Job Opportunity: International Voice Process at Reliance Jio
Reliance Jio – Empowering Digital India!
Join India’s largest telecom company and become a part of our growing team. We are currently offering an exciting permanent work-from-home opportunity for professionals based in Mumbai and Pune. If you have excellent English communication skills (both verbal and written) and experience in international customer service, we encourage you to apply!
About Reliance Jio
Reliance Jio is one of India’s leading telecom service providers, revolutionizing digital connectivity across the country. Our mission is to enable every Indian with seamless digital solutions while fostering innovation and growth. At Jio, we offer a dynamic work environment that nurtures talent and encourages employees to take their careers to new heights.
If you are passionate about customer service, thrive in a fast-paced international environment, and are looking for long-term career growth, this role is the perfect opportunity for you!
Role Overview
We are seeking experienced professionals to join our International Voice Process team, handling UK and US-based customer interactions. This role involves assisting international customers, resolving queries, and providing excellent customer support. It is an opportunity to work in a challenging yet rewarding environment where communication and problem-solving skills play a crucial role.
Key Responsibilities
- Handle inbound and outbound international calls from UK and US clients.
- Provide top-notch customer service by addressing queries, resolving concerns, and ensuring customer satisfaction.
- Work efficiently on international voice processes by managing high-volume calls.
- Utilize strong verbal communication skills to build rapport and ensure smooth conversations with customers.
- Maintain professionalism while interacting with customers and handling complex issues.
- Adhere to company guidelines and meet performance benchmarks.
- Ensure accurate data entry and documentation of customer interactions.
- Work in a collaborative team environment, contributing to overall business goals.
Candidate Profile: What We Are Looking For
- Experience: 1-4 years of experience in an international calling process, international customer service, or similar roles.
- Language Proficiency: Strong English verbal and written skills are mandatory.
- Industry Knowledge: Experience in UK and US-based international processes is highly preferred.
- Technical Skills: Familiarity with CRM tools, call handling software, and troubleshooting methodologies.
- Flexibility: Ability to work in rotational shifts, including night shifts.
- Customer-Centric Approach: A passion for delivering exceptional customer service.
- Problem-Solving Skills: Ability to analyze issues, think critically, and offer effective solutions.
- Time Management: Ability to handle multiple queries efficiently while maintaining quality service.
Additional Job Details
- Location: Work-from-home (candidates must be based in Mumbai or Pune)
- Working Days: 6 days a week
- Week Off: 1 rotational week off
- Shift Timings: Rotational shifts (includes night shifts)
- Working Hours: 9-hour shifts
- Salary Package: Up to ₹3 LPA (based on experience and skill level)
-
Age Criteria: 18 to 40 years
Why Join Reliance Jio?
✅Career Growth & Learning Opportunities
At Jio, we believe in continuous learning and career progression. Employees have access to professional development programs, skill enhancement workshops, and mentorship opportunities to help them grow in their careers.
✅Work-Life Balance & Flexibility
Enjoy the benefits of a permanent work-from-home setup. Our rotational shifts allow for flexibility while ensuring a structured work environment.
✅Competitive Compensation & Incentives
We offer a competitive salary along with performance-based incentives to reward high achievers.
✅Inclusive & Diverse Work Culture
Join a company that values diversity and inclusivity. We encourage employees to share ideas, collaborate, and innovate.
✅Recognition & Rewards
We recognize and appreciate the hard work and dedication of our employees. Top performers are rewarded with bonuses, awards, and career advancement opportunities.
✅State-of-the-Art Technology & Infrastructure
Experience the best in digital customer support tools, CRM systems, and communication technologies to enhance your efficiency and performance.
Application Process
If you meet the above criteria and are excited about joining our International Voice Process team, we would love to hear from you!
Interview Details
- Timings: 10:00 AM – 6:30 PM
- Process: Shortlisted candidates will be contacted for a telephonic or virtual interview.
Frequently Asked Questions (FAQs)
✅Who is eligible for this role?
Candidates with 1-4 years of experience in an international voice process, preferably in a BPO or customer service role.
✅Is this job completely work-from-home?
Yes, this is a permanent work-from-home role. However, candidates must be based in Mumbai or Pune.
✅What are the shift timings?
Rotational shifts, including night shifts.
✅What is the salary package?
The salary package is up to ₹3 LPA, depending on experience.
✅Are freshers eligible?
No, we require a minimum of 1 year of experience in international calling or customer service roles.
✅What is the selection process?
Shortlisted candidates will go through a telephonic or virtual interview, where their communication skills and problem-solving abilities will be assessed.
✅What is the work environment like?
The work environment is fast-paced, dynamic, and customer-focused, requiring strong communication skills and professionalism.
✅Will there be training provided?
Yes, selected candidates will undergo comprehensive training to familiarize themselves with processes, tools, and customer handling techniques.
About Reliance Jio
Reliance Jio is a young, dynamic organization with a vision to digitally transform India. We build cutting-edge telecom solutions and offer a wide range of digital products and services. Our team consists of talented professionals passionate about innovation and excellence. Jio fosters a collaborative, inclusive, and growth-driven environment where employees are empowered to take on new challenges and make a meaningful impact.
Join us and be part of the Digital India Movement! 🚀
APPLY NOW!
