Join Teleperformance – An Exciting Career Opportunity Awaits You!
Are you looking for a dynamic career that offers growth, excitement, and the chance to work with a global leader in customer service? Teleperformance, a renowned name in the BPO industry, is hiring for the Customer Support Executive role in Kolkata. This is an amazing opportunity for motivated individuals who are passionate about helping customers and want to work in a fast-paced, engaging environment. With multiple openings available, now is the perfect time to apply and kickstart your career with a world-class organization.
About Teleperformance: A Global Leader in Customer Service
Teleperformance is a global powerhouse in customer experience management and business process outsourcing (BPO) services. With a presence in over 80 countries, Teleperformance has been at the forefront of providing exceptional customer service to leading brands across various industries. The company has built a reputation for excellence by ensuring clients receive top-tier customer support, sales services, and technical assistance through multiple channels.
At Teleperformance, employees are empowered to grow their careers in a supportive environment that fosters learning, innovation, and development. The company’s dedication to creating positive customer experiences has earned it recognition as one of the leading providers in the customer support and BPO sector.
Now, Teleperformance is looking for dedicated, skilled professionals to join its Kolkata team as Customer Support Executives. If you have a flair for communication, enjoy working in a collaborative atmosphere, and thrive in fast-paced environments, this could be the role for you!
Role Overview: Customer Support Executive – Voice / Blended
As a Customer Support Executive at Teleperformance, you will be the face of the company to customers. This is a voice/blended role, where you’ll primarily interact with customers via phone, ensuring they receive the highest level of service. The role requires exceptional communication skills, problem-solving abilities, and the capacity to manage multiple tasks efficiently. You’ll be expected to multi-task, prioritize customer inquiries, and provide fast and effective solutions while maintaining the company’s reputation for customer satisfaction.
Key Responsibilities
✅Provide Exceptional Customer Support:
The core responsibility of this role is to deliver high-quality support to customers over the phone. Whether customers need assistance with products, services, or troubleshooting, you will be their go-to person for resolving issues and answering questions. Your goal will be to make sure customers have a positive experience and their needs are met efficiently and effectively.
✅Multi-tasking and Prioritization:
Customer inquiries can vary in complexity, and you’ll often need to juggle multiple requests at once. Your ability to prioritize tasks, manage time effectively, and stay organized will be crucial to your success in this role.
✅Rotational Night Shifts:
Since this is a hardcore night shift position, flexibility is key. You must be willing to work in rotational night shifts, which can be challenging, but also offer the opportunity to work with international clients across various time zones. Teleperformance understands the demands of night shifts and provides adequate support to its employees.
✅Effective Communication:
You will need excellent English communication skills to interact with customers from diverse backgrounds. Your ability to articulate solutions clearly, listen actively to customer concerns, and maintain a friendly, professional tone will be essential in ensuring customer satisfaction.
✅Continuous Learning and Adaptation:
Teleperformance is a constantly evolving company, and your role will require you to stay up-to-date on the latest products, services, and procedures. The company provides extensive training to ensure that you are equipped with the knowledge and skills to serve customers effectively.
✅Collaboration with Team Members:
Although you will primarily work independently, teamwork is a crucial element in the Customer Support Executive role. You’ll collaborate with team members to share knowledge, solve complex issues, and create a supportive environment for everyone.
✅Customer Feedback and Reporting:
As you interact with customers, you will collect valuable feedback that can help improve processes and customer satisfaction. You’ll also be responsible for maintaining accurate records of interactions, complaints, and resolutions.
Skills and Qualifications Needed
To excel in the Customer Support Executive role, you should possess the following:
🔹Communication Skills: Strong verbal communication skills are essential. You should be able to explain complex issues in simple terms while maintaining a professional and friendly tone. The ability to communicate effectively with customers from different backgrounds will be critical.
🔹Multitasking Abilities: Handling multiple customer queries at once is a key part of this role. You should be able to think quickly on your feet and manage your time efficiently to ensure all tasks are completed on time.
🔹Problem-Solving Skills: You will be the first point of contact for customers, so your ability to assess problems, offer solutions, and troubleshoot effectively will be crucial in keeping customers satisfied.
🔹Team Player: While the role requires independent work, the ability to collaborate with your colleagues, share knowledge, and work together toward common goals is essential.
🔹Flexibility and Adaptability: The nature of customer support means that every day brings new challenges. Being adaptable and open to change is important to thrive in this role.
🔹Willingness to Work Rotational Night Shifts: Since this position involves working during night shifts, you must be prepared to work in shifts, which might rotate weekly. Teleperformance ensures employees are supported during these shifts.
Perks and Benefits
Teleperformance values its employees and strives to create an environment where they can grow, thrive, and succeed. Some of the perks and benefits offered to Customer Support Executives include:
- Two Rotational Week-offs: Teleperformance provides two weekly off days, which rotate, allowing you time to rest and recharge.
- Cab Facility for Odd-Hour Shifts: Working night shifts can be challenging, but Teleperformance makes it easier by offering a one-sided cab facility for employees working odd hours. This ensures safe and convenient transportation during late shifts.
- Digital Work Campus and Cafeteria: When you’re at the office, you’ll have access to a modern digital work campus, designed to facilitate your work and provide a comfortable working environment. The cafeteria offers a variety of food options for employees to enjoy during their breaks.
- Comprehensive Health and Wellness Benefits: Teleperformance provides excellent medical, dental, and vision insurance packages to ensure the well-being of its employees.
- Career Growth and Development: Teleperformance believes in promoting from within. As a Customer Support Executive, you’ll have access to training programs, mentorship, and career advancement opportunities.
- Recognition and Incentives: Hard work is always rewarded at Teleperformance, whether through recognition programs, incentives, or performance bonuses
Contact Information and Office Details
If you are interested in joining Teleperformance as a Customer Support Executive, here are the contact details and office information for your reference:
- Office Location:
Teleperformance Global Services Pvt. Ltd.
Godrej Waterside, 16th Floor, Tower 2, DP Block, Sector 5, Salt Lake, Kolkata 700091, West Bengal. - Office Timing for Walk-ins:
Monday to Saturday: 11 AM – 6 PM
How to Apply
If you are passionate about providing exceptional customer service and are ready to take on the challenges and rewards that come with working at Teleperformance, we encourage you to apply now! Teleperformance is looking for driven, dedicated individuals who can excel in this fast-paced environment.
Apply Now to join one of the world’s most trusted brands in customer service. Take the first step toward an exciting and rewarding career at Teleperformance today!
