🌟 Join Progressive as a Centralized Support Representative – Mail | Cleveland, OH (On-site) 🌟
🏢 Company: Progressive Insurance
📍 Location: Cleveland, Ohio (Onsite – 5 days a week)
🕘 Schedule: Monday – Friday | 8:00 AM – 4:30 PM ET
💼 Job ID: Centralized Support Representative – Mail
🗓️ Application Deadline: Rolling until filled
💸 Hourly Pay: $17.00/hour + up to 16% annual Gainshare incentive
📅 Date Posted: April 14, 2025
🖱️ Apply Now: Apply on Progressive Careers
🧩 About Progressive Insurance
Progressive is not just one of the largest auto insurance providers in the United States — it’s also one of the most inclusive and people-centered employers. Ranked on Forbes’ 2024 Best Employer for Diversity and recognized by Energage as a Top Workplace 2024 for Innovation, Purpose & Values, Compensation, and Work-Life Flexibility, Progressive empowers its employees to thrive professionally and personally.
As a Centralized Support Representative – Mail, you’ll contribute directly to the efficiency and accuracy of our claims operations by expediting the collection process. This pivotal administrative role is within our National Salvage Unit, which handles claim documentation and routing for insurance claims related to salvaged vehicles and assets.
🎯 Role Overview: What Does a Centralized Support Rep – Mail Do?
In this vital role, you’ll manage a variety of administrative and documentation-related tasks that support our claims and salvage units. From data entry and document routing to maintaining communication with internal departments, your attention to detail and efficiency will help keep the claims process moving forward seamlessly.
🔍 Key Responsibilities:
- Use Progressive’s internal systems and claim databases to gather and organize claim information.
- Review and process incoming mail and documents related to salvage and claims support.
- Route documents and correspondence to appropriate departments efficiently and accurately.
- Perform administrative tasks essential to the salvage workflow.
- Communicate effectively with internal teams and occasionally with external vendors.
- Work in a high-volume, fast-paced environment while maintaining excellent quality standards.
🧠 Must-Have Qualifications
We’re looking for candidates with a mix of education, experience, and core professional skills that match this administrative-focused opportunity.
🎓 Education & Experience:
- High School diploma or GED equivalent required.
- Minimum 1 year of relevant work experience, which can include:
- Customer service roles
- Administrative or clerical jobs
- Sales or call center environments
🛠️ Required Skills:
- Ability to multi-task effectively in a fast-paced and changing environment.
- Strong verbal and written communication skills.
- Demonstrated time management and organizational ability.
- Basic to intermediate computer literacy, especially in MS Office Suite and/or internal software platforms.
- Comfortable working independently and making proactive decisions when necessary.
💡 Preferred Qualifications (Nice-to-Haves)
While not required, the following skills will help you stand out from other applicants:
- Excellent telephone etiquette and follow-up skills.
- Experience working in document processing or salvage departments.
- Proven ability to handle high-volume workloads with attention to detail.
- Experience in a customer support or operational environment with administrative responsibilities.
- Familiarity with insurance-related processes or documentation (a plus).
🏙️ Location Requirement
This position is onsite in Cleveland, OH, and requires in-person presence Monday through Friday. Candidates must be located in or near Cleveland or be willing to relocate. Remote or hybrid arrangements are not available for this role due to the nature of physical mail handling and document routing.
💵 Compensation & Benefits
At Progressive, we believe in paying people fairly and supporting them beyond their base salary.
💲 Compensation Details:
- Hourly Wage: $17.00/hour
- Annual Gainshare Bonus: Up to 16% of eligible earnings based on company performance
🧘♀️ Progressive’s Full Benefits Package Includes:
| Benefit | Details |
| 🏦 401(k) Plan | Dollar-for-dollar match up to 6% of your contributions |
| 🏥 Health Coverage | Medical, dental, vision, and free preventative care |
| 💪 Wellness Programs | Mental health support, onsite gyms, and fitness incentives |
| 💼 Flexible Spending | Health care FSAs and Health Savings Accounts (HSAs) |
| 👪 Family Leave | Paid parental leave, military leave, short-term and long-term disability |
| 🌍 Paid Time Off | Vacation, holidays, sick leave, and volunteer time |
| 📚 Learning & Growth | Career development, tuition assistance, mentorship programs |
| 🤝 Diversity & Inclusion | Supportive Employee Resource Groups and a welcoming culture |
| 🏥 Onsite Healthcare | Available at major campuses like Cleveland (varies by location) |
📈 Career Growth and Learning Opportunities
Whether you’re starting your administrative career or looking to transition into the insurance industry, Progressive supports professional growth through:
- Tuition Assistance: Get reimbursed for higher education or skill-based certifications.
- Internal Job Mobility: Explore multiple departments and roles within Progressive.
- Mentorship Programs: Receive guidance and support from seasoned professionals.
- Leadership Development Tracks: For those aspiring to lead teams in the future.
🔐 Why Work at Progressive?
At Progressive, you’re not just another employee — you’re a valued part of a supportive, innovative, and inclusive team. We strive to:
- Recognize and reward hard work.
- Encourage creativity and fresh ideas.
- Maintain a culture of respect, inclusivity, and integrity.
- Celebrate individuality while fostering team collaboration.
- Offer job stability in a trusted Fortune 100 company.
We also believe in giving back. Our employees regularly participate in volunteer opportunities, and Progressive supports causes related to education, disaster response, and environmental responsibility.
⚖️ Equal Opportunity Commitment
Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of:
- Race
- Color
- Religion
- Gender identity
- Sexual orientation
- National origin
- Age
- Veteran status
- Disability status
Applicants with conviction records will be considered per local and federal regulations.
🛡️ Stay Safe From Job Scams
Progressive is committed to your security during the hiring process. For information on how to avoid job scams, visit our official Scam Awareness Page.
📣 Call-To-Action (CTA)
Ready to kick-start a career with one of America’s most admired insurance companies? Whether you’re looking for stability, growth, or the chance to make a meaningful impact — Progressive is the place for you.
🔹 Apply today and be part of a Top Workplace!
🔹 Your future starts here: Apply Now
