Seller Support Associate – Amazon (ADCI – West Bengal H29)
💎Location: West Bengal, India
💎Company: Amazon Development Center India (ADCI)
💎Job Type: Full-time, Remote / Hybrid options available
Amazon, a global leader in e-commerce and technology, is actively seeking dynamic individuals to join our team as Seller Support Associates. This role is designed for highly motivated, customer-centric individuals who thrive in a fast-paced environment. As a Seller Support Associate, you will be the primary interface between Amazon and the merchants who sell on our platform. You will provide top-tier operational support, helping business partners resolve issues and improve their processes. This is an exciting opportunity to contribute to Amazon’s mission of offering customers the most efficient and effective online shopping experience.
About Company
Company is known for being a leader in technology, logistics, and retail, providing world-class customer service. Our Seller Support Associates work directly with Amazon’s business partners, making a significant impact on their success. Amazon is committed to innovation and continuous improvement, making us a unique and exciting place to work.
Job Overview
As a Seller Support Associate at Amazon, your primary responsibility will be to assist merchants selling on Amazon by providing timely, effective support to ensure smooth operations on the platform. You will interact with sellers through phone and email, helping them resolve any operational challenges they encounter.
In this role, you will address complex system issues, suggest process improvements, and contribute to creating internal documentation for knowledge sharing. You will work collaboratively with other teams to identify and solve problems, maintaining a customer-centric focus. The Seller Support Associate role demands strong communication skills, an eye for detail, and the ability to manage multiple tasks efficiently.
Perks & Benefits of Amazon Work From Home Careers in India
🏡 Work from Home: Enjoy the comfort and flexibility of remote work.
💰 Competitive Pay: Receive a competitive salary, along with performance-based incentives.
⏰ Flexible Hours: Achieve a perfect work-life balance with adjustable work hours.
🚀 Career Growth: Amazon encourages career development with internal promotion opportunities.
🏥 Health Benefits: Access medical insurance and employee assistance programs.
📚 Learning & Development: Take advantage of continuous training and professional development.
Key Responsibilities
As a Seller Support Associate, your responsibilities will include:
- Provide Operational Support: You will be the first point of contact for sellers needing help with Amazon’s platform. Addressing their inquiries and resolving issues in a timely and professional manner will be your key role.
- Solve Seller Issues: You will troubleshoot problems with sellers’ accounts, products, and orders, guiding them through the process of solving complex issues. Your ability to maintain composure while troubleshooting challenges will be crucial.
- Process Improvement: The ideal candidate will continuously look for opportunities to improve processes and propose solutions that drive efficiency. You’ll contribute to optimizing workflows, tools, and procedures to make the seller experience more seamless.
- Develop Internal Documentation: You will play an active role in creating and updating internal documentation. By documenting common issues and resolutions, you’ll help new team members and your peers find solutions faster and more effectively.
- Adherence to Service Level Agreements (SLAs): Meeting deadlines and ensuring cases are handled within the established SLAs is essential. You will be expected to maintain high productivity levels while delivering quality support to sellers.
- Collaborate with Cross-Functional Teams: As part of a larger team, you will work with other departments like IT, Seller Performance, and Fulfillment to resolve more intricate problems and process enhancements.
Basic Qualifications
To be considered for the Seller Support Associate role at Amazon, you must meet the following minimum qualifications:
Experience in Customer Service: You should have at least 1 year of customer service experience. This includes helping clients via email, chat, or phone calls, ensuring customer satisfaction, and addressing customer inquiries effectively.
Process Improvement Experience: At least 1 year of driving process improvement is required. You will help identify ways to improve workflows, operational systems, and seller experiences.
Fluency in English: The role requires proficiency in English, both written and spoken, to communicate effectively with sellers. You should be able to write clear emails and converse over the phone in a professional manner.
Microsoft Office Proficiency: You must be comfortable using Microsoft Office tools, particularly Excel, for reporting and tracking cases. Excel knowledge is especially important for managing and organizing data, ensuring accurate case handling.
Flexible Schedule: Amazon requires flexibility in your schedule, including availability for working weekends, nights, and holidays as needed to meet business demands.
Preferred Qualifications
While not mandatory, the following qualifications will make you a strong candidate for the position:
Educational Background: Any graduation (except BE, BTech, and MBA freshers) is acceptable. You must have a strong educational background that will help you succeed in this dynamic environment.
Experience in Customer Service: Previous experience in a customer service environment will be beneficial, as it will give you the skills needed to interact with customers effectively. A desire to expand your skills into new areas is also a plus.
Technical Savvy: You should be tech-savvy, with a good understanding of computers and the internet. Familiarity with e-commerce and retail systems is also a plus.
Seller Advocacy: The ideal candidate will demonstrate a strong commitment to advocating for sellers. You will drive process and tool improvements that directly enhance the seller experience.
Self-Motivated: A self-starter who can work independently, prioritize tasks effectively, and manage multiple activities will thrive in this role. You should be highly motivated and adaptable to changing work environments.
Strong Time Management Skills: Excellent prioritization and time management skills are required. You must handle variable workloads, especially during peak seasons, and meet set deadlines.
Ability to Adapt: Amazon is always evolving, and we are looking for someone who embraces constant change with grace and can remain flexible in a fast-paced, dynamic environment.
Inclusive Workplace at Amazon
At Amazon, we prioritize diversity, equity, and inclusion in our hiring processes. We are committed to creating an inclusive culture where every employee feels valued and empowered to contribute. If you require workplace accommodations or adjustments during the application or hiring process, including support during interviews, please reach out to Amazon’s accommodation team.
Workplace Environment
Amazon fosters an inclusive and diverse workplace, where employees from all backgrounds can thrive. The company values innovation, customer obsession, and a passion for excellence. The Seller Support Associate role offers opportunities for career advancement, learning, and personal growth in a globally recognized company.
Why Amazon?
Joining Amazon comes with numerous benefits, including:
Career Growth: Amazon promotes internal mobility, with training programs designed to help employees grow in their roles and advance within the company. You’ll have access to learning opportunities and leadership development programs.
Competitive Salary: Amazon offers an attractive salary package, with performance-based incentives, bonuses, and health benefits.
Work-Life Balance: Amazon encourages a healthy work-life balance and provides flexible work schedules to accommodate employees’ personal needs. Even though rotational shifts are a part of the job, Amazon promotes overall employee well-being.
Global Exposure: Working at Amazon provides global exposure to leading-edge technology and innovation. You’ll have the opportunity to work with colleagues from around the world and contribute to one of the most successful companies in the world.
How to Apply?
If you are passionate about customer service and have a strong desire to drive improvements in operational processes, Amazon encourages you to apply for the Seller Support Associate position. You can submit your resume and application through Amazon’s official career portal.
Final Thoughts
If you are an individual who thrives in a dynamic, customer-focused environment and is eager to make an impact, the Seller Support Associate position at Amazon offers a fulfilling and rewarding career opportunity. Join Amazon today and contribute to delivering exceptional experiences for millions of sellers worldwide.
