Travel Operations Manager, North America – Join McKinsey & Company
Locations: Boston, Denver, Miramar, New Jersey, New York City, Philadelphia, Tampa
Company: McKinsey & Company
Department: Procurement | Optimize Travel
Description
McKinsey & Company is hiring a Travel Operations Manager for North America to lead strategic and operational excellence in corporate travel. Discover this high-impact role across major US cities and shape the future of business travel.
🚀 Why Join McKinsey & Company?
Are you passionate about streamlining travel experiences and driving operational efficiency on a global scale? At McKinsey & Company, we solve complex challenges that require leadership, creativity, and continuous improvement. As a Travel Operations Manager, North America, you’ll lead initiatives that make travel smarter, seamless, and more impactful.
This role is an excellent opportunity to work with a high-performing team, enhance global operations, and influence travel strategies across multiple US locations.
🌍 About the Role: Your Impact
In this leadership role, you will co-lead the North America (NA) region of McKinsey’s Optimize Travel function in partnership with the NA Regional Travel Manager. You’ll contribute to the overall strategy for corporate travel and optimize service delivery while ensuring alignment with global standards and local stakeholder needs.
Key Responsibilities:
- Develop and implement regional travel strategies in sync with global Optimize Travel leadership
- Streamline travel processes to reduce operational costs and inefficiencies
- Drive high-quality service delivery and ensure travel policy compliance
- Monitor performance and identify opportunities for continuous improvement
- Manage service-level agreements and foster collaboration with the Travel Management Company (TMC)
- Lead issue resolution and policy refinement, in partnership with finance, tax, and procurement teams
- Strengthen supplier relationships for airlines, hotels, and car rentals, ensuring service optimization and compliance
🧠 Your Role in Strategy & Execution
You’ll be the strategic voice helping optimize one of the largest travel operations in the consulting industry. Your role bridges high-level travel policy development with on-the-ground issue resolution.
- Align global goals with regional needs
- Recommend policy/process enhancements based on data and experience
- Influence behavior toward greater travel policy adherence
- Ensure exceptional traveler experiences by identifying service and quality control issues
🌱 Your Growth at McKinsey
This role places you at the heart of Optimize, McKinsey’s operations and services engine. Through Optimize, you’ll collaborate across various departments—events, real estate, sourcing, tech, and purchasing—while being empowered to lead transformative projects.
What You’ll Gain:
- High visibility with regional and global leadership
- Opportunities to innovate with travel technologies and data
- Career development in a world-class professional services environment
- Daily collaboration with cross-functional, international teams
🏢 Work Location & Reporting Structure
You’ll be based in one of McKinsey’s US office hubs:
📍 Boston
📍 Denver
📍 Miramar
📍 New Jersey
📍 New York City
📍 Philadelphia
📍 Tampa
You’ll report directly to the North America Regional Travel Manager, based in Miramar, Florida.
🧳 About Optimize Travel
Optimize Travel is McKinsey’s dedicated travel division, responsible for managing global travel strategy and operations. We’re redefining business travel through innovation and sustainability, helping teams meet where it matters most.
Our Vision:
“To bring people together to create positive, enduring change in the world.”
We support McKinsey consultants and staff with effective, flexible travel solutions that maximize impact while ensuring cost-efficiency and comfort.
🧾 Qualifications and Skills Required
We’re looking for a high-caliber professional who embodies curiosity, impact, and strategic thinking.
Must-Have Qualifications:
- Bachelor’s degree required (advanced degree or certifications preferred)
- 5+ years in corporate travel management (GDS knowledge is a plus)
- Proven track record of impact and operational excellence
- Strong verbal and written communication skills
- Experience in a complex, global organization
- Demonstrated problem-solving and issue resolution skills
- Entrepreneurial and collaborative mindset
- High level of professional integrity and sound judgment
💵 Compensation & Benefits
We offer a highly competitive and transparent compensation package:
- Estimated Salary Range: $112,900 – $176,800 USD
- Bonuses may apply based on personal and organizational performance
Benefits Overview:
- Medical, dental, vision, and mental health coverage
- Telemedicine and virtual healthcare support
- Life, disability, and accident insurance
- Paid parental leave and family planning benefits
- Retirement contributions and financial planning resources
- Generous paid time off (PTO)
- Caregiving support and work/life resources
Note: Actual salary may vary based on location, experience, and qualifications.
🌈 Diversity and Inclusion Commitment
At McKinsey & Company, diversity and inclusion are embedded in our values. We are proud to be an Equal Opportunity Employer and encourage applications from all backgrounds.
McKinsey considers qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Learn more about our Diversity & Inclusion initiatives.
📥 How to Apply
Ready to take on the challenge and transform how a global firm travels? Submit your application today and join a team where your contributions shape high-impact decisions.
🔗 Apply Now
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