Company Overview: Genpact
✅ Company Name: Genpact (NYSE: G)
✅ Industry: Analytics, KPO (Knowledge Process Outsourcing), Research
✅ Department: Finance & Accounting
✅ Role: Accounts Payable Helpdesk
✅ Employment Type: Full-Time, Permanent
✅ Role Category: Accounting & Taxation
Genpact is a global leader in professional services and solutions, specializing in transforming businesses with expertise in data, technology, and artificial intelligence (AI). With an expansive footprint across the world, Genpact helps clients navigate the complexities of their industries and unlock growth opportunities by leveraging intelligent solutions.
Genpact is known for fostering an innovative and inclusive work environment that encourages collaboration, respect, and continuous learning. The company is dedicated to providing clients with high-quality service that accelerates their business transformation.
Role Overview for Genpact
The Accounts Payable (AP) Helpdesk role is designed for individuals interested in a career within Finance & Accounting. In this position, you will be part of Genpact’s Accounts Payable (AP) department, which manages payments to suppliers for goods and services. This department is a critical function within the organization, ensuring smooth and accurate financial transactions.
The AP department is responsible for maintaining the accuracy of supplier accounts, handling disputed or aged invoices, and ensuring payments are processed on time. You will work closely with suppliers and internal teams to address inquiries, resolve discrepancies, and facilitate smooth operations.
Key Responsibilities for Genpact
As an Accounts Payable (AP) Helpdesk, you will perform the following key responsibilities:
✅ Supplier Communication:
- Take calls and address suppliers’ queries related to outstanding payments and invoices.
Provide accurate solutions to supplier discrepancies, ensuring that any concerns or issues are resolved promptly and professionally. - Respond to emails or other communication channels for further queries related to invoices or payments.
- Act as the first point of contact for suppliers, ensuring that they have a seamless experience when seeking clarification or assistance.
✅ Invoice Management:
- Process invoices received from suppliers, ensuring all entries are made in the relevant ERP (Enterprise Resource Planning) system.
- Perform payment runs, ensuring that supplier payments are processed as per the agreed terms and timelines.
- Handle disputed invoices and engage in follow-up communication with suppliers to resolve any issues.
- Work with aged invoices, ensuring that older invoices are tracked and cleared promptly to avoid delays in payments.
✅ System and Data Entry:
- Create Purchase Requisition (PR) entries in the system, ensuring they meet the organization’s standards.
- Process Purchase Orders (PO), ensuring that the details are accurate and in line with procurement guidelines.
- Update Goods Received Note (GRN) entries in the system, ensuring that received goods align with the details provided in the PO.
- Maintain and update accurate records in the ERP system, ensuring that all information is up-to-date and accurate.
✅ Payment Processing and Reconciliation:
- Ensure that supplier payments are made in accordance with the terms defined in the PO or contractual agreements.
- Reconcile any discrepancies that arise between the invoice, payment, and purchase order details.
- Provide support for payment adjustments in cases where discrepancies have been identified.
- Regularly monitor the status of payments and address any delays or issues as they arise.
✅ Reporting and Documentation:
- Maintain accurate documentation of all interactions, transactions, and processing activities.
- Ensure that reports related to AP activities, including payment runs and outstanding invoices, are generated regularly for internal stakeholders.
- Provide updates on payment status, highlighting any issues or bottlenecks that require attention.
- Prepare and submit periodic AP reports to management, detailing payment activities, invoice processing, and payment schedules.
✅ Collaborative Teamwork:
- Collaborate with internal teams such as procurement, finance, and operations to address any discrepancies or issues related to invoices or payments.
- Coordinate with the suppliers’ accounts teams to clarify and resolve payment-related issues.
- Assist in improving the efficiency of the AP process by suggesting improvements based on your experience and observations.
Qualifications for Genpact
To be eligible for the Accounts Payable (AP) Helpdesk role at Genpact, candidates must possess the following qualifications:
📌 Education:
- A Commerce Graduate degree (or equivalent) is required to ensure a strong understanding of accounting principles.
- Candidates with additional qualifications in Finance & Accounting or related fields will be given preference.
📌 Experience:
- Proven experience in Accounts Payable functions, ideally within a corporate or global environment.
- Familiarity with ERP systems and accounting software is essential for entering data and processing payments accurately.
- Previous experience working with invoice management, disputed invoices, and payment processing will be highly beneficial.
📌 Skills:
- Strong communication skills are critical, both verbal and written. The role requires frequent interactions with suppliers and internal teams, so clear and professional communication is a must.
- Proficiency in problem-solving and discrepancy resolution. The role involves resolving disputes, ensuring accurate payments, and liaising between multiple parties to maintain smooth operations.
- A strong attention to detail and the ability to work with high volumes of data without compromising accuracy.
- The ability to handle multi-tasking effectively in a fast-paced environment, ensuring all tasks are completed within the required timelines.
Why Genpact?
Genpact offers a dynamic work environment where employees are encouraged to innovate and grow in their careers. Here’s why you should consider joining Genpact:
✅ Equal Opportunity Employer:
- Genpact is committed to fostering a diverse, inclusive, and respectful workplace where all employees are valued and given equal opportunities to succeed.
✅ Diversity, Inclusion, and Innovation:
- Genpact is dedicated to cultivating a diverse workforce and promoting an inclusive work environment. The company values innovation and encourages employees to contribute ideas to improve business processes.
✅ Dynamic Work Environment:
- Genpact offers a dynamic and fast-paced work environment, allowing employees to work on cutting-edge solutions for some of the biggest global brands.
- As part of the team, you will have access to professional development opportunities that will help you advance your career and contribute to the company’s success.
✅ Career Growth Opportunities:
- As a global leader, Genpact offers employees the chance to work with international clients and gain global exposure.
- Career growth is a priority, with multiple paths for advancement within the organization.
Conclusion
The Accounts Payable Helpdesk role at Genpact provides an excellent opportunity for individuals with a passion for Finance & Accounting. If you have the required experience and qualifications, this is the perfect role to build your career in accounts payable while working with a global leader in business process outsourcing.
Ready to join an innovative and inclusive environment at Genpact? Apply today and take the next step in your career!
Note: Genpact does not charge any fees for job applications or hiring.
