VP Billing & Custody Manager – Hybrid
Location: Tampa, Florida
Job Type: Hybrid
Job Category: Transaction Services
About the Role
Citi is seeking a VP Billing & Custody Manager to oversee and manage all aspects of billing within the Custody Services business. This role requires strategic leadership, operational excellence, and cross-functional collaboration to drive process improvements, ensure compliance, and maintain high service standards for institutional clients.
The ideal candidate will have a strong analytical mindset, problem-solving skills, and the ability to manage multiple priorities effectively. This role is client-facing and requires exceptional communication skills to interact with internal and external stakeholders. Additionally, the individual will supervise a team, cover for other managers when necessary, and contribute to ongoing business improvements.
Key Responsibilities
Operational Leadership & Billing Oversight
- Oversee invoice production and ensure accurate and timely delivery.
- Manage and enhance billing processes while ensuring adherence to audit policies and procedures.
- Monitor compliance with industry regulations and internal controls.
- Collaborate with cross-functional teams to improve workflow efficiency and identify process enhancements.
- Ensure high levels of customer satisfaction by addressing client inquiries and concerns promptly.
Strategic Process Improvement & Compliance
- Lead process improvement initiatives, leveraging technology and automation to enhance operational efficiency.
- Conduct internal controls and compliance testing, ensuring regulatory adherence.
- Identify potential gaps in existing processes and implement solutions to mitigate risks.
- Develop and maintain Standard Operating Procedures (SOPs) for billing functions.
Team Supervision & Leadership
- Manage a team of professionals, providing mentorship, coaching, and guidance.
- Oversee staffing and workflow distribution, ensuring the team meets service-level agreements (SLAs).
- Conduct performance reviews and provide constructive feedback to team members.
- Lead cross-training initiatives to enhance team capabilities and ensure business continuity.
- Act as a backup for other managers as needed, ensuring seamless operations.
Client Engagement & Communication
- Serve as the primary point of contact for billing-related client inquiries.
- Build and maintain strong relationships with institutional clients, ensuring a high standard of service.
- Prepare and present reports on billing trends, financial performance, and operational insights.
- Work closely with internal teams to resolve complex billing issues in a timely manner.
Qualifications & Experience
Minimum Requirements
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field (or equivalent work experience).
- 5+ years of experience in the Securities industry, Financial Services, or equivalent role.
- Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access) and data analysis tools.
- Proven ability to provide excellent customer service in a client-facing role.
- Strong organizational skills and the ability to work under pressure and meet strict deadlines.
- Experience in investigation, reconciliation, and financial reporting.
Preferred Qualifications
- Experience in a senior leadership role within Custody Services.
- Knowledge of best practices in Billing and Operations.
- Familiarity with automation tools and process streamlining technologies.
- Bilingual (English and Spanish) preferred.
Compensation & Benefits
- Salary Range: $103,920.00 – $155,880.00
- Incentive & Retention Awards (Discretionary and formulaic for eligible employees)
- Comprehensive Benefits Package:
- Medical, Dental, and Vision coverage
- 401(k) retirement plan
- Life, Accident, and Disability Insurance
- Wellness programs
- Paid Time Off (Vacation, Sick Leave, Paid Holidays)
- Other employee perks and assistance programs
For more information on Citi’s benefits, visit Citi Benefits.
Why Join Citi?
Innovation & Growth: Work with industry-leading professionals in a global financial powerhouse. Leadership Development: Citi fosters an environment of learning, mentorship, and leadership growth. Diversity & Inclusion: Be part of a collaborative and inclusive workplace that values diverse perspectives. Work-Life Balance: Enjoy a hybrid work environment, promoting flexibility and well-being.
Application Process
The anticipated posting close date is February 14, 2025. Citi encourages all qualified candidates to apply.
Citi is an equal opportunity employer, committed to hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For additional details, refer to:
- EEO is the Law Poster
- EEO Policy Statement
- Pay Transparency Posting
Ready to take the next step in your career? Apply now and join Citi in shaping the future of financial services!
