🚀 Join Jio as a Customer Service Executive (Blended Process) – Remote Work Opportunity
Company: Jio (Reliance Jio Infocomm Limited)
Location: Remote (Hiring Office in Delhi/NCR)
Position: Customer Service Executive – Blended Process
Job Type: Full-Time, Permanent
Experience: 0–1 Year
Salary: ₹2.5–3.5 LPA (Negotiable)
Openings: 50
🌟 About Jio
Jio is a digital revolution born from the vision of Reliance Industries to connect every Indian to high-speed internet and digital services. With over 400 million subscribers, Jio is not just a telecom brand — it’s the force behind Digital India. Known for its inclusive, innovation-driven, and agile work culture, Jio is the ideal platform for fresh talent and experienced professionals seeking growth, purpose, and nationwide impact.
“At Jio, we empower our employees to dream big, think digitally, and lead India into a smarter tomorrow.”
🧑💼 Job Role: Customer Service Executive – Blended Process
This role blends voice and non-voice support responsibilities, catering to customers across platforms including voice calls, chat, and email. As a Customer Service Executive, you will play a key role in delivering world-class support and resolving customer queries with empathy, accuracy, and efficiency.
📝 Key Responsibilities
- 📞 Handle customer interactions via call, chat, and email
- ✅ Understand and resolve customer issues with a first-call resolution approach
- 💬 Communicate effectively in fluent English (written and spoken)
- 💡 Troubleshoot basic service and account-related concerns
- 🔄 Adapt to rotational shifts, including night shifts
- 🖥️ Maintain accurate records of customer interactions in the CRM
- 🤝 Ensure customer satisfaction and meet service delivery metrics
🧠 Required Skills and Competencies
| 🔍 Skill Category | ✅ Must-Have Abilities |
| Communication | Excellent English (verbal and written) |
| Customer Handling | Empathy, patience, problem-solving |
| Tech Savviness | Comfortable with basic digital tools & remote setup |
| Multitasking | Manage chats, calls, and emails simultaneously |
| Shift Flexibility | Comfortable with 24×7 operations (rotational shifts) |
🎓 Eligibility Criteria
- ✅ Minimum Education: No graduation required (Undergraduates & Graduates welcome)
- 🧑💻 Experience: Minimum 1 year in voice/non-voice customer service preferred (BPO/Domestic/International)
- 💬 Language Skills: Fluent English communication is mandatory
- 🧑🎓 Freshers with exceptional English skills are encouraged to apply
- 🚫 Age Limit: Max 40 years
- 💻 Infrastructure: Must own a laptop and have high-speed internet connection
💰 Salary and Benefits
| 💸 Component | 💼 Details |
| Salary Package | ₹2.5–₹3.5 LPA (Negotiable based on experience) |
| Work Setup | Remote (Work from Office infrastructure remotely) |
| Work Hours | Rotational shifts including night shifts |
| Days Off | 1 rotational week off |
| Other Benefits | Training, growth paths, performance incentives |
🌐 Work from Home Setup
This opportunity allows you to work remotely while being part of one of the largest digital networks in India. Ensure you have:
- ✅ Functional laptop/desktop
- ✅ High-speed broadband connection
- ✅ Quiet, distraction-free work environment
🧩 Why Join Jio?
- 🌍 Work with a brand shaping India’s digital future
- 🎯 Be part of a fast-paced, innovative environment
- 🚀 Opportunities to grow into training, QA, and team lead roles
- 🛡️ Secure employment with a reputable organization
- 👥 Work with diverse and dynamic teams
💬 Testimonials from Jio Employees
⭐️⭐️⭐️⭐️⭐️
“Jio gave me a chance when no one else did. I joined as a Customer Support Executive and within a year, I was promoted to a Team Leader role.”
⭐️⭐️⭐️⭐️
“Even though it’s a big brand, Jio has a startup-like culture – lots of learning, and everyone’s ideas are welcome.”
🛑 Beware of Job Scams
Jio does not charge any fees for recruitment or ask for payment to attend interviews or training. Please do not purchase any “starter kits” or devices as a part of your application.
Please do not purchase any “starter kits” or devices as a part of your application.
🔍 Role Summary (Quick View)
| Category | Details |
| Role | Customer Service Executive (Blended) |
| Industry | Telecom / ISP |
| Department | Customer Support & Operations |
| Experience Required | 0–1 Year (Freshers with English fluency accepted) |
| Employment Type | Full-Time, Permanent |
| Location | Remote |
