Overview of Teleperformance (TP)
Teleperformance (TP) is a global leader in a digitally integrated business services, with operations in more than 80 countries and employing more than 410,000 people worldwide. TP is not just a workplace but it is a place where people is very much innovated Teleperformance has built a strong reputation for offering stable employment, friendly work culture, and dynamic career growth in the BPO sector.
Role Responsibilities in this Teleperformance:
In this job employees are not just only attending calls, respond on messages or replying to emails but they are working for one of the most trusted BPOs in the whole world. As an International Customer Care Executive (Voice Process) role every employee’s goal is to make each customer feel satisfied and ask for any other help. Details about what they are actually be doing:
- Responding and resolving queries from international or domestic customers through calls, mails and chat.
- Fulfilling rules and regulation in company while on call like; empathy, patience, and professionalism in every conversation.
- Maintaining accurate customer records and call logs done by him/ her.
- Meeting all the performance standard with quality scores, call handling time and many more.
- Consulting with internal teams of various tasks to resolve complex issues
- Using basic CRM method and call management tools fulfil all customer quires
Think of yourself as a problem-solver with a friendly voice—someone who can change a frustrated customer into a loyal fan. If you are friendly, patient, and fluent in both English and Kannada with client then this role could be a perfect fit for you.
Skills & Tools needs in Teleperformance
Here’s what will help you succeed in this role:
| Skill | Why It’s Important | How to Learn It |
| Fluent Spoken English | For handling global clients effectively | Practice with apps like ELSA, BBC Learning English |
| Basic Computer Skills | For using CRM software and ticketing tools | Courses on Coursera, Udemy |
| Customer Service Etiquette | To build rapport and trust | YouTube channels like CX Skills |
| Active Listening | To understand customer needs fully | Practice through role-play |
| Adaptability | Needed for rotating shifts and different customer moods | Meditation, time management workshops |
Pro Tip: Make sure your internet connection is stable and your headset has good noise cancellation. That will create good impression on the client and improve workings in international voice processes.
Basic Technical Knowledge in Teleperformance
- Employee must have your own working system with him like:
- Windows 10 or higher
- 8 GB RAM or more
- Intel i5 processor or higher
- USB headset
- Webcam
- Stable broadband internet
- Power backup (inverter/UPS)
Salary and benefits
Here is a breakdown of the salary in this role:
- CTC (Cost to Company): ₹21,000 per month
- In-hand Salary: ₹17,000 per month
- Annual CTC: ₹2.5 – ₹2.75 Lakhs per annum
- Additional Perks:
- Permanent work-from-home provided
- Exposure to international customer service standards provided
- Opportunity for promotions and internal transfers provided
- Team incentives based on performance provided
Required: Original marksheets from school/university, previous company offer letter, relieving letter from previous company, last 3 months’ salary slips (if experienced).
Step-by-Step Interview Process in Teleperformance:
- HR Screening
A quick discussion to evaluate communication and eligibility of candidate by HR - Online Assessment
Check your aptitude, language, and typing skills through assessment - Document Verification
Only if you’re experienced and have each and every document handy - Operations Round
Final round with team lead to test your real-time communication skills and problem-solving abilities throughout the interview
Realistic Interview Questions for Teleperformance
It is different kind of questions you might be asked:
- Can you tell us about your last customer service job and company?
- If the customer is angry then how will you relax and deal with that customer?
- If you didn’t know the resolution of a customer’s question then what you will do next?
- Are you comfortable with working in rotational night shifts?
- Are you have any remote work setup at home?
Tip: Keep all the answers to customer short, clear, and positive for easy to understand. Use real examples wherever possible to easy explain to customer.
Education Requirements
- Undergraduates and Graduates are welcome to apply and freshers also
- No specific stream to be needed or subject background is required for this role
- Should have minimum 6 months of experience as a Customer Service Executive employee should have
Role Overview:
If anyone from you wants to enjoys talking to people, solving their problems, and ensuring a smooth customer Conversation then this role may be perfect for you. Details for this role is as follows:
- Position: International Customer Care Executive – Kannada Mandatory
- Experience Required: Minimum 6 months
- Work Mode: Permanent Remote Work
- Shift: Rotational, including night shifts (6 working days with 1 rotational off)
- Tools Required: Windows 10+ system, 8 GB+ RAM, i5+ processor, webcam, USB headset, broadband internet
- Salary: ₹2.5 – ₹2.75 LPA (₹17K in-hand monthly)
- Location: Hiring office in Gurugram, Work-from-home across India
Why you have to Join Teleperformance?
Teleperformance is not a job but it is about grow a career filled with empathy, technology, and innovation to next level. Company best things as follows:
- Global presence in 80+ countries
- Supporting top-tier global clients
- Continuous learning & internal mobility provided to employees
- Friendly work environment for each person with strong team culture
- Leadership quality built in employees during this process
- Focus on employee well-being and flexibility during their whole job working
Resume Tip
- Use action verbs like “resolved,” “communicated,” “assisted” or many more.
- Highlight any international interaction or client experience in your resume
- Mention your internet speed and home workstation setup with typing speed
Application Tips:
- Ensure your resume is updated till last date.
- If you have worked in any call center before this job then highlight the tools you have used
- Be clear about your shift flexibility and location for not further problems
- Dress very well and choose a quiet space if the interview is virtual
FAQs
Q1. Is this a permanent job or contract-based job role?
- It is a full-time, permanent
Q2. Are there any freshers can apply?
- Minimum 6 months of experience is required in a voice process.
Q3. Is this a work-from-home based job role?
- Initially, training will be from office and post-training work from home is applicable.
Q4. What is the salary during the training?
- You will receive the same salary.
Q5. What documents do I need for verification?
- Educational certificates, offer or relieving letters, and last 3 salary slips if experienced.
Our Thoughts
We find this job because I personally apply this job for me and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. This job looks like a solid option if you are in Delhi and have at least 6 months of experience in this field. This job role have hybrid model and decent salary make it a good fit for someone looking to grow in an international voice process.
