🌟 Job Opening: Specialist – HR Service Delivery at MetLife, Pune 🌟
Enhance Employee Experience, Drive Process Improvement, and Lead Wellness Initiatives
📌 Job Title:
Specialist – HR Service Delivery
Location: Pune, India
Company: MetLife
Employment Type: Full-Time, Permanent
Industry: Insurance
Experience Level: 2-6 Years
🏢 About MetLife
MetLife is one of the world’s leading insurance companies, providing innovative solutions to individuals and businesses. With a strong commitment to delivering value, MetLife is undergoing a transformation to become more focused, simplified, and future-facing. Our mission is to help customers navigate life’s twists and turns, delivering flexible products, intuitive experiences, and new services to meet evolving needs.
💬 “At MetLife, we help you achieve your financial goals and manage life’s changes with confidence.”
🎯 Role Overview
As a Specialist – HR Service Delivery at MetLife, you will be responsible for managing the onboarding, induction, background verification (BGV), and employee wellness activities for new joiners. This role will require you to enhance the employee experience from the moment they join MetLife, ensuring a seamless integration into the company. You’ll also manage vendor relationships and track the effectiveness of HR activities through data-driven insights and continuous improvement.
🚀 Key Responsibilities
🧩 Onboarding & Induction:
- Manage and enhance the new joiner onboarding experience, ensuring smooth transitions for employees joining the company.
- Oversee the induction process, ensuring that new employees are effectively introduced to MetLife’s culture, policies, and processes.
- Execute background verification (BGV) procedures as per company guidelines.
📊 Data Analytics & Reporting:
- Collect and analyze data to measure the effectiveness of onboarding, induction, and wellness activities.
- Periodically report metrics to stakeholders, highlighting the success and areas for improvement in HR functions.
- Leverage data analytics to identify trends and generate insights for continuous process improvement.
🤝 Vendor Management:
- Take charge of vendor management for HR-related activities, including contracting, budgeting, and renewals.
- Monitor and manage vendor SLAs (Service Level Agreements) to ensure compliance with agreed standards.
- Ensure all vendor contracts are cost-effective and meet the business needs of MetLife.
🌱 Employee Wellness & Process Improvement:
- Research, design, and implement wellness activities to improve employee engagement and satisfaction.
- Identify non-value-added activities and work on process improvements to streamline operations and enhance service delivery.
📑 Stakeholder Management:
- Work closely with internal stakeholders (HR, Finance, and Operations) to ensure alignment with business goals.
- Provide stakeholder updates on progress, challenges, and achievements.
📋 Qualifications
🔑 Minimum Requirements:
- 2-6 years of experience in HR service delivery, HR operations, or employee experience management.
- Bachelor’s degree or equivalent; postgraduate qualifications are a plus.
- Strong understanding of HR processes, including onboarding, employee wellness, and background verification.
- Excellent skills in data analytics and the ability to derive insights for process improvement.
🧠 Preferred Skills:
- Experience with vendor management and contract negotiations.
- Proficiency in HR systems and tools for service delivery.
- Strong communication and interpersonal skills.
- Ability to work independently and drive improvements across HR functions.
💼 Role Classification
- Department: Human Resources
- Category: HR Operations / Shared Services
- Role Category: HR Operations
- Employment Type: Full-Time, Permanent
- Location: Pune, India
🌍 Location
📍 Pune, India
Work closely with the HR team to enhance service delivery and improve overall employee experience.
💎 Why Work at MetLife?
🌱 Career Development & Growth
MetLife provides an environment that fosters career growth and professional development. As part of our transformation, you’ll be positioned for continuous learning and leadership opportunities.
🧑🤝🧑 People-Focused Culture
We value a diverse, inclusive workforce and believe that the best ideas come from varied perspectives. At MetLife, we promote a culture of collaboration and respect.
💼 Total Rewards Package
MetLife offers a competitive compensation package, including:
- Health insurance (medical, dental, vision)
- Retirement benefits
- Paid time off and sick leave
- Employee wellness programs
📣 Call to Action
Ready to make a difference in HR service delivery?
If you’re passionate about employee experience, HR operations, and wellness initiatives, this is the role for you!
👉 Apply Now on MetLife Careers
📝 Don’t forget to tailor your resume to highlight your experience in onboarding, vendor management, and HR process optimization.
