🚀 Join Treebo Hotels as an Escalation Executive – Remote Role
🔹 Position: Escalation Executive
🔹 Location: Remote (Hiring Office: Bengaluru, India)
🔹 Experience Required: 1-5 years
🔹 Salary: ₹2-4 LPA
🔹 Openings: 3 Positions Available
🔹 Industry: Travel & Tourism
🔹 Employment Type: Full-time | Permanent
🔹 Education: Any Graduate
🎯 Early Applicants Preferred | 762 Applicants Already Applied!
💡Looking for an exciting opportunity in the customer success domain? Are you passionate about delivering an exceptional guest experience? If yes, then join Treebo Hotels as an Escalation Executive and be part of a dynamic, fast-growing hospitality brand!
🏨 About Treebo Hotels
Company is India’s most loved budget hospitality brand, offering high-quality stays at affordable prices. With a network of 850+ hotels across 120+ cities, Treebo has redefined the budget travel experience by ensuring top-notch quality, hygiene, and customer satisfaction.
🌟 Our Brands Include:
✅ Itsy Hotels – Budget-friendly stays with reliable comfort.
✅ Treebo – Affordable luxury with quality service.
✅ Treebo Premium – Upscale accommodations with added perks.
✅ Medalio – Premium boutique hotels with a unique experience.
🚀 Innovation at Treebo
Treebo integrates technology and hospitality to create seamless experiences. Our platforms include:
✅ Treebo Club – A highly rewarding loyalty program.
✅ Hotel Superhero – An advanced SaaS-based hotel management software.
🏆 Great Place to Work Certified!
Treebo is a Great Places to Work-certified organization. We foster a culture of innovation, ownership, and continuous learning, making it a fantastic workplace for aspiring professionals.
📌 Want to know more? Visit Our Website
📌 About the Role – Escalation Executive
At Treebo, we are revolutionizing customer service by ensuring that every guest enjoys a seamless and delightful stay. As an Escalation Executive, you will be the first point of contact for resolving guest issues. You will play a critical role in delivering exceptional customer experiences, managing escalations, and improving service efficiency.
💡 If you have a passion for customer service, problem-solving, and hospitality, this role is perfect for you!
🔎 Key Responsibilities
🎤 Customer Interaction & Escalation Handling
✅ Communicate effectively with guests and business partners via phone and email.
✅ Act as the first point of contact for resolving customer queries and concerns.
✅ Handle escalated guest complaints with professionalism and efficiency.
🛠 Problem-Solving & Process Improvement
✅ Identify and resolve guest issues by coordinating with internal teams.
✅ Suggest process improvements to enhance efficiency and guest experience.
✅ Analyze customer feedback and share valuable insights with the organization.
📊 Data Management & Reporting
✅ Work on internal CRM tools to document customer interactions and feedback.
✅ Maintain detailed records of escalations, resolutions, and process enhancements.
✅ Ensure timely follow-ups to deliver top-notch guest service.
💡 Your role is crucial in maintaining Treebo’s reputation as a trusted hospitality brand.
🛠 Skills & Qualifications Required
To thrive in this role, you should have:
✅ 1-5 years of experience in Customer Service, Escalation Management, or Complaint Handling.
✅ Strong problem-solving skills with the ability to think on your feet.
✅ Excellent communication skills – both verbal and written.
✅ Ability to handle customer complaints with empathy and professionalism.
✅ Tech-savvy with experience in Google Applications & CRM tools.
✅ Passion for delivering a high-quality guest experience.
✅ A startup mindset – adaptable, proactive, and eager to learn.
📌 Preferred Skills
🔹 Experience in customer escalation, grievance handling, or conflict resolution.
🔹 Familiarity with the travel and hospitality industry.
🔹 Ability to multitask in a fast-paced environment.
🎁 Perks & Benefits
✨ Why You Should Join Us
✅ Remote Work Opportunity – Work from the comfort of your home.
✅ Competitive Salary – Earn ₹2-4 LPA.
✅ Career Growth – Learn, grow, and advance within the hospitality industry.
✅ Great Work Culture – Treebo fosters a collaborative and inclusive workplace.
✅ Continuous Learning – Access to training programs and skill development workshops.
✅ Employee Recognition Programs – Get rewarded for outstanding performance.
🌱 We invest in our employees’ growth and well-being to create a fulfilling work environment.
🌍 Diversity, Equity & Inclusion (DEI)
At Company, we believe in:
✅ Diversity & Inclusion – We celebrate employees from all backgrounds.
✅ Equal Opportunities – Every Treebo team member has a fair chance to grow.
✅ Empowering Women & Underrepresented Groups – We ensure an inclusive workplace for all.
📢 Company is committed to creating a diverse and welcoming work culture.
🚀 Why Treebo?
💡 Fast-Growing & Innovative – Join one of the largest budget hotel chains in India.
💡 Tech-Driven Hospitality – Work with cutting-edge hotel management solutions.
💡 Customer-Centric Approach – Make a real impact in the guest experience journey.
💡 Empowering Work Environment – Be part of a team that values learning and ownership.
📢 If you are looking for a role that blends technology, hospitality, and customer service, Treebo is the place to be!
🚀 Ready to Apply for Treebo? Join Us Today!
🎯 Don’t miss this opportunity to be part of a rapidly growing hospitality brand. Apply now!
🔗 Apply Now – Treebo Careers
