Overview of the Company: Get to Know Sutherland
Sutherland is a globally known digital transformation company with artificial intelligence and automation. Sutherland has supported some of the world’s most respected brands over 35 years and improving customer experience through excellent business processes. Sutherland operate across all over the industries and working from healthcare and banking to retail and technology.
Key Highlights:
- Industry: BPO / BPM / Digital Services
- Founded: 1986
- Headquarters: Pittsford, New York, United States
- Global Reach: Offices across 19+ countries
- Company Mission: Make digital human
About the Role: International Voice Process
Sutherland for this role employee needs who enjoys interacting with people and solve their problems with empathy and clarity. This role is just for you if you have relevant experience.
Sutherland is conducting an interview for the Customer Support Executive position for the new positions. You will be the first point of contact with customers for this role from all over the world, you will be helping them to resolve their queries and providing a world-class experience to the end level.
Key Job Details:
- Position: International Voice Process
- Job Location: Thane, Navi Mumbai
- Type: Full-time, Permanent
- Work Mode: Work From Office
Role Responsibilities in Sutherland
The role of International Voice Process Executive at Sutherland is for managing inbound and outbound calls from customers across whole world but cities have more working like the USA and Dubai. You will be the point of contact for addressing product or service-related queries to the clients of Sutherland.
Your Day-to-Day Responsibilities Include:
- Employee should Answer customer calls on time, professionally and providing accurate information as provided by Sutherland.
- Interaction with international customers over phone calls for resolution.
- Employee should troubleshoot and resolve customer issues correctly.
- Logging and updating customer interactions with perception to provide work accurate.
- Understand and resolve their queries efficiently and effectively.
- Maintain excellent relation with customer in every interaction.
- Work in rotational shifts, including night shifts is must have.
- Employee should participate in training and upskilling sessions for growth in Sutherland.
Whether a client or customer of Sutherland wants to understand how to use a product, needs help for fixing an issue, or has feedback to share but you are there to explain them about all these details.
Skills and Tools Required in Sutherland
Must-Have Skills:
- Excellent English communication in both spoken and written.
- Basic computer literacy (MS Office, email, typing).
- Familiarity with using headphones, web browsers, and video calling tools.
- High-speed internet and a stable Wi-Fi setup for work-from-home.
Nice-to-Have:
- Previous experience of BPO or customer support role for better understanding.
- Basic knowledge of CRM tools is must.
How to Improve These Skills:
- Take a short online course for customer service role through Coursera, or Udemy.
- Practice your spoken English using apps like Cambly or Duolingo.
- Improve typing speed using free websites like 10FastFingers.
Salary and Benefits
According to the job listing and public data salary for this role as follows:
- Monthly salary ranges from ₹18,000 to ₹28,000, based on experience and performance.
- Additional performance-based incentives available
- Other benefits include:
- Medical insurance
- Travel allowance
- Cab facility for convenience
- Rotational offs ensuring work-life balance
- Health Insurance provided
- Cafeteria access provided
- Office Gym provided
- Soft skill training and degree assistance provided
Overall, it is a good starting package for freshers entering into the BPO industry, especially with potential growth for internal promotions.
Realistic Interview Questions for Sutherland
Round 1: JAM (Just A Minute)
- HR asked to speak on any topic for 1 minute
- Focus on: Grammar, fluency, confidence while speaking
Round 2: Voice & Versant Test
- Audio test for pronunciation, intonation, and fluency
- For example: “Describe your daily routine”
Round 3: Operations Round
- Roleplay as a support executive
- Sample questions:
- “How would you handle an angry customer who received a faulty product from your end?”
- “What do you do if you do not know the answer to a customer’s question if they asked any?”
- “Why do you want to work in a voice process job?”
Tips to Crack the Interview:
- Practice speaking confidently and clearly
- Stay calm under pressure
- Use polite, professional language
- Show enthusiasm to learn and grow
FAQs for Sutherland
Q1. Is this job suitable for freshers?
- Yes, both freshers and experienced candidates can apply.
Q2. Is remote work available?
- No, this is an on-site role.
Q3. What is the interview mode?
- In-person only. No virtual interviews are conducted.
Q4. What are the working hours?
- 24/7 rotational shifts with 5 working days per week
Q5. Is transport provided?
- Yes, two-way cab facility during night shifts within 25 km
Q6. Are out-of-station candidates eligible?
- No. Only local candidates should apply.
Application Tips for Sutherland
- Update your resume till last date and highlights any communication skills or customer support experience.
- Mention your internet speed and availability for rotational shifts.
- Carry a government-issued ID with you during interview and multiple hard copies of your resume as well.
- Practice mock calls on your end if possible.
- If you have worked in any call centre before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
Resume Tips for Sutherland
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Job Summary and Breakdown
Job Title: Customer Support Associate – International Voice Process
Company: Sutherland Global Services
Location: Thane, Navi Mumbai
Experience: 0 – 1 year (Freshers welcome)
Salary: 3 – 4.25 LPA
Shift: 24×7 rotational (includes night shifts)
Breakdown of Responsibilities:
- Voice-based interaction: 60%
- Email/chat support: 20%
- Documentation & reports: 10%
- Coordination with internal teams: 10%
Application Process & Drive Details
Walk-in Dates: 23 May to 1 June
Timing: 1.00 PM – 5.30 PM
Venue: Thane- Belapur Road, Navi Mumbai, Maharashtra, 400708
Documents to Carry:
- Updated resume
- ID proof (Aadhar, PAN)
- Passport-size photograph
- Education & experience proofs (if any)
Location and Eligibility
Travel Boundaries (Must be within 1.5 km of the nearest railway station):
- Central Line: Kalyan to Sion
- Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur)
- Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Company Highlights & Culture
- A workplace where diversity and inclusion are important
- Company takes care of employee’s wellness and career progression
- Equal Opportunity Employer with zero tolerance for discrimination in any type
- Focus on other team’s collaboration with the motive of One Sutherland
Recognitions & Initiatives:
- Highly rated by women employees in this company
- Equal opportunity employer for all employees
- Focus on professional conduct and respectful environment for this process
Important Reminders
- Bring your resume with you during interview and a valid Govt ID
- Dress smartly and professional and be prepared for an on-the-spot interview
- Make sure your resume shows excellent communication skills and other related skills
Our Thoughts
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. If you are a good communicator and looking to grow your career in customer service role, this is a golden opportunity for you. Sutherland provides the comfort of remote work, solid trainings about the work, and a global platform to shine.
Save it. Share it. Apply Now. Good luck!
