- Customer Service Leadership
- Data Entry & Quality Assurance
- Office Management
🌐 How to Apply
Ready to launch your career?
👉 Click here to Apply Now
You’ll be guided through a quick online application process. Be sure to highlight your administrative or mailroom experience, if applicable.
📌 Job Snapshot
| Key Detail | Information |
| Job Title | Centralized Support Representative – Mailroom |
| Company | Progressive Insurance |
| Location | Mayfield Village, OH |
| Remote Status | Hybrid (after 90 days) |
| Compensation | $17.75/hour + up to 16% bonus |
| Job Level | Entry |
| Category | Administrative |
| Job ID | 251762 |
| Training | 8 weeks, M–F, 8:00am–4:30pm ET |
📞 Final Thoughts
If you’re looking for a reliable entry into a corporate administrative career, Progressive’s Centralized Support Representative – Mailroom role offers the training, flexibility, and benefits you need to succeed. Don’t miss this opportunity to join a forward-thinking, customer-first organization with a track record of employee satisfaction and career advancement.
