🚀 Join Amazon’s People experience and Technology (PXT) Team in New Delhi
📍 Location: New Delhi, India | 🕒 Experience: 2–5 Years | 🧾 Type: Full-time, Permanent
🌐 Industry: Internet / E-commerce | 🧑💻 Department: Human Resources
🌟 About Amazon – Building the Future, One Innovation at a Time
Founded in 1994 as an online bookstore, Company has evolved into one of the most influential multinational technology companies. With a vision to be Earth’s most customer-centric company, Amazon empowers businesses and individuals alike. Our operations span e-commerce, cloud computing, AI, logistics, entertainment, and beyond.
We are powered by a global workforce driven by customer obsession, innovation, and operational excellence. Every Amazonian embodies our “Day 1” mindset—constantly learning, ideating, and delivering real-world impact.
🔗 Learn more about working at Amazon →
🧩 The Role: ER Specialist – Employee Experience and Relations (EXR)
The ER Specialist will be part of Amazon India’s Driver Relations Team—a newly formed unit dedicated to improving the workplace experience of our rapidly growing delivery partner ecosystem. This team is integral to shaping a positive driver relations climate rooted in respect, fairness, and inclusivity.
The ER Specialist will support initiatives to elevate driver satisfaction, enhance engagement, maintain compliance, and uphold Amazon’s values through proactive issue resolution and continuous improvement.
🛠️ Key Responsibilities – What You’ll Be Doing
🔍 Driver Relations & Experience
- Act as a key driver of positive work culture among delivery service providers (DSPs) and drivers.
- Connect virtually and on-site to understand drivers’ experiences, listen to feedback, and identify improvement areas.
- Ensure fair treatment and uphold driver dignity across all Amazon delivery stations.
📊 Data Analysis & Reporting
- Analyze both qualitative and quantitative data across multiple feedback channels.
- Identify trends and recurring issues to create meaningful insights for business leaders.
- Compile reports for leadership reviews, tracking action items, and ensuring timely resolutions.
🗣️ Employee Voice & Feedback Mechanisms
- Implement and manage voice listening programs by visiting multiple sites in and around New Delhi.
- Champion employee sentiment tracking through surveys, interviews, and ER feedback mechanisms.
🧠 Strategy, Policy & Compliance
- Apply employee and labor relations best practices to ensure legal compliance and ethical practices.
- Partner with legal, compliance, and HR teams to navigate sensitive concerns proactively.
- Create contingency strategies for managing multi-stakeholder escalations and crisis situations.
🤝 Stakeholder Collaboration
- Collaborate with program managers, tech teams, and HRBPs to improve driver-related operations.
- Co-create capability-building initiatives for line managers and frontline HR on ER topics.
🧳 What We’re Looking For – Eligibility Criteria
🧑🎓 Education & Experience
- Bachelor’s Degree in any discipline (required).
- Minimum 2 years of full-time experience in employee relations, HR, operations, or relevant field.
- Amazon internal applicants with 2+ years of FTE experience are encouraged to apply.
🔧 Skills & Proficiencies
- Exceptional communication and interpersonal abilities.
- Strong knowledge of MS Office tools – Excel, PowerPoint, Word.
- Ability to prioritize, multitask, and deliver under tight deadlines.
- Analytical mindset with comfort handling complex data and reports.
- Flexible to travel intra-city and inter-city based on business needs.
🚀 Why Join Amazon’s EXR Team?
🌈 Inclusive Culture
Company celebrates diversity and inclusion. The EXR team actively cultivates respectful, safe, and equitable environments for all.
📈 Career Growth
Get access to Amazon’s global training programs and ER-specific upskilling initiatives. Build a long-term career in employee experience strategy and operations.
🤝 Meaningful Impact
This is more than just a job. It’s an opportunity to elevate the lives of thousands of delivery partners—people who keep the Amazon engine running.
💡 A Day in the Life – What to Expect
No two days are the same. Here’s a snapshot:
- Start your morning with review meetings on driver feedback insights from New Delhi and NCR regions.
- Coordinate with station managers and conduct onsite audits on employee experience parameters.
- Host virtual connect sessions with drivers, capturing real-time issues and celebrating wins.
- By evening, finalize your weekly progress report and share it with HR leadership for discussion.
🧭 Location & Mobility
📍 New Delhi – This role is based at Amazon’s regional corporate office in New Delhi, with frequent travel to Amazon Fulfillment and Delivery Stations across the NCR. Travel flexibility is essential.
🏷️ Job Title & SEO Tags
- SEO Job Title: ER Specialist – Employee Experience and Relations (EXR) | Amazon Jobs New Delhi
- Tags: Employee Relations, Human Resources, EXR, Amazon Jobs Delhi, Driver Relations, Logistics HR, Voice of Employee, Compliance, HRBP, MS Office, HR Careers in E-commerce
🎯 Call to Action – Ready to Make an Impact?
Are you someone who thrives in dynamic environments, finds purpose in improving people’s lives, and can balance data with empathy? Then Company EXR team wants you!
🔗 Apply Now on the Amazon Careers Portal →
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🧾 Quick Facts
| 🏢 Founded | 📍 India Offices | 👨👩👧👦 Global Employees | 🌍 Global Reach |
| 1994 | Delhi, Bengaluru, Hyderabad, Mumbai, Pune, Chennai | 1.6 Million+ | 58+ Countries |
🛡️ Caution: Recruitment Fraud Alert!
Amazon does not ask for fees at any stage of the hiring process. Be aware of fraudulent emails, WhatsApp messages, or calls claiming to represent Amazon hiring.
🔒 Learn more on our official careers site: amazon.jobs
