Cognizant | Fresher Hiring | Customer Support Voice – Chennai/Bangalore
Join Cognizant: The Global Leader in IT Services & Consulting
Are you a recent graduate looking to kickstart your career in customer support? Cognizant, one of the world’s leading IT services and consulting companies, is currently hiring freshers for the International Customer Support Voice role. This is an exciting opportunity for those passionate about providing excellent customer service in an international setting.
Cognizant helps businesses around the world to modernize technology, reimagine processes, and transform experiences so they can stay ahead in today’s fast-changing world. With a strong reputation for fostering talent, you’ll be joining a global workforce and have the chance to be a part of a company that is committed to making a positive impact.
If you are looking for an opportunity to grow in the IT services and customer support industry, don’t miss out on this fantastic role. The Process Executive – Voice role is open for candidates in Chennai and Bangalore.
Job Title: Process Executive – Voice
Job Location: Chennai & Bangalore
Employment Type: Full-Time, Permanent
Shift Timings: US Shifts (Night Shifts)
Mode: Work from Office (No Work from Home)
Notice: Immediate joiners preferred
Experience: Freshers only (Engineering & PG candidates are not eligible)
Why Choose Cognizant?
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A Global IT Leader
Cognizant (Nasdaq: CTSH) is one of the world’s largest IT services companies, delivering solutions in consulting, technology, and outsourcing. With over 300,000 employees globally, Cognizant is committed to driving digital transformation for organizations across multiple industries. By joining Cognizant, you will be part of a company that is making a real impact by helping businesses stay ahead in an ever-evolving market.
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Excellent Career Growth and Learning Opportunities
At Cognizant, we believe in investing in our employees and offering them the tools and resources they need to grow professionally. Whether you are interested in expanding your customer service skills, gaining technical knowledge, or improving communication proficiency, Cognizant provides an environment conducive to continuous learning.
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Work in a Collaborative and Innovative Environment
Cognizant fosters a collaborative work culture, where employees work together to solve complex problems and meet client expectations. We are committed to supporting each other’s personal and professional development, making Cognizant an ideal place for motivated individuals to succeed.
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Excellent Benefits and Work-Life Balance
Working at Cognizant means enjoying competitive compensation, healthcare benefits, and other perks. As a global organization, Cognizant understands the importance of maintaining a healthy work-life balance and offers flexible arrangements where possible to accommodate personal needs.
Job Description – Process Executive (Voice)
As a Process Executive – Voice at Cognizant, you will play a pivotal role in providing exceptional customer support to clients across various international markets. This role involves handling voice-based customer queries and resolving issues in a professional and timely manner.
Key Responsibilities
- Customer Interaction: Engage with customers through voice support to resolve queries and provide assistance on various services.
- Effective Communication: Display excellent communication skills to manage customer conversations professionally and effectively.
- Problem Solving: Use your problem-solving skills to troubleshoot and resolve customer issues in a timely manner.
- Documentation: Maintain accurate records of customer interactions and actions taken.
- Collaborate with Teams: Work closely with other teams to ensure seamless customer experience and issue resolution.
- Continuous Learning: Participate in ongoing training and development programs to enhance your skills and knowledge.
Desired Skills & Attributes
- Strong Communication Skills: Excellent verbal communication in English is mandatory. Fluency in additional languages can be an added advantage.
- Problem-Solving Skills: Ability to handle complex queries and offer solutions promptly.
- Customer-Centric Mindset: A focus on customer satisfaction with the ability to empathize and provide effective solutions.
- Willingness to Work in US Shifts: Ability to work in night shifts aligned with the US business hours.
- Adaptability: Ability to handle high-pressure situations and perform well in a fast-paced environment.
Eligibility Criteria
Educational Requirements
- Must Have: A graduation degree from a recognized university.
- Degrees accepted include: B.Com, B.Sc, BBA, BCA, BA, and other undergraduate degrees.
- Engineering or PG candidates are not eligible to apply for this position.
Other Requirements
- Freshers Only: Candidates with no prior work experience are preferred for this role.
- Excellent Communication: Clear communication in English is required to ensure efficient interactions with international customers.
- Immediate Joiners: Candidates who can join immediately are highly preferred.
Why Should You Apply for This Role?
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Comprehensive Training Program
As a fresher, Cognizant will provide you with a structured training program to equip you with the skills you need to excel in your role. Whether it’s learning about customer service best practices, communication techniques, or system usage, we make sure you’re ready to make a meaningful impact from day one.
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Growth and Career Advancement
Cognizant offers a robust career path for employees in customer support. As you grow in the company, you will have the opportunity to advance into leadership roles or specialize in areas such as technical support, quality assurance, or training and development.
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Positive Work Environment
Cognizant has a supportive and inclusive work environment where employees feel valued. Teamwork, collaboration, and mutual respect are integral to our culture, making it a great place to start your career.
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Work from Office (WFH Not Available)
While this position is an in-office role, it offers great interaction with your team and the opportunity to build meaningful relationships with colleagues and managers.
Walk-in Interview Details
Job Location: Chennai & Bangalore
Shift: US Shifts (Night Shifts)
Job Mode: Work from Office
How to Apply?
- Interested candidates can send their updated resume to Deepika.R246382@cognizant.com.
- Notice Period: Immediate joiners preferred.
For further details and job updates, visit QuickJobInfo.com. Join Cognizant to begin your journey in international customer support and unlock a world of career opportunities.
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About Cognizant
Cognizant (Nasdaq: CTSH) is a global leader in technology services and consulting. With a deep commitment to delivering superior results for clients across the globe, Cognizant helps businesses drive digital transformation and solve complex challenges. Our innovative solutions and comprehensive industry knowledge help organizations stay ahead of the curve, improving customer experiences, operational efficiency, and technology infrastructure. Learn more about us at www.cognizant.com.
Start Your Career at Cognizant Today!
Ready to begin your career with a global leader in IT services and consulting? Apply for the Process Executive – Voice role at Cognizant today and start your journey in customer support. With a focus on training, career development, and international experience, this is an opportunity you won’t want to miss.
