Customer Support Specialist – Walk-in Interviews
Company: IGT Solutions
Location: Gurugram, Haryana, India
Job Type: Full-time
Workplace Type: On-site
About IGT Solutions
IGT Solutions is a next-generation customer experience (CX) company that leverages artificial intelligence and digital technologies to deliver transformative solutions. Established in 1998, IGT is a trusted partner for top-tier global brands across industries like Travel and High Growth Tech. With over 25,000 customer experience and technology specialists, IGT provides seamless end-to-end CX journeys.
With a presence in 31 delivery centers across 13 countries, including China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, IGT is recognized for its ISO 27001:2013, CMMI SVC Level 5, ISAE-3402 compliance, COPC® Certification v6.0, and PCI DSS 3.2 certification. We drive customer satisfaction and operational excellence through Six Sigma methodologies.
Job Opportunity: Customer Support Specialist
Are you looking for an exciting career in customer service? Do you enjoy solving customer queries and delivering exceptional banking support? If yes, IGT Solutions invites you to Walk-In Interviews for the role of Customer Support Specialist in a top banking process.
Walk-in Interview Details:
- Interview Days: Monday to Saturday
- Time: 10:00 AM – 5:00 PM
- Venue: Infotech Center – IGT Solutions, Ground Floor, 1140 Old Delhi Gurgaon Road, Sector 22A
Key Responsibilities:
- Handle customer inquiries professionally and efficiently.
- Provide accurate and up-to-date information about banking products and services.
- Process financial transactions while maintaining customer records securely.
- Ensure compliance with banking regulations and internal company policies.
- Deliver exceptional customer service, ensuring high levels of customer satisfaction.
- Build strong relationships with customers to understand their financial goals and offer tailored solutions.
- Identify opportunities to promote banking services and products that align with customer needs.
- Document customer interactions accurately in the system for record-keeping and compliance purposes.
- Collaborate with internal teams to escalate and resolve complex customer concerns promptly.
- Maintain a high level of professionalism, patience, and empathy in customer interactions.
What We Are Looking For:
- Education: Minimum Bachelor’s degree or Graduation is a must.
- Experience: Prior experience in customer service or banking is preferred but not mandatory.
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Interpersonal Skills: Ability to build strong customer relationships and resolve queries effectively.
- Problem-Solving: Quick thinking and decision-making skills to resolve issues efficiently.
- Technical Skills: Basic knowledge of computer operations and banking software.
- Attention to Detail: Ability to process financial transactions with accuracy and confidentiality.
- Adaptability: Ability to work in a fast-paced and dynamic environment.
- Team Player: Ability to collaborate with colleagues and contribute to a positive work environment.
Why Join Us?
At IGT Solutions, we believe in fostering a positive and growth-oriented work culture. As a part of our team, you will enjoy:
Compensation & Benefits:
- Competitive Salary – Attractive package with performance-based incentives.
- Transport Facility – Provided for odd-hour shifts to ensure employee safety.
- Comprehensive Training – Extensive onboarding and skill enhancement programs.
- Career Growth Opportunities – Fast-track promotions and career advancement in a global company.
- Job Security – Work in a stable, recognized company with a strong industry reputation.
- Health Insurance & Employee Benefits – Comprehensive medical coverage and wellness programs.
- Vibrant Workplace – A supportive, engaging, and energetic work culture.
- Diverse Workforce – Opportunity to work with professionals from different backgrounds.
- Upskilling Programs – Regular training to enhance customer handling, communication, and sales techniques.
Documents Required for Walk-In Interview:
To participate in the interview, please bring:
- Updated Resume – Ensure it reflects your latest experience and qualifications.
- Valid ID Proof – Aadhaar, PAN, or any government-issued ID for verification.
Work Schedule & Shift Details:
- Work Location: Gurugram, Haryana
- Shift Timings: Rotational shifts (Day shifts for female employees in production)
- Weekly Offs: Rotational off days (5-day work week)
- Work Mode: 100% On-site
About IGT’s Customer Service Excellence:
IGT Solutions has a strong legacy of delivering world-class customer experience solutions for top global brands. Our expertise spans:
- Banking & Financial Services
- Travel & Hospitality
- E-Commerce & Retail
- Technology & Telecommunications
With cutting-edge AI-powered CX solutions and an experienced workforce, we redefine customer interactions and enhance operational efficiency. If you’re passionate about customer service and looking for a career in a dynamic, tech-driven environment, IGT Solutions is the place for you!
How to Apply?
Interested candidates can directly walk in for an interview at the given address. For any queries, please reach out to the HR team at IGT Solutions.
For More Information, Contact:
📍 Venue: Infotech Center – IGT Solutions, Ground Floor, 1140 Old Delhi Gurgaon Road, Sector 22A, Gurugram.
📅 Interview Days: Monday to Saturday
⏰ Time: 10:00 AM – 5:00 PM
Join IGT Solutions today and be part of an industry-leading customer experience team! 🚀
