🗣️ Join American Express as a Customer Service Associate (Voice) – Noida/Gurgaon/Delhi NCR
🏢 Company: American Express
📍 Location: Noida, Gurgaon/Gurugram, Delhi NCR
💼 Employment Type: Full-Time, Permanent
📅 Experience Required: 1-6 years (minimum 1-year international voice process)
🧑💻 Work Model: Hybrid (Onsite + Remote)
🕒 Shift Timings: 24/7 Rotational Shifts (Including Night Shifts)
🎯 Openings: 1
📈 Applicants So Far: 567
💡 About American Express
American Express (Amex) is a globally respected brand known for innovation, integrity, and exceptional customer service. With a legacy spanning over 175 years, Amex is committed to backing its customers, employees, and communities.
We are proud of our culture rooted in respect, inclusion, and excellence. As a Customer Service Associate (Voice) at American Express, you’ll become part of a world-class team dedicated to delivering exceptional experiences to card members around the globe.
📝 Job Overview
As a Customer Service Associate – Voice Process, you’ll serve as the first point of contact for American Express card members, helping them resolve inquiries, offering solutions, and enhancing their overall experience. If you’re an effective communicator with strong problem-solving skills and have prior international voice experience, this role could be your perfect career move.
🧠 Key Responsibilities
🎧 Voice-Based Customer Service
- Provide superior service on inbound calls to American Express Consumer Card Members.
- Address and resolve customer queries, concerns, and complaints with professionalism and empathy.
- Ensure First Call Resolution (FCR) and maintain high service levels.
🔄 Compliance and Processes
- Adhere to established company protocols and regulatory compliance guidelines.
- Recommend workflow or service-level improvements based on customer feedback.
💬 Soft Skills & Upselling
- Identify customer mood, profile, and needs to personalize the service experience.
- Offer relevant products or benefits aligned with customer requirements and business policy.
- Employ active listening and persuasive communication to deliver exceptional service.
📊 Collaboration and Reporting
- Highlight recurring issues and recommend enhancements to internal systems or processes.
- Work independently and collaboratively to achieve team goals.
✅ Candidate Requirements
🔹 Mandatory Qualifications:
- Minimum 1 year of international voice process experience.
- Fluent in spoken English with excellent communication and interpersonal skills.
- Strong listening skills and a customer-focused approach.
- Ability to make quick decisions and resolve issues on the call.
🔹 Preferred Skills:
- Background in sales or upselling within a customer service environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Adaptability to shift work and a hybrid work model.
🌟 Why Join American Express?
At Amex, we invest in our people. Your success is our success, and we back you with holistic support across your career and personal life.
🔹 Compensation & Perks
- 💰 Competitive Base Salary
- 💸 Bonus and Incentive Programs
- 🏥 Comprehensive Health Benefits: Medical, dental, vision, life & disability insurance
- 🏖️ Generous Paid Leave including parental leave
- 🧘♀️ On-site Wellness Centers (location-dependent)
- 💼 Financial Planning & Retirement Support
- 💬 Free Counseling & Mental Health Support via Healthy Minds Program
🔹 Work-Life Balance
- Hybrid working options to support flexibility and productivity
- Strong team support and inclusive work culture
- 24/7 shift rotation ensures round-the-clock coverage and support
🔹 Career Growth & Learning
- 🚀 Access to learning resources, certifications, and mentorship
- 🎓 Regular career development workshops and leadership programs
- 📈 Clear growth pathways and internal mobility
🔐 Equal Opportunity Commitment
American Express is an equal opportunity employer. We make all employment decisions based on merit and without regard to race, color, religion, gender, sexual orientation, age, disability, national origin, or any other protected characteristic. We are dedicated to creating a respectful, inclusive, and empowering workplace.
📝 Note: Employment is subject to successful completion of a background verification check.
📌 Role Insights
| Job Title | Customer Service Associate (Voice) |
| Industry | BPO / BPM |
| Department | Customer Success, Service & Operations |
| Function | Voice Process / Call Center |
| Work Experience | 1 – 6 Years |
| Work Mode | Hybrid |
| Locations | Noida, Gurgaon, Delhi NCR |
| Shifts | Rotational (24/7 including night shifts) |
| Job Type | Full-Time, Permanent |
📣 Call to Action
Are you passionate about helping people and driven to exceed expectations?
✅ Apply Now and become a part of one of the most respected global brands in the financial services industry.
🗂️ Bookmark this job and share it with friends who are seeking a meaningful role in customer service!
🔗 Apply Now on American Express Careers
