About Stryker
Stryker is an international medical technology company dedicated to improving the patient outcomes through innovation in MedSurg, Neurotechnology, and Orthopaedics and other process. Our employees in job work together across the worldwide to solve healthcare’s toughest challenges in concern.
Join us in our mission to make the healthcare better for everyone in this world— one patient, one procedure, and one product at a time is our motive.
About the Role: Associate Manager, ProAssure Services
This role is requiring both hands-on technical expertise from past companies and strong leadership capabilities in employees. You will manage a 12 to 15 members of team of Vocera ProAssure Specialists who is responsible for the day-to-day, on-site, and remote administration of Vocera communication solutions at customer sites when in need. Your leadership quality will ensure consistent service delivery to customer, empower continuous improvement in skills, and maintain strong customer relationships for future dealings also.
Remote Work Flexibility and Travel for employees
- The position for this job role is primarily remote, providing flexibility to work from home for more motivation and relax environment.
- Approximately 30% travel to customer sites for onsite support may be needed, team engagement, and service continuity.
- You will collaborate closely with cross-functional teams, clients and patient’s across locations to deliver seamless services to them.
Associate Manager, ProAssure Services (Remote) – Stryker
Are you a passionate Employee with expertise in healthcare IT and are looking to grow your career in a world-class medical technology company?
Stryker, a global leader in MedSurg, Neurotechnology, and Orthopaedics, is providing an job Associate Manager, ProAssure Services to lead a team of Vocera ProAssure Specialists. This is a remote job role with full-time position based in the US location. This company offering an exceptional opportunity to employees to shape healthcare technology solutions for some of the largest and most strategic customers and provide real time experience.
Why you have to Work at Stryker?
At Stryker, we believe our people are our utmost strength. We are highly committed to empowering a culture where innovation, integrity, reliability, accuracy and collaboration is very important. In this company more than 40,000 employees worldwide are working. We impact the lives of over 150 million patients every year for their well-being.
Our Culture and Values in Stryker
Stryker is built on a strong foundation of values that inspire our employees to bring their best every day in this job role:
- Integrity: We should act ethically and responsibly in everything we do.
- Accountability: Employee should take ownership of their work and results.
- Collaboration: We believe great ideas come from different perspectives and teamwork during the process.
- Innovation: We believe in timely innovate in healthcare technology, continuously improving patient care.
- Respect: We respect the contributions of every individual.
Key Responsibilities
As an Associate Manager, every employee responsibility will span leadership, operational excellence, and customer satisfaction.
Leadership and Team Development in the company
- Hire, onboard, and train new Vocera ProAssure Specialists by the managers.
- Mentor and coach team members to give professional growth and high performance in the team.
- Empower a collaborative, supportive, and accountable team environment in the process.
- Conduct a regular performance review by the seniors and set development goals to be fulfilled in the future.
Customer Relationship Management in the company
- Build and maintain positive relation, trusted relationships with customer, clients, contract sponsors and stakeholders.
- Ensure contract services meet or exceed customer expectations for good future relation.
- Act as coming forward to solve complex service issues or contract concerns.
- Collaborate with Sales and Services teams to grab the information’s on Statement of Work (SOW) development and renewals in the team.
Operational Excellence in the company
- Oversee day-to-day administration and maintenance of Vocera solutions at client sites when in need.
- Ensure accurate and timely execution of system administration tasks by the juniors, including database maintenance, device management, and troubleshooting and other work assigned.
- Monitor service delivery by the team and implement continuous improvement initiatives to be learned by team.
- Develop and document standardized processes after completed and best practices for team and customers in working.
Cross-functional Collaboration in the company
- Partner with technical account managers, clinical account managers, and professional services teams to ensure efficient and effective service delivery by the whole team.
- Facilitate the knowledge sharing and communication across the system administrator team and customers to provide the trainings.
- Support financial system upgrades and related projects to enhance the success.
Qualifications and Skills Required in this Job role
To succeed in this role, every employee should bring a blend of healthcare IT expertise, leadership skills, and customer focus. Qualifications and experience required as follows:
Education and Experience
- Bachelor’s degree in Health Informatics, Information Systems, Technology, Business, or a related other field.
- Minimum 6 years of clinical or healthcare IT industry past experience.
- Another at least 2 years of management experience, leading technical teams of 15 members.
Preferred Qualifications
- Experience working with Department of Défense (DoD) and Veterans Affairs (VA) health systems required.
- Demonstrated account management or customer success experience in each employee.
Compensation and Benefits
Stryker offers a competitive salary and an good benefits package designed to support youryou’re your family health, wellbeing, and financial future.
Salary and Incentives
- Salary package: $120,600 – $178,700 per year, plus eligibility for bonuses.
- Actual pay is based on skills, experience, and location employee choose.
Health and Wellness Benefits
- Comprehensive medical, dental, and vision insurance plans provided.
- Prescription drug coverage by employee provided.
- Critical illness, accident, and hospital indemnity insurance also provided.
- Personalized healthcare support and wellness programs provided.
- Tobacco cessation programs provided.
Financial Benefits
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) provided.
- 401(k) retirement plan with company match provided.
- Employee Stock Purchase Plan (ESPP) provided.
- Basic life and AD&D insurance provided.
- Short-term disability insurance provided.
How to Apply
Ready to join a team of healthcare in the medical world? Here’s how to take the next step to apply for this job role:
- Visit company’s Careers page and search for Associate Manager, ProAssure Services job role.
- Prepare a resume
- Submit your application online, including a resume
- Our recruitment team will review your application and contact you within 2 or 3 days if your application is aligned with job role.
- Please prepared for multiple interviews rounds to be held after call, including assessments.
Frequently Asked Questions (FAQs)
In this company Is this role fully remote or not?
The role offers remote work but requires approximately 30% travel to customer sites when in need.
What is the team size of the team?
You will lead a team of typically between 5-10 members.
What technologies will I work with in this process?
Vocera communication solutions, database management tools, and healthcare IT systems and many more after training.
Are vaccinations required for this job role?
Depending on customer site requirements, vaccinations may be mandatory for access.
Our Thoughts:
If you’re experienced in healthcare, IT and ready to do a job into a leadership role, check out this remote Associate Manager position at Stryker. I personally recommend this job role from the stryker company which provide good salary package with other benefits and good friendly environment. It’s a chance to lead good projects in a top medical tech company while enjoying flexible work and travel opportunities!
Join the Stryker and Make a Difference. Apply Now!
