Overview of the Company – Who is Sutherland?
Sutherland is a globally known digital transformation company with artificial intelligence and automation. Sutherland has supported some of the world’s most respected brands over 35 years and improving customer experience through excellent business processes. Sutherland operate across all over the industries and working from healthcare and banking to retail and technology.
Key Highlights:
- Industry: BPO / BPM / Digital Services
- Founded: 1986
- Headquarters: Pittsford, New York, United States
- Global Reach: Offices across 19+ countries
- Company Mission: Make digital human
About the Role: International Voice Process
Sutherland for this role employee needs who enjoys interacting with people and solve their problems with empathy and clarity. This role is just for you if you have relevant experience.
Sutherland is conducting an interview for the Customer Support Executive position for the new positions. You will be the first point of contact with customers for this role from all over the world, you will be helping them to resolve their queries and providing a world-class experience to the end level.
Key Job Details:
- Position: International Voice Process
- Job Location: Chennai
- Type: Full-time, Permanent
- Work Mode: Work From Office
Role Responsibilities in Sutherland
The role of International Voice Process Executive at Sutherland is for managing inbound and outbound calls from customers across whole world but cities have more working like the USA and Dubai. You will be the point of contact for addressing product or service-related queries to the clients of Sutherland.
- Your Day-to-Day Responsibilities Include:
- Employee should Answer customer calls on time, professionally and providing accurate information as provided by Sutherland.
- Interaction with international customers over phone calls for resolution.
- Employee should troubleshoot and resolve customer issues correctly.
- Logging and updating customer interactions with perception to provide work accurate.
- Understand and resolve their queries efficiently and effectively.
- Maintain excellent relation with customer in every interaction.
- Work in rotational shifts, including night shifts is must have.
- Employee should participate in training and upskilling sessions for growth in Sutherland.
Whether a client or customer of Sutherland wants to understand how to use a product, needs help for fixing an issue, or has feedback to share but you are there to explain them about all these details.
Skills and Tools Required in Sutherland
Must-Have Skills:
- Excellent English communication in both spoken and written.
- Basic computer literacy (MS Office, email, typing).
- Familiarity with using headphones, web browsers, and video calling tools.
- High-speed internet and a stable Wi-Fi setup for work-from-home.
Nice-to-Have:
- Previous experience of BPO or customer support role for better understanding.
- Basic knowledge of CRM tools is must.
How to Improve These Skills:
- Take a short online course for customer service role through Coursera, or Udemy.
- Practice your spoken English using apps like Cambly or Duolingo.
- Improve typing speed using free websites like 10FastFingers.
Salary and Benefits
Company does not disclose the exact salary for this role but we estimate the salary based on market standards as follows:
- Fresher (0–6 months experience): ₹3.00 LPA
- Experienced (1–2 years): Up to ₹3.6 LPA or more
- Incentives: Possible sales-based incentives
- Other Benefits: Cab facility, night shift allowances, healthcare
Realistic Interview Questions You Might Face
Here are some practical interview questions you can prepare for:
HR Interview:
- Tell us about yourself.
- Why do you want to work in a voice-based international BPO?
- How do you handle stress and night shifts?
- Are you comfortable with rotational shifts?
Skill Evaluation:
- Sell me a product – e.g., a phone plan or a credit card
- Handle a scenario where a customer is frustrated and wants to cancel
- Typing speed and chat efficiency test
Voice Assessment:
- Pronunciation and accent evaluation
- Reading passages for fluency and modulation
- Listening comprehension test
Application Process Breakdown
Your journey from Candidate to employee will include the following steps:
- HR Interview – Initial screening
- SD Panel Interview – Skill and domain fit
- Voice Assessment – Language and clarity test
Make sure to highlight all past sales experience and communication roles, even during internships or college events.
Tips to Crack the Interview:
- Practice speaking confidently and clearly
- Stay calm under pressure
- Use polite, professional language
- Show enthusiasm to learn and grow
FAQs for Sutherland
Q1. Is this job suitable for freshers?
- Yes, both freshers and experienced candidates can apply.
Q2. Is remote work available?
- No, this is an on-site role.
Q3. What is the interview mode?
- In-person only. No virtual interviews are conducted.
Q4. What are the working hours?
- 24/7 rotational shifts with 5 working days per week
Q5. Is transport provided?
- Yes, two-way cab facility during night shifts within 25 km
Q6. Are out-of-station candidates eligible?
- No. Only local candidates should apply.
Application Tips for Sutherland
- Update your resume till last date and highlights any communication skills or customer support experience.
- Mention your internet speed and availability for rotational shifts.
- Carry a government-issued ID with you during interview and multiple hard copies of your resume as well.
- Practice mock calls on your end if possible.
- If you have worked in any call centre before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
Resume Tips for Sutherland
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Company Highlights – Why you Have to join Sutherland?
- Global Operations: Offices in the USA, India, Philippines, and more than 20 countries
- Employee Strength: More than 30,000 professionals worldwide
- Inclusive Workplace: Equal opportunity employer with strong ethics
- Technology-Driven: Utilizes AI, analytics, and automation in customer support
- Recognition: Highly rated on platforms by current employees
- A workplace where diversity and inclusion are important
- Company takes care of employee’s wellness and career progression
- Equal Opportunity Employer with zero tolerance for discrimination in any type
- Focus on other teams collaboration with the motive of One Sutherland
Summary
- Job Title: International Voice Process Executive
- Company: Sutherland
- Location: Chennai
- Experience Required: 0 – 5 years
- Salary: ₹3.00 LPA
- Shifts: 24/7 rotational, 5 days a week
- Eligibility: Graduates, and postgraduates with excellent English communication skills
- Hiring Mode: Immediate joiners, no virtual interview
- Immediate joining opportunity for this role
- Great for freshers and early-career professionals for this company
- Scope to work in a global corporate environment in this company
- Skill development in communication, empathy, and problem-solving for this process
- Clear career path for growth in ITES/BPO sectors for this company
Important Reminders
- Bring your resume with you during interview and a valid Govt ID
- Dress smartly and professional and be prepared for an on-the-spot interview
- Make sure your resume shows excellent communication skills and other related skills
Our Thoughts
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. If you are a good communicator and looking to grow your career in customer service role, this is a golden opportunity for you. Sutherland provides the comfort of remote work, solid trainings about the work, and a global platform to shine.
