🛡️ Fraud Specialist I – JPMorgan Chase | Delhi, India
📍 Location: Delhi, India
🏢 Organization: JPMorgan Chase & Co.
🕒 Employment Type: Full-Time (On-Site)
💼 Job Role: Fraud Recovery | Call Center Operations | Customer Support
🏦 About JPMorgan Chase
JPMorgan Chase & Co. is a leading global financial services firm with operations in over 100 markets. With a legacy dating back to 1799 in New York City, we’re known for our innovation, integrity, and impact. We provide a full range of financial services, including investment banking, asset management, commercial banking, and credit services. With over 250,000 employees worldwide and decades of leadership, we’re shaping the future of banking—one customer at a time.
🌐 Visit JPMorgan Chase Website
🔗 Follow JPMorgan Chase on LinkedIn
📝 Job Description: Fraud Specialist I
Are you passionate about problem-solving, assisting customers, and preventing fraudulent activity? Then this is your chance to join a world-class financial institution and grow your career.
As a Fraud Specialist I at JPMorgan Chase, you’ll work in a fast-paced call center environment, supporting our valued customers while ensuring the safety and integrity of their accounts. This role is ideal for those who enjoy variety, thrive under pressure, and are dedicated to delivering superior customer service.
🎯 Key Responsibilities – JPMorgan Chase
Your day-to-day responsibilities as a Fraud Recovery Specialist will include:
- 📞 100% Phone-Based Support: Handle incoming and outgoing customer calls related to suspected fraud or unauthorized transactions.
- 💬 Effective Communication: Clearly explain outcomes, next steps, and reassure customers in high-stress situations.
- 🧠 Critical Thinking & Analysis: Quickly identify fraudulent patterns, validate accounts, and recommend timely solutions.
- 🔄 Real-Time Adaptability: Navigate multiple systems and tools efficiently while engaging customers in real-time.
- 🧩 Problem Solving: Offer creative solutions that resolve the issue while minimizing risk and financial loss to the company.
- 🧍 Empathy & Ownership: Treat each customer with respect, empathy, and personalized attention.
- 🛡️ Compliance Adherence: Follow strict protocols, legal regulations, and internal guidelines to ensure accuracy and transparency.
📚 Required Qualifications – JPMorgan Chase
To be considered for this opportunity, candidates must possess the following:
- ✅ Minimum 1 Year of experience in customer interaction (phone, face-to-face, or online).
- ✅ At least 6 months of experience using multiple applications in a Windows-based environment.
- ✅ High School Diploma (10+2) or HSC/GED equivalent.
- ✅ Solid verbal and written communication skills in English.
- ✅ Flexibility to work in shifts (including evenings, weekends, or U.S. business hours).
🌟 Preferred Skills & Competencies – JPMorgan Chase
While not mandatory, the following qualifications will make you stand out:
- ⭐ Multitasking Abilities: Able to manage multiple screens/applications while communicating with the customer.
- ⭐ Previous Experience in Banking, BPO, or Call Centers.
- ⭐ A genuine passion for customer service, conflict resolution, and process improvement.
- ⭐ Resilient under pressure and can adjust to a fast-changing environment with ease.
- ⭐ Prior knowledge or exposure to fraud detection, risk control, or transaction monitoring systems is a bonus.
🕓 Work Schedule & Training – JPMorgan Chase
Candidates must be open to a flexible schedule, including:
- Night Shifts or U.S.-aligned hours
- Weekend availability
- Mandatory training attendance (schedule will be communicated during hiring)
🗓️ Shift & schedule details will be shared during the final stages of recruitment.
🧭 Why Join JPMorgan Chase as a Fraud Specialist?
✅ Career Growth
You’ll gain exposure to one of the most crucial areas of finance—fraud prevention—while learning cutting-edge tools and methods to identify and mitigate risks.
✅ Global Reputation
Join a globally recognized brand and be part of a team committed to excellence, innovation, and ethical banking.
✅ Learning & Development
Ongoing training, access to learning portals, and mentorship from industry veterans to help you advance in your career.
✅ Benefits
Comprehensive employee benefits include:
- Health Insurance
- Life Insurance
- Paid Leaves & Sick Days
- Retirement Plans
- Employee Assistance Programs
- Rewards & Recognition Programs
(Benefits may vary by location and policy updates)
📍 Workplace Type: On-Site
This is an on-site role, and you will be required to work from the JPMorgan Chase office in Delhi.
📌 Location: Delhi, India
🧭 Nearby Landmarks and Transport: Well-connected to metro, bus stations, and urban transport hubs.
💼 Salary Details
💰 Salary: Competitive and based on experience.
💼 Industry Benchmark + Performance-Based Incentives.
(Exact CTC will be discussed during the interview.)
📢 Call to Action – Apply Now!
Are you ready to protect people from fraud while building a fulfilling career?
🎯 Take the next step now!
🚀 Click “Apply” and submit your updated resume/CV.
📎 Don’t forget to attach a professional cover letter that highlights your customer service skills and any fraud-related experience.
🔖 Pro Tips for Applicants
✅ Tailor your resume to highlight fraud, banking, or call center experience.
✅ Include metrics like average handling time (AHT), CSAT score, or issue resolution rate.
✅ Be prepared for a scenario-based interview with real-life examples.
✅ Emphasize your flexibility with shifts and your adaptability to technology.
📚 Recommended Resources
- Prepare for JPMorgan Chase Interview
- Customer Service Best Practices – LinkedIn Learning
- How to Handle Fraud Complaints Professionally
📞 Need Help?
For application queries or support, please visit the JPMorgan Chase Careers Help Center or contact HR support via their official portal.
👣 Take the Leap – Secure Your Future with JPMorgan Chase
Be the first line of defense in fraud protection and build a meaningful career in finance. Your journey starts now. Apply today.
Let me know if you’d like this post delivered in HTML or formatted for WordPress/LinkedIn publishing!
