Associate – Sutherland (Non-Voice Process) | Bhopal | 40 Vacancies | Walk-in from 7th to 16th April
Company: Sutherland
Location: IT Park, Gandhi Nagar, Bhopal, Madhya Pradesh
Job Role: Associate (Non-Voice – International Chat Support)
Employment Type: Full-time, Permanent
Industry: BPM / BPO
Functional Area: Customer Success, Service & Operations
Experience Required: 0 – 5 Years
Education: High School / Graduate (Any Stream)
Openings: 40
Walk-in Interview Dates: 7th April – 16th April
Timings: 12:00 PM – 6:00 PM
🧾 About the Job Role
Are you someone who thrives in dynamic environments and loves solving problems? Do you enjoy helping people and want to grow your career in a global organization? Sutherland, a leader in customer experience management, is looking for Associates to join its team in Bhopal for a non-voice international chat and email process.
As an Associate, you will provide real-time support to customers via chat and email, resolving their queries and ensuring a high level of customer satisfaction.
🔍 Key Responsibilities
🟢 Provide support to international customers through live chat and email.
🟢 Respond promptly, professionally, and empathetically to customer queries.
🟢 Understand the company’s products and services to provide accurate information.
🟢 Resolve customer concerns efficiently, ensuring issue closure in the first interaction.
🟢 Maintain performance metrics such as response time, resolution rate, and satisfaction score.
🟢 Collaborate with team members and supervisors to continuously improve service quality.
🎓 Required Skills and Qualifications
✅ Excellent English Communication Skills – both written and spoken.
✅ Detail-Oriented Approach – ability to understand customer issues and respond with accuracy.
✅ Multitasking Skills – manage multiple conversations, tools, and processes simultaneously.
✅ Time Management – deliver timely responses while maintaining service quality.
✅ Willingness to Work in Night Shifts – flexibility to work in rotational shifts (primarily US shifts).
✅ Educational Qualification: Minimum High School pass. Graduation not mandatory.
💰 Compensation and Benefits
🎯 Competitive Salary – Best in industry based on your skillset and experience.
🎯 Cab Facility – Safe transportation for night shifts.
🎯 Career Growth – Internal promotion and leadership training programs.
🎯 Inclusive Culture – Diversity-driven work environment with strong ethics.
🎯 Global Exposure – Work with international clients and modern tools.
📅 Walk-In Interview Details
🗓️ Dates: 7th April – 16th April
🕛 Time: 12:00 PM to 6:00 PM
📍 Venue:
Sutherland Global Services
IT Park – IT Building, 1st & 2nd Floor,
Plot No. C-4, IT Park, Badwai,
Gandhi Nagar, Airport Road,
Bhopal – 462033, Madhya Pradesh
🪪 Please carry:
- Updated Resume
- Government ID Proof (Aadhar, PAN, Passport)
- 1 Passport-sized photograph
- Copies of educational and experience documents (if applicable)
🧩 Who Should Apply?
This opportunity is ideal for:
✅ Freshers looking to start a career in customer support
✅ Graduates or undergraduates looking for immediate placement
✅ Candidates with BPO, KPO, or customer service experience
✅ Anyone who wants to work in a professional, international environment
✅ People seeking a stable full-time job with career progression
💼 About Sutherland – Make Digital Human™
Sutherland is a global digital transformation leader that combines human-centered design with AI, automation, analytics, and cognitive technologies to deliver exceptional experiences for customers and employees alike.
📊 Quick Facts:
- 🌍 35+ years of global excellence
- 👥 148,000+ employees across the globe
- 🧠 AI-driven proprietary platforms and solutions
- 💼 Trusted by Fortune 100 companies
- 🌐 Headquarters: Pittsford, United States
- 💖 Highly rated by women and known for workplace diversity
Sutherland is committed to creating an inclusive and supportive work environment where every team member has an opportunity to grow, contribute, and succeed.
🌈 Life at Sutherland
Our team celebrates diversity and drives innovation across borders.
Collaborative environment with supportive mentors and leadership.
We value every voice and believe in equal opportunities.
🎯 Key Skills Required
- ✨ Communication Skills
- ✨ Customer Support (Non-Voice)
- ✨ Live Chat Process
- ✨ Email Communication
- ✨ International BPO
- ✨ Time Management
- ✨ Problem Solving
🧩 Role Category & Department
Role Category: Non-Voice Support
Department: Customer Success, Service & Operations
Industry: BPM / BPO / ITES
Job Type: Permanent, Full-Time
📱 How to Apply
Interested in this role? Take the next step toward a rewarding career!
🟢 Step 1: Walk-in with your resume and documents at the venue.
🟢 Step 2: Call HR for queries.
🟢 Step 3: Don’t forget to click “I am Interested” on our job alerts platform to stay updated.
🚨 Tip: Arrive early to avoid long queues. First-come, first-served basis!
