About Company
Cognizant (Nasdaq: CTSH) is a leading global IT services and consulting company that helps businesses modernize their technology, reimagine processes, and enhance user experiences. With a focus on innovation and transformation, Company ensures its clients stay ahead in an ever-evolving digital landscape.
We are committed to improving everyday life through cutting-edge solutions. Learn more about our mission and services at www.cognizant.com or follow us on Twitter @cognizant.
Job Description: Customer Support Executive (Email Support) – Hyderabad
Are you looking for an exciting opportunity in customer support? Cognizant is hiring Customer Support Executives for our Hyderabad location. This role focuses on email support, non-technical tasks, and data management. If you have excellent communication skills and a passion for customer service, this is your chance to join one of the world’s top IT consulting firms.
Key Responsibilities
As a Customer Support Executive, your primary responsibilities will include:
✅ Handling email support for customer queries and concerns.
✅ Managing data and resolving customer issues effectively.
✅ Identifying and addressing reports related to spam, scams, phishing attempts, account takeovers, impersonation, fake accounts, fraudulent job postings, and inappropriate content.
✅ Ensuring high-quality customer interactions and maintaining professional communication standards.
✅ Providing excellent customer service by addressing user concerns promptly.
✅ Coordinating with internal teams to resolve complaints and inquiries efficiently.
Who Can Apply?
We are looking for candidates with the following qualifications and skills:
📌 Strong written and verbal communication skills in English.
📌 Prior experience in customer support (email support preferred).
📌 Ability to handle multiple queries efficiently while maintaining accuracy.
📌 Basic knowledge of data management and customer service processes.
📌 Proficiency in identifying fraudulent activities and taking necessary actions.
📌 A customer-centric approach with a problem-solving mindset.
📌 Graduation is not required—we welcome applicants with relevant experience.
Work Environment & Schedule
⚡Mode of Work: Work from Office (WFO)
⚡Shift Type: Rotational shifts (Morning, Afternoon, and Night)
⚡Working Days: 5 days a week
⚡Week Offs: Saturday and Sunday
Why Join?
Cognizant is known for its employee-friendly work culture, global presence, and extensive career growth opportunities. Here’s why you should consider joining us:
✅ Career Growth & Development
Cognizant believes in continuous learning and offers various upskilling programs. Employees have access to training sessions, mentorship programs, and internal job opportunities to accelerate their careers.
✅ Global Work Culture
With offices across the globe, Cognizant offers an opportunity to work with diverse teams and gain international exposure.
✅ Competitive Salary & Benefits
We provide competitive salaries, performance bonuses, and comprehensive benefits, ensuring a fulfilling work experience.
✅ Work-Life Balance
With fixed week offs and rotational shifts, Company ensures employees maintain a healthy work-life balance.
✅ Employee Wellness Programs
We offer healthcare benefits, wellness programs, and mental health support to ensure our employees’ well-being.
How to Apply?
If you’re passionate about customer support and have the skills required for this role, apply today!
Application Process:
- Submit your resume online through Cognizant’s official career portal or job listing websites.
- Attend the initial screening where your skills and experience will be assessed.
- Participate in the interview process, including communication assessments and scenario-based questions.
- Receive your offer letter and begin your journey with Cognizant!
📢 Apply Now and Start Your Career with Cognizant!
Final Thoughts
If you’re seeking a stable career in customer support, Cognizant offers the perfect opportunity to grow professionally in a dynamic and supportive work environment. Don’t miss out on this chance—apply now and take the first step toward a rewarding career!
Job Summary
| Job Title | Customer Support Executive |
|---|---|
| Company | Cognizant |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Type | Email Support, Non-Voice Process |
| Employment Type | Full-Time, Permanent |
| Location | Hyderabad |
| Work Mode | Work from Office (WFO) |
| Shift Type | Rotational (Morning, Afternoon, Night) |
| Working Days | 5 Days a Week |
| Week Offs | Saturday & Sunday |
| Required Experience | 1-3 Years |
| Education | Graduation Not Required |
Ready to Join Cognizant? Apply Now!
Frequently Asked Questions (FAQs)
❓What is the salary range for the Customer Support Executive role at Cognizant?
The salary for this position is competitive and based on experience and industry standards. Additional benefits and incentives may also apply.
❓Do I need prior experience for this role?
While prior customer support experience is preferred, it is not mandatory. Candidates with excellent communication skills and a willingness to learn are encouraged to apply.
❓What are the working hours for this job?
The role involves rotational shifts, including morning, afternoon, and night shifts. Employees will work five days a week, with weekends off (Saturday and Sunday).
❓Will I be required to make voice calls?
No, this is a non-voice process. The role focuses on email support and data management.
❓Is this a remote job?
No, this is a work-from-office (WFO) role based in Hyderabad.
❓What skills are required for this role?
Key skills include excellent written and verbal communication, email support experience, data management, and customer service expertise.
❓ How can I prepare for the interview?
To prepare, focus on:
- Improving your written communication skills.
- Understanding email etiquette and customer service best practices.
- Familiarizing yourself with fraud detection and reporting processes.
- Practicing common customer support scenarios.
