🌟 Join Teleperformance as a Customer Care Executive (Work from Home) | Mumbai-Based Role | Women Preferred 🌟
Are you a fluent English speaker with experience in international voice processes? Are you seeking a permanent work-from-home opportunity with stable income, career growth, and inclusive workplace culture? If yes, then Teleperformance, a globally recognized leader in digital integrated business services, wants you!
📌 Job Title
Customer Care Executive – International Voice Process (Work from Home – Mumbai)
Company: Teleperformance (TP)
Job Type: Full-Time, Permanent
Mode of Work: Hybrid (Training at office; Permanent WFH after)
Preferred Candidates: Women
Location Preference: Mumbai (Malad, Mira Road, Churchgate, CST)
🏢 About Teleperformance (TP)
Founded in 1978 and headquartered in France, Teleperformance is a globally renowned Business Process Outsourcing (BPO) company. With over 420,000 employees across 170+ countries, we serve top global brands through customer experience management, telemarketing, content moderation, and more.
India Operations Highlights:
- Offices in major cities like Mumbai, Gurgaon, and Bangalore
- Inclusive work culture with strong policies for diversity and women empowerment
- Awarded as one of the Top Employers globally
📝 Job Description
As a Customer Care Executive at Teleperformance, you will be the first point of contact for customers, providing professional, accurate, and timely support via phone, email, and chat.
🎯 Your Key Responsibilities:
- Handle customer inquiries through calls, emails, and chats
- Offer accurate product/service details to clients
- Ensure first-contact resolution and build rapport with customers
- Identify upselling and cross-selling opportunities during interactions
- Maintain records of every customer interaction using CRM tools
- Adhere to company policies, quality standards, and service level agreements (SLAs)
🎓 Eligibility Criteria
✅ Required Experience:
- 1 to 3 years of experience in International Voice Process, Customer Support, or Call Center/BPO roles
✅ Education:
- Minimum graduate in any discipline
✅ Language Proficiency:
- Fluent in English – both spoken and written
- Able to understand and respond to diverse international accents
✅ Work Requirements:
- Must have a quiet and dedicated home office setup
- Self-motivated and capable of working independently
- Delhi NCR-based candidates only (initial training at Gurgaon office)
💼 Compensation & Benefits
💰 Salary Package:
- Annual CTC: ₹4,00,000 – ₹5,00,000
(approx. ₹33,000 – ₹41,000 per month depending on experience and interview performance)
🎁 Perks You’ll Enjoy:
- 5-day work week with fixed weekly offs
- Competitive performance-based incentives
- Permanent WFH after initial training
- Career development through TP’s internal mobility programs
- Inclusive and safe working environment with gender equality initiatives
🌈 Why Join Teleperformance?
🚀 Career Growth Opportunities
- Fast-track career progress with on-job training
- Transition into leadership roles through Talent Development Programs
🌐 Global Work Culture
- Interact with international clients
- Exposure to cross-cultural business practices
👩💻 Women-Centric Work Policies
- Preference given to women to encourage diversity
- Work-from-home helps manage personal and professional commitments
🧠 Continuous Learning
- Access to Teleperformance Academy for skill development
- Learn communication, CRM, customer psychology, and more
📍 Job Location & Setup
Though the job is permanent WFH, candidates must attend initial training at the Gurgaon office. Applicants should be comfortable commuting during this short phase.
🏠 Work from Home Requirements:
- Laptop/Desktop with webcam and headset
- Stable internet connection (minimum 10 Mbps)
- Dedicated work area with minimal distractions
📊 Key Skills Required
| Skill | Importance |
| International Voice Process Experience | ✅ Mandatory |
| Fluent English Communication | ✅ Mandatory |
| CRM Knowledge | ✅ Preferred |
| Customer Service | ✅ Mandatory |
| Upselling / Cross-Selling Skills | ✅ Preferred |
| Attention to Detail | ✅ Mandatory |
| Self-Motivation | ✅ Mandatory |
🔑 Job Summary (Quick View)
| Detail | Description |
| Role | Customer Care Executive |
| Industry Type | BPO / BPM |
| Department | Customer Service / Support |
| Location | Mumbai (Malad, Mira Road, Churchgate, CST) |
| Experience Required | 1–3 Years |
| Work Mode | Permanent Work from Home |
| Annual CTC | ₹4–5 LPA |
| Employment Type | Full-Time, Permanent |
| Preferred Gender | Women |
| Training Location | Gurgaon |
🌐 About the Company – Teleperformance India
Teleperformance India is part of the global TP family, delivering exceptional customer service solutions to more than 70 clients in healthcare, BFSI, e-commerce, telecom, and more. Known for agile digital transformation, the company continues to set benchmarks in customer satisfaction and employee engagement.
TP India is a certified Great Place to Work and actively drives employee-centric programs for skill-building, recognition, and well-being.
🎖️ Awards & Recognition:
- Top Employer 2024 – Certified Globally
- Winner of Global Impact Sourcing Award
- Recognized for diversity hiring and employee welfare initiatives
💬 Frequently Asked Questions (FAQs)
❓ Is this job truly permanent WFH?
✅ Yes, after training at the Gurgaon office, you can work from home permanently.
❓ Do I need prior BPO experience?
✅ Yes, a minimum of 1 year in international voice process is preferred.
❓ Can I apply if I live outside Mumbai?
❌ No. Only candidates from Mumbai are eligible due to location-based client alignment.
❓ Is this a night shift or day shift?
🕒 The exact shift details will be discussed during the interview based on client requirements, but expect rotational shifts.
📣 Call to Action
Are you ready to transform your career with Teleperformance while enjoying the comfort of working from home? Don’t miss out on this high-demand opportunity that prioritizes women professionals, offers a stable salary, and enables work-life balance.
📩 Apply Now by sending your resume to any of the listed HR contacts or use the “Apply” button on the official Teleperformance careers portal.
