About Teleperformance
Teleperformance (TP) is a global leader in a digitally integrated business services, with operations in more than 80 countries and employing more than 410,000 people worldwide. TP is not just a workplace but it is a place where people is very much innovated Teleperformance has built a strong reputation for offering stable employment, friendly work culture, and dynamic career growth in the BPO sector. The company is core services include:
- Customer service
- Technical support
- Debt collection
- Telemarketing
- Content moderation
- Digital transformation solutions
About role: Customer Service Executive
If anyone from you wants to enjoys talking to people, solving their problems, and ensuring a smooth customer Conversation then this role may be perfect for you. Details for this role is as follows:
Role Summary:
- Title: International Process Customer Support
- Industry: BPM/BPO
- Department: Customer Success, Service & Operations
- Location: Kolkata, Gurugram, Delhi / NCR
- Shift Type: Rotational shifts (24×7)
- Working Days: 5 days with 2 rotational week-offs
- Education Eligibility: Graduate fresher / Undergraduate with experience
- Employment Type: Full Time, Permanent
- Not Eligible: 12th Pass freshers
Role Responsibilities in this Teleperformance:
In this job employees are not just only attending calls, respond on messages or replying to emails but they are working for one of the most trusted BPOs in the whole world. Details about what they are actually be doing:
- Responding and resolving queries from international or domestic customers through calls, mails and chat.
- Fulfilling rules and regulation in company while on call like; empathy, patience, and professionalism in every conversation.
- Maintaining accurate customer records and call logs done by him/ her.
- Meeting all the performance standard with quality scores, call handling time and many more.
- Consulting with internal teams of various tasks to resolve complex issues
- Using basic CRM method and call management tools fulfil all customer quires
Think of yourself as a problem-solver with a friendly voice—someone who can change a frustrated customer into a loyal fan.
Skills and Tools needs in Teleperformance
Here is what will help you succeed in this role:
| Skill | Why It’s Important | How to Learn It |
| Fluent Spoken English | For handling global clients effectively | Practice with apps like ELSA, BBC Learning English |
| Basic Computer Skills | For using CRM software and ticketing tools | Courses on Coursera, Udemy |
| Customer Service Etiquette | To build rapport and trust | YouTube channels like CX Skills |
| Active Listening | To understand customer needs fully | Practice through role-play |
| Adaptability | Needed for rotating shifts and different customer moods | Meditation, time management workshops |
Pro Tip: Make sure your internet connection is stable and your headset has good noise cancellation. That will create good impression on the client and improve workings in international voice processes.
Salary and Benefits
- CTC Range: ₹18,000 – ₹35,000 per month
- Average for Freshers: ₹18,000 – ₹22,000 per month
- Experienced Candidates (3-5 yrs): ₹28,000 – ₹35,000 per month
Additional Perks:
- Cab facility for international process employees (within hiring zone)
- Performance-based incentives and bonuses
- Career progression opportunities to TL/QA roles
- Employees want the work-from-home flexibility, supportive team culture, and timely salary payments from every company.
- Some reviews mention occasional pressure during peak support hours in this company, which is typical of customer support roles for all process.
- Work-life balance: Moderate
- Career growth: Good for beginners
- Management: Supportive and collaborative
Step-by-Step Interview Process:
- HR Screening
A quick discussion to evaluate communication and eligibility of candidate by HR - Online Assessment
Check your aptitude, language, and typing skills through assessment - Document Verification
Only if you’re experienced and have each and every document handy - Operations Round
Final round with team lead to test your real-time communication skills and problem-solving abilities throughout the interview
Realistic Interview Questions for Teleperformance
It is different kind of questions you might be asked:
- Can you tell us about your last customer service job and company?
- If the customer is angry then how will you relax and deal with that customer?
- If you didn’t know the resolution of a customer’s question then what you will do next?
- Are you comfortable with working in rotational night shifts?
- Are you have any remote work setup at home?
Tip: Keep all the answers to customer short, clear, and positive for easy to understand. Use real examples wherever possible to easy explain to customer.
FAQs in Teleperformance
Q1. Is this a permanent job or contract-based job role?
- It is a full-time, permanent
Q2. Are there any freshers can apply?
- Minimum one year of experience is required in a voice process.
Q3. Is this a work-from-home based job role?
- Initially, training will be from office and post-training work from home is applicable.
Q4. What is the salary during the training?
- You will receive the same salary.
Q5. What documents do I need for verification?
- Educational certificates, offer or relieving letters, and last 3 salary slips if experienced.
Q6: Is prior experience mandatory?
- Yes, company needs 1–3 years of experience in international voice process.
Q7: What are the working hours for this role?
- Five working days a week with rotational shifts and night shifts may be involved due to international client support.
Q8: Are there any location restrictions for this company?
- Yes, this role is currently open for Mumbai-based candidates only for those from Malad, Mira Road, Churchgate, CST.
Q9: Do I need my own laptop or internet connection for this role?
- Yes, a stable and good internet speed and a quiet workspace is essential for smooth operations for this role.
Q10: Are women candidates preferred for this role?
- Yes, Teleperformance promotes women candidates for this role in this company.
Q11: What is the salary growth potential for this job role?
- Performance-based incentives and annual appraisals are available for this role. High performers can move into team lead or quality analyst roles of the process.
Why you have to Join Teleperformance?
Teleperformance is not a job but it is about grow a career filled with empathy, technology, and innovation to next level. Company best things as follows:
- Global presence in 80+ countries
- Supporting top-tier global clients
- Continuous learning & internal mobility provided to employees
- Friendly work environment for each person with strong team culture
- Leadership quality built in employees during this process
- Focus on employee well-being and flexibility during their whole job working
Resume Tip in Teleperformance
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Application Tips in Teleperformance
- Ensure your resume is updated till last date.
- If you have worked in any call center before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
Final Checklist Before You Apply
- Confirm you are okay with rotational shifts and work-from-office based roles.
- Have a polished, updated resume with customer service keywords to this process.
- Ensure good English communication for both spoken and written in the company.
- Keep scanned copies of ID proofs, educational certificates, and address proof ready for this process.
Job Summary
| Category | Details |
| Job Title | Customer Care Executive (Work from Home) |
| Company | Teleperformance |
| Location | Mumbai; Remote work post-training |
| Experience | 1 – 3 years |
| Industry | BPO / Customer Support |
| Employment Type | Full Time, Permanent |
| Salary Range | ₹4 – ₹5 LPA |
| Shifts | 5-Day Week, Rotational |
| Education | Any Graduate |
| Preferred Gender | Women |
Our Thoughts in Teleperformance
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. This job looks like a solid option if you are in Delhi and have at least 6 months of experience in this field. This job role has hybrid model and decent salary make it a good fit for someone looking to grow in an international voice process.
