Overview of the Company – Who is Sutherland?
Sutherland is a globally known digital transformation company with artificial intelligence and automation. Sutherland has supported some of the world’s most respected brands over 35 years and improving customer experience through excellent business processes. Sutherland operate across all over the industries and working from healthcare and banking to retail and technology.
Key Highlights:
- Industry: BPO / BPM / Digital Services
- Founded: 1986
- Headquarters: Pittsford, New York, United States
- Global Reach: Offices across 19+ countries
- Company Mission: Make digital human
About the Role: International Voice Process
Sutherland for this role employee needs who enjoys interacting with people and solve their problems with empathy and clarity. This role is just for you if you have relevant experience.
Sutherland is conducting an interview for the Customer Support Executive position for the new positions. You will be the first point of contact with customers for this role from all over the world, you will be helping them to resolve their queries and providing a world-class experience to the end level.
Key Job Details:
- Job Title: International Voice Process Executive
- Location: Hyderabad (Manikonda)
- Type: Full-time, Permanent
- Work Mode: Work From Office
- Employment Type: Full-time, Permanent
- Experience Required: 0–2 years
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
Role Responsibilities in Sutherland
The role of International Voice Process Executive at Sutherland is for managing inbound and outbound calls from customers across whole world but cities have more working like the USA and Dubai. You will be the point of contact for addressing product or service-related queries to the clients of Sutherland.
Your Day-to-Day Responsibilities Include:
- Employee should Answer customer calls on time, professionally and providing accurate information as provided by Sutherland.
- Interaction with international customers over phone calls for resolution.
- Employee should troubleshoot and resolve customer issues correctly.
- Logging and updating customer interactions with perception to provide work accurate.
- Understand and resolve their queries efficiently and effectively.
- Maintain excellent relation with customer in every interaction.
- Work in rotational shifts, including night shifts is must have.
- Employee should participate in training and upskilling sessions for growth in Sutherland.
Whether a client or customer of Sutherland wants to understand how to use a product, needs help for fixing an issue, or has feedback to share but you are there to explain them about all these details.
Skills and Tools Required in Sutherland
Must-Have Skills:
- Excellent English communication in both spoken and written.
- Basic computer literacy (MS Office, email, typing).
- Familiarity with using headphones, web browsers, and video calling tools.
- High-speed internet and a stable Wi-Fi setup for work-from-home.
Nice-to-Have:
- Previous experience of BPO or customer support role for better understanding.
- Basic knowledge of CRM tools is must.
How to Improve These Skills:
- Take a short online course for customer service role through Coursera, or Udemy.
- Practice your spoken English using apps like Cambly or Duolingo.
- Improve typing speed using free websites like 10FastFingers.
Salary and Benefits
Company does not disclose the exact salary for this role but we estimate the salary based on market standards for an International Voice Process Executive at Sutherland in Hyderabad ranges from INR 2.2 LPA to INR 3.5 LPA.
- Additional incentives and night shift allowances may apply
- Shift Allowances: Available for night shifts if have
- Benefits:
- Two-way cab (night shift within 25 km) provided
- On-the-job training provided
- 5-day workweek with rotational week-offs provided
- Immediate joining bonus (in select cases) provided
- Health Insurance provided
- Cafeteria access provided
- Office Gym provided
- Soft skill training and degree assistance provided
Overall, it is a good starting package for freshers entering into the BPO industry, especially with potential growth for internal promotions.
Eligibility Criteria – Can You Apply?
Yes, if you match the following:
- Educational Qualification: Open to both Graduates and Undergraduates
- Experience: 0 to 2 years in customer service, voice process, or related fields
- Location Preference: Must be able to work from Hyderabad
- Comfortable working night shifts on a rotational basis
Realistic Interview Questions for Sutherland
Round 1: JAM (Just A Minute)
- HR asked to speak on any topic for 1 minute
- Focus on: Grammar, fluency, confidence while speaking
Round 2: Voice & Versant Test
- Audio test for pronunciation, intonation, and fluency
- For example: “Describe your daily routine”
Round 3: Operations Round
- Roleplay as a support executive
- Sample questions:
- “How would you handle an angry customer who received a faulty product from your end?”
- “What do you do if you do not know the answer to a customer’s question if they asked any?”
- “Why do you want to work in a voice process job?”
Tips to Crack the Interview:
- Practice speaking confidently and clearly
- Stay calm under pressure
- Use polite, professional language
- Show enthusiasm to learn and grow
FAQs for Sutherland
Q1. Is this job suitable for freshers?
- Yes, both freshers and experienced candidates can apply.
Q2. Is remote work available?
- No, this is an on-site role.
Q3. What is the interview mode?
- In-person only. No virtual interviews are conducted.
Q4. What are the working hours?
- 24/7 rotational shifts with 5 working days per week
Q5. Is transport provided?
- Yes, two-way cab facility during night shifts within 25 km
Q6. Are out-of-station candidates eligible?
- No. Only local candidates should apply.
Application Tips for Sutherland
- Update your resume till last date and highlights any communication skills or customer support experience.
- Mention your internet speed and availability for rotational shifts.
- Carry a government-issued ID with you during interview and multiple hard copies of your resume as well.
- Practice mock calls on your end if possible.
- If you have worked in any call centre before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
Resume Tips for Sutherland
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Company Highlights
- Global Operations: Offices in the USA, India, Philippines, and more than 20 countries
- Employee Strength: More than 30,000 professionals worldwide
- Inclusive Workplace: Equal opportunity employer with strong ethics
- Technology-Driven: Utilizes AI, analytics, and automation in customer support
- Recognition: Highly rated on platforms by current employees
Summary
- Job Title: International Voice Process Executive
- Company: Sutherland
- Location: Hyderabad (Manikonda)
- Experience Required: 0–2 years
- Salary: INR 2.2 LPA to INR 3.5 LPA.
- Shifts: 24/7 rotational, 5 days a week
- Eligibility: Graduates, and postgraduates with excellent English communication skills
- Hiring Mode: Immediate joiners, no virtual interview
- Immediate joining opportunity for this role
- Great for freshers and early-career professionals for this company
- Scope to work in a global corporate environment in this company
- Skill development in communication, empathy, and problem-solving for this process
- Clear career path for growth in ITES/BPO sectors for this company
Our Thoughts for Sutherland
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. If you are a good communicator and looking to grow your career in customer service role, this is a golden opportunity for you. Sutherland provides the comfort of remote work, solid trainings about the work, and a global platform to shine.
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